The hotel was in a great location. Stores and quality restaurants were in walking distance. The area felt more safe than many other parts of Bogota. The room was nice, but at times the room service was intrusive. Despite having a do not disturb sign up, the room service came in multiple times. One of these times room service came in while I was in my underwear. There was only one pleasant person at reception named Gisele. The others working in the lobby were at times rude and exploitive. I received room service and the food made me very sick. The hotel called a doctor for me which was nice. I was vomiting and had diarrhea for 48 hours. When I requested a refund for the food, there was a battle with a manager for several days. This manager repeated that no one else had this problem, therefore theres no reason for a refund. After several days I stood my ground and was finally given a refund. After purchasing $80 of gifts upon check out, one of the men from check out attenpted to charge us from the mini bar for things we didn't get. He attenpted to charge us an additional $40 even though wr only used 2 waters and 2 candy bars from the mini bar. Thankfully Gisele was there and remedied the situation. Gisele is an asset to this hotel, and if it wasn't for her it would have been much worse. She deserves a management position, she seems to be the only one equipped and capable of a hospitality position at this hotel. Location was great, room and cleanliness was ok, and service bad.