Food court

Reviews of DoubleTree by Hilton Hotel Bogotá - Parque 93

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 252 out of 437 reviews" "
Rating 8 - Good. 118 out of 437 reviews" "
Rating 6 - Okay. 30 out of 437 reviews" "
Rating 4 - Poor. 20 out of 437 reviews" "
Rating 2 - Terrible. 17 out of 437 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rey

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No good customer service. Mini bar was broken since we got there. We let them know about the issue several times and it was never addressed. Location is average since its kind of close to the good areas of Calle 93. Wouldn't stay here again nor do I recommend this hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Lilia n

Traveled with family
Liked: Staff & service, property conditions & facilities
La piscina estaba muy buena lo incómodo fue que un hombre te recibe y viera cuando te duchas para entrar , pienso que es incómodo el tiene que recibirte afuera y dejar que tú lo hagas sin estar mirando tanto no me sentí cómoda aunque no fue irrespetuoso … cambiaría ese método
Stayed 2 nights in Feb 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beds were great, the black out curtains were also great, spacious rooms, and nice location. The breakfast was little overpriced, but overall the staff and location make this hotel great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estadía corta, pero muy placentera, el lugar donde esta ubicado el hotel muy bonito y tranquilo y se puede caminar y a 20 minutos esta la zona T que ofrece lugares de compra, de comida y de ocio. El personal muy amable y las habitaciones con todas las comodidades necesarias.
Stayed 2 nights in Jan 2024

10/10 Excellent

Danuta, Langley

Stayed 5 nights in Jan 2024

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Ripped Off.
I had the deluxe suite, and it is exactly as advertised. I think the bed may have been the most comfortable I have ever experienced. Everything was clean and in good repair. The service from the staff was very good, linens were of high quality and not worn. My problem came with the fact that there is a rooftop bar that was located just one floor above my room. The music was played extremely loud, along with someone speaking over a loudspeaker. I think it went on until at least 3am. They really need to do some soundproofing and maybe close earlier. Also, the hotel I booked had a pool and a nice terrace for all the guests. But when I went to the pool, I was told that the pool and the terrace as well as the lounge were all closed that day until 3pm because of a private childrens birthday party. I felt pretty ripped off, to be honest. I mean, I paid for that pool and terrace and then they basically told me that the pool and terrace are just there to lure me into paying for a room but not for me to use. I was pretty upset since these were two factors for selecting this particular hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jermaine

Stayed 4 nights in Nov 2023

10/10 Excellent

Ana Maria

Stayed 6 nights in Nov 2023

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Andre

Stayed 1 night in Oct 2023

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. The staff was very friendly and responsive to our needs. Highly recommended.
Stayed 5 nights in Oct 2023

6/10 Okay

jose f

Liked: Cleanliness, property conditions & facilities, room comfort
ME ENTREGARON EL PRIMER DIA UN CUARTO USADO SIN LIMPIEZA MUY MALA EXPERIENCIA
Stayed 6 nights in Oct 2023

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Stayed 6 nights and I have nothing but great things to say. The service, the food, the spa, the pool, the customer service. The cleanliness of our room. The concierge during the weekend made our stay wonderful. She is very friendly, courteous, she was very helpful and made our stay wonderful. Great location and very safe. Will come back here again.!
Stayed 2 nights in Oct 2023

6/10 Okay

Raul, Bogota

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room service and restaurant food was not good as i expected to be
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachid

Stayed 3 nights in Aug 2023

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT hotel - I stay in Bogota many times a year and this hotel is now my #1 choice. The entrance is VERY confusing as it doesn't have a street drive up and there are no signs to tell you where to go - but everything else is excellent... well - wait a second, the breakfast doesn't have ANY of the delicious food Colombia is known for - so because of that and the horrible way to access the hotel, I am going to have to give it four stars
Stayed 1 night in Aug 2023

10/10 Excellent

Nicolas Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel se vende como Parque 93 pero esta ubicado lejos del parque.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jorge Arturo Carvajal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to be
Stayed 3 nights in May 2023

10/10 Excellent

RACIEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Carlos

Business traveler
Disliked: Staff & service
Transferred to another hotel :(
I arrived at the hotel at 11pm after a long trip and meetings, when the clerk told me there was not a room available for me, that they were going to transfer my reservation to a partner hotel, which is less category than this one. I will never come back to this hotels. Terrible experience
Stayed 3 nights in Jan 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Community Agent on May 25, 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely wonderful experience.
Stayed 5 nights in Mar 2023
Response from Community Agent on Apr 4, 2023
Buenas tardes, Sra. Ingrid, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

8/10 Good

Julio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2023
Response from Community Agent on Mar 28, 2023
Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Community Agent on Mar 28, 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service
Great staff nice property however regular bar and rooftop bars aren’t open for business. Nice rooftop furniture and relaxing spot . Good quick food available for room service . Veery accommodating to guests needs
Stayed 1 night in Feb 2023
Response from Community Agent on Mar 6, 2023
Good afternoon, Miss. Ashley, how are you? We are glad you enjoy youre stay at our hoteles and we thank you for taking the time to feed as with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again in any of our hotels, either, Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards

6/10 Okay

Monica

Stayed 1 night in Jan 2023
Response from Community Agent on Feb 17, 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

2/10 Terrible

Daniel

10/10 Excellent

Emma

2/10 Terrible

JOSE F

Stayed 4 nights in Nov 2022

2/10 Terrible

Don, Deberry

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Heater did not work, my 10 month old son got sick from sleeping in 8°C.. When we asked them to fix it or for another room we were told that "everyone was complaining about the cold". In our 4 nights there, nothing was done to address this.. The roll down window shade had obviously been broken for a long time, it was torn on parts and almost impossible to roll up and down. Our water also went out everyday, once for over 3 hours.. We were told that a pipe had burst, I suppose one burst every day we were there...... Not at all what is expected from a Doubletree.. I wouldn't stay at that property again even if it was for free

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció un hotel cómodo, buenas habitaciones, la entrada al lobby puede ser un poco confusa porque hay una entrada por un parqueadero que se cierra en la noche y la otra entrada es por una calle peatonal, la entrada al edificio la comparte con un edificio de oficinas. Por lo demás el desayuno y todo excelente!!!
Stayed 3 nights in Nov 2022

8/10 Good

Jean Paul

Stayed 4 nights in Nov 2022

8/10 Good

Daniel

Stayed 6 nights in Sep 2022

6/10 Okay

Gabriel

Business traveler, Traveled with partner
Disliked: Staff & service
The hotel was in a great location. Stores and quality restaurants were in walking distance. The area felt more safe than many other parts of Bogota. The room was nice, but at times the room service was intrusive. Despite having a do not disturb sign up, the room service came in multiple times. One of these times room service came in while I was in my underwear. There was only one pleasant person at reception named Gisele. The others working in the lobby were at times rude and exploitive. I received room service and the food made me very sick. The hotel called a doctor for me which was nice. I was vomiting and had diarrhea for 48 hours. When I requested a refund for the food, there was a battle with a manager for several days. This manager repeated that no one else had this problem, therefore theres no reason for a refund. After several days I stood my ground and was finally given a refund. After purchasing $80 of gifts upon check out, one of the men from check out attenpted to charge us from the mini bar for things we didn't get. He attenpted to charge us an additional $40 even though wr only used 2 waters and 2 candy bars from the mini bar. Thankfully Gisele was there and remedied the situation. Gisele is an asset to this hotel, and if it wasn't for her it would have been much worse. She deserves a management position, she seems to be the only one equipped and capable of a hospitality position at this hotel. Location was great, room and cleanliness was ok, and service bad.
Stayed 11 nights in Aug 2022

10/10 Excellent

jose luis

Stayed 1 night in Jul 2022
Response from Jessica Murillo- Care, Guest Assistant. on Jul 26, 2022
Apreciado Señor José Luis Muchas gracias por realizar nuestra encuesta, su calificación es muy importante para nosotros para que podamos mejorar en nuestro servicio, esperamos tenerlo de vuelta nuevamente con nosotros pronto.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and amenities were good. The restaurant food was not as good as expected.
Stayed 4 nights in Jun 2022
Response from Jessica Murillo- Care, Guest Assistant. on Jul 26, 2022
Apreciado Señor Jason. Muchas gracias por compartir su experiencia con nosotros, estaremos trabajando para mejorar en lo manifestado en su calificación, esperamos también tenerlo de vuelta en nuestro hotel

4/10 Poor

Paul

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hotel taxi service is a scam. They try to change counterfeit bills with tourists. After complaining 3 times about this to the hotel including the manager the corrupt hotel taxi driver was still working as usual and possibly collaborating with hotel front desk staff. DO NOT STAY HERE OR USE THE HOTEL TAXI.
Stayed 3 nights in May 2022

10/10 Excellent

Samuel

Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Great stay. Great staff. Very courteous
Stayed 2 nights in May 2022

8/10 Good

Glenda

Traveled with family
Liked: Cleanliness, staff & service
Our room was next to one noise area that working during late hours, so we never have a quiet night
Stayed 4 nights in May 2022

6/10 Okay

Eliana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel rooms Are very tired .. Too expensive for what it is
Stayed 1 night in May 2022

10/10 Excellent

linnette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RESTAURANT NEEDS TO BE BETTER
Stayed 5 nights in May 2022

10/10 Excellent

Fremio, Santo Domingo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect yo stay relax
Stayed 1 night in May 2022

2/10 Terrible

Hubert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mini fridge was nit working and after several request it git changed I didn't get the room i book on expedia was a complete different dark old room
Stayed 3 nights in May 2022

4/10 Poor

CARLOS

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rundown
Junior Suite was very rundown, not as seen in pictures
Stayed 4 nights in Apr 2022

10/10 Excellent

Juan Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente service, very friendly staff
Stayed 2 nights in Apr 2022

10/10 Excellent

pedro l, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and friendly
Stayed 5 nights in Mar 2022

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service
Confortable bed. Breakfest is not good, everyday is the same options...
Stayed 6 nights in Feb 2022

2/10 Terrible

Maor

Stayed 1 night in Mar 2022