Ratings based on 262 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

Nice located, close to the Unicentro Mall

Posted Feb 22, 2017
Pros: The location, the room, the service
Cons: apartments closer to the elevator
Location: Coffee and pastries in Pan Pa Ya, Unicentro Mall walking distance, 3 grocery stores: Olimpica, Carulla Express and Exito, Country Park near by
Very comfortable rooms, the only thing not too confortable is that you have to take the stairs to make it to the apartments and if you are carrying groceries is a litte exhausting. But rooms are big, well equiped, breakfast are satisfaying
5 out of 5
Recommended
for Everyone
by A verified traveler from Tunja - Bogota

Very good night in the nigth of bogota

Posted Jan 19, 2017
Pros: The room (actually a two bed rooms apartment)
Cons: Quicker check in
Location: Very good for the unicentro area in the north of bogota
Great stop over with my family while carrying out some work assignments in Bogota
Comment from Hotel Management
Jan 25, 2017 by sindyj.sanchez@hotelesestelar.com, Hotel Management
Dear Hanz, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Pros: car service available and breakfast every morning
Location: fine
Great that there was a car service available at all times.
Comment from Hotel Management
Jan 25, 2017 by sindyj.sanchez@hotelesestelar.com, Hotel Management
Dear guest, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
5 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Great and beautiful setting.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest, Thanks for taking the time to review your stay with us. I'm glad to see that everything met your expectations. Best Regards Juan carlos Valencia - General Manager
1 out of 5
by A verified traveler from Miami

I want my money back.

Posted Sep 5, 2016 on Hotels
They make me pay double and I'm still waiting to get my money back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel, great lication

Posted Aug 18, 2016
This hotel is in a perfect location, across the street from Unicentro Mall, and a 24 hours supermarket. The only complain that I have is the bed, it's a hard mattress, even though Is a memory foam, I wish this could be a more comfortable one to make this the perfect hotel.
Comment from Hotel Management
Aug 31, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Emma We will like to thank you for giving us your opinion and comments, it makes us better each time. We will wait for you during your next trip to Bogota Best Regards, Juan Carlos Valencia General Manager Estelar Apartamentos
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the city.

Posted May 2, 2016
Good location. Near shopping and trasportation. Good security. Nice clean quiet environment.
Comment from Hotel Management
May 13, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us, and we are glad to hear that you enjoyed your stay and the hotel's location. We hope to welcome you back again soon. Sincerely, Juan Carlos Valencia General Manager
3 out of 5
by A verified traveler from miami

services

Posted Apr 11, 2016
Pros: ubication
Cons: coustomer service
Location: good and easy access
I was problems with the information like room service, channel tv list, prices in the menu was different at the time order. Lost my flowers
Comment from Hotel Management
Apr 17, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Hollman Thank you for taking the time to share your most recent experience here with us at the Hotel estelar La Fontana. I am very sorry your recent experience with us did not offer you the quality of service you deserve, we strive to give exceptional service every day. Your comments will help us as we continue to work to improve our guest experience. Regards, Juan Carlos Valencia General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Expedia does it again ;-(

Posted Mar 29, 2016
Pros: The room was good except for noisy neighbors.
Cons: The hotel has an administration problem and checking in can take more than an hour, longer if booked with Expedia.
Location: Location is perfect
Booked a 'Deluxe room' through Expedia. Initially there was a reservation problem, the hotel could not find the reservation for the third time. After calling Expedia it was clear they were not going to help (they did contact me three days after check-in !). The room was nice but the hotel was not aware that we had paid for breakfast for our stay and yes Expedia messed up again. I am still awaiting an apology for this and compensation from Expedia. A small thing I know, but it did spoil an otherwise pleasant stay in a lovely city with lovely people.
Comment from Hotel Management
Apr 17, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Gordon, We thank you for letting us know your experience in our hotel and for your feedback, We offer our sincere apologies for the bad times. The service to our guests is our top priority, and we are very sorry to receive such comments. I would really like to communicate with you personally. I invite you to contact me Juanc.valencia@hotelesestelar.com. Sincerely, Juan Carlos Valencia General Manager
4 out of 5
by JOSE F

Great room & neighborhood.

Posted Mar 29, 2016 on Hotels
Room, location and neighborhood are great but the room could use a little upgrading.
Comment from Hotel Management
Jun 4, 2016 by Juan Carlos Valencia, Hotel Management
Dear Jose, Thank you for taking the time to share your feedback with us, and we are glad to hear that you enjoyed your stay and the hotel's location. We hope to welcome you back again soon. Sincerely, Juan Carlos Valencia General Manager