Breakfast, lunch, dinner served; Spanish cuisine

Reviews of Four Seasons Hotel Bogotá Casa Medina

5 out of 5
Four Seasons Hotel Bogotá Casa Medina
Carrera 7, 69A-22, Bogotá, Distrito Capital

Reviews

9.4

Exceptional

Rating 10 - Excellent. 135 out of 169 reviews" "
Rating 8 - Good. 24 out of 169 reviews" "
Rating 6 - Okay. 6 out of 169 reviews" "
Rating 4 - Poor. 1 out of 169 reviews" "
Rating 2 - Terrible. 3 out of 169 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary, Mount Pleasant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind, efficient, and the essence of what one would expect at Four Seasons. Muchas gracías mís amigos.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paden, Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. The staff was so friendly and welcoming. Always happy to help. The driver the hotel scheduled us with was fantastic and excellent helping us navigate the city.
Stayed 5 nights in Mar 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel overall
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nestor

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property full of charm and athypic. The service, location and food were great.

6/10 Okay

Felipe

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very noisy
Stayed 3 nights in Nov 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Luxury In Bogota’s Gastronomic Area
We chose to stay at this property because we wanted to be near the heart of the gastronomic area of Bogota where some of the best restaurants in the world are located (Leo, El Chato, etc). This property is a colonial architectural jewel, and the service is top notch. Nicolas, from front desk, made sure we had the most incredible experience! The Sunday brunch is also amazing. We have also stayed at the FS near Zona Rosa which is great for night life lovers. However, FS Casa Medina is our favorite when we visit Bogota.
Stayed 3 nights in Oct 2023

10/10 Excellent

Anupa, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Lovely hotel.
Stayed 3 nights in Sep 2023

2/10 Terrible

Dorian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff is not very accommodating. What was most disturbing was the staff holding me hostage while trying to get in my taxi to go to the airport and accusing me and my husband of stealing!!! BEWARE!

10/10 Excellent

vidhya

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Unusual building. Room ok but overlooked restaurants with smelly exhaust fans. Staff good. Rooms very dark interior
Stayed 2 nights in Aug 2023

10/10 Excellent

Erika

Stayed 3 nights in Aug 2023

10/10 Excellent

Julie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique Four Seasons. Old building with a lot of charme, the staff were very helpful and nice. Our room was very spacious and confortable. Great little gym, food at the restaurant was great and so was the buffet for breakfast. The area is actually quite nice for restaurants and coffee shops, we felt safe walking around the neighborhood at all hours even if not recommended by the hotel. My only remark would be that no one was able to make a great espresso or espresso coffee, even with the great machine and local coffee, but maybe I am being difficult ;-)
Stayed 5 nights in Jul 2023

10/10 Excellent

Doris Haidee, Brookline

Traveled with partner
Beautiful place.
Stayed 4 nights in May 2023

10/10 Excellent

Sadaf, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing from service to overall hotel and room cleanliness. The bar and restaurant are beautiful. Must stay here in you are in Bogota and would like to stay in a quieter neighbourhood with tons of restaurants and coffee shops.
Stayed 2 nights in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Emily

Stayed 2 nights in Mar 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When my wife and I got married we had our wedding reception and first night in Casa Medina, we enjoyed a lot. Now, 33 years later we went back to remember that. We find a larger facilities, new bar, new restaurant, new amenities and specially very friendly and attentive people, they made us feel very good, we loved our stay in Casa Medina. We will be back. Thanks.
Stayed 1 night in Mar 2023

10/10 Excellent

Fernando, San Pedro Garza Garcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Stayed 1 night in Feb 2023

2/10 Terrible

KAPIL

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Though I usually love Four Seasons, this was unfortunately the worst hotel I have ever booked through Expedia. The service from beginning (checkin), throughout (dining and concierge), and end (check out) was remarkably slow.
Stayed 3 nights in Feb 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my wife and infant son. Staff super helpful and very kind towards any situation. Restaurant is very delicious. Lots of great places to eat close by and in a ver safe location.
Stayed 3 nights in Feb 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing hotel and staff within the foodie neighbourhood. Coffee scrub was a great experience

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was world class. thank you
Stayed 4 nights in Sep 2022

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Staff and property conditions , quality of meals at property restaurant ! Prices are adécuate , ♥️
Stayed 4 nights in Aug 2022

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 2 nights in Aug 2022

10/10 Excellent

Juan A Munoz, Corte Madera

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the Hotel and The Service was outstanding. The staff was extremely helpful and very detailed oriented. However, the food (dinner) at the Restaurant could improve. The breakfast was very nice though
Stayed 4 nights in Jul 2022

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Bogotà
Stayed 6 nights in Jul 2022

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Patrick

Stayed 1 night in May 2022

10/10 Excellent

Luciano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a wonderful location! Staff is very friendly and everything went well yet for a Four Seasons I was expecting something above "everything went well"
Stayed 4 nights in Mar 2022
Response from Paula Gamboa Director of Marketing on Mar 29, 2022
Dear Benjamin, Thank you so much for your kind comments! We let our staff know about your review. Really appreciate you took the time to let us know you enjoyed your stay with us. Best regards,

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property / safe / staff friendly
Stayed 2 nights in Mar 2022
Response from Paula Gamboa Director of Marketing on Mar 29, 2022
Dear Jorge, Thank you so much for your kind comments! We really appreciate you took the time to let us know you enjoyed your stay with us. Best regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil Stay
Fantastic stay. The staff is so helpful and willing to make your trip super easy. Food was incredibly tasty. Hotel is extremely tranquil. Highly recommend!
Stayed 3 nights in Jan 2022
Response from Paula Gamboa Director of Marketing on Jan 26, 2022
Dear Justin, Thank you so much for your kind comments! We really appreciate you took the time to let us know you enjoyed your stay with us. Best regards,

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved it!
Stayed 6 nights in Oct 2021
Response from Paula Gamboa Director of Marketing on Dec 22, 2021
Dear Erin, Thank you so much for your kind comments! We really appreciate you took the time to let us know you enjoyed your stay with us. Best regards,

8/10 Good

JUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Paula Gamboa Director of Marketing on Dec 20, 2021
Estimado Juan, muchísimas gracias por tu reseña. Estamos felices que hayas tenido una buena experiencia en Four Seasons Casa Medina y esperamos verte muy pronto. ¡De nuevo, agradecemos que te hayas tomado el tiempo para darnos tu opinión! Cordialmente,

10/10 Excellent

thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
let me tell you... you get what you pay for. this was the epitome of customer service. there really is a difference in true professionals. if you are on the fence of staying or not... do it. its so worth it
Stayed 1 night in Oct 2021
Response from Paula Gamboa, Director of Marketing on Nov 2, 2021
Dear Thomas, Thanks for your kind review, we're glad you enjoyed your stay and we hope to welcome you back soon. Best regards, Paula Gamboa Director of Marketing

8/10 Good

Dale

Business traveler
Liked: Cleanliness, staff & service
Convenient location original style, bath and decor is dated
Stayed 1 night in Aug 2021
Response from Paula Gamboa, Director of Marketing on Aug 31, 2021
Hello, Dale! Thanks for your review, we hope you enjoyed your stay and can't wait to have you back. Best regards, Paula Gamboa Director of Marketing

10/10 Excellent

bradford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel in Colombia
No question, the best hotel in Colombia. The difference between good hotels and great hotels is the people, and Casa Medina proves this in more ways than one. The most attentive, respectful, accommodating, group of professionals I have come across in Colombia for the past 20 years. I’m a loyal client and won’t think about staying anywhere else.
Stayed 2 nights in Jul 2021
Response from Paula Gamboa, Director of Marketing on Aug 26, 2021
Dear Bradford, thank you so much for your kind review. We're glad to know that our team left a positive impact on your visit and we can't wait to have you back. Best regards, Paula Gamboa Director od Marketing

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2021
Response from Paula Gamboa, Director of Marketing on May 31, 2021
Thank you for the positive review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Paula Gamboa, Director of Marketing on Jan 27, 2021
Dear Guest, Thank you for your rating! hope we can welcome you back any time soon! Paula Gamboa, Director of Marketing

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff tried to scam us into "upgrading" into a worse room than we reserved for an additional $100 USD per night. We reserved a Grand Premier Room. Upon checking in, they told us that the room was not available, but they did have a one-bedroom suite available for $100 USD extra per night. We inspected the one-bedroom suite and it was not a good room, not well designed and not functional. So when we rejected that offer, miraculously our original Grand Premier Room became available. I expect this type of scam from a lesser hotel chain, not the Four Seasons brand. Another person checking in at the same time as us had the same thing happen to him. The concierge was exceptional and did a great job recommending places to go around the city. Other than the check in, the hotel is in a great location and was very nice.
Stayed 4 nights in Dec 2020
Response from Paula Gamboa on Jan 13, 2021
Dear WytzeNL Thank you very much for your comments regarding your experience at Four Seasons Casa Medina! Your feedback is critical for us to improve. I apologize we couldn't meet your expectations and for the inconvenience during the check-in process. I agree that it was not acceptable and I am sorry you had to go through that situation. We will review your comments with the team and we will fix those issues immediately to avoid future misunderstandings I appreciate your comments about our concierge team and their recommendations. We hope you will give us another opportunity to provide you with the service that you very well deserve. Thank you once again for your valuable insight. We hope to see you soon. Warm Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Stay!
Stayed 5 nights in Feb 2020
Response from Paula Gamboa on Mar 11, 2020
Dear Anonymous, Thank you so much for sharing your experience with us! Hope we can welcome you back any time soon

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complain is that you can hear noise from the street in your room .
Stayed 3 nights in Feb 2020
Response from Paula Gamboa on Mar 11, 2020
Dear Anonymous, We apologize for any inconvenience caused to you during your stay. Thank you so much for sharing your opinion with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Paula Gamboa on Mar 3, 2020
Dear Anonymous, Thank you for your rating!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property in the heart of Bogota with a very authentic ambiance. We had a wonderful room with a fireplace and sitting room. The staff was really friendly and courteous. And the bar and restaurant serve delicious food and drinks. The location is in the heart of a great area of Bogota and you can walk to restaurants close by.
Stayed 1 night in Jan 2020
Response from Paula Gamboa on Feb 4, 2020
Dear guest, Thank you so much for sharing your experience with us. We are pleased to know you enjoyed your stay at Four Seasons Casa Medina. We are very keen on receiving your comments about the staff, the bar, the restaurant, and the location. We hope we can welcome you back any time soon. Paula Gamboa, Director of Marketing