Ratings based on 18 Verified Reviews

4.0 out of 5
100% of guests recommend
4.3 Room cleanliness
4.7 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Sep 19, 2016
They were very friendly. The brealkfast was tasty.
Comment from Hotel Management
Oct 5, 2016 by PILY, Hotel Management
Dear guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. We hope you continue being our guest Cordially Julieta Forero Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Relaxing vacation in a busy safe area of Bogota

Posted Aug 23, 2016
Hotel and rooms were very clean and in great shape. The food was excellent. The staff was very friendly and helpful. The beds were very comfortable. The area is very nice and young because of all the universities in the area. Plenty of restaurants and shopping in walking distance. The hotel was kept very safe and secure. The only complaint I have is that the wifi was not reliable and spotty at best. I believe this was due to not being password protected and therefore multiple outside users were using it.
Comment from Hotel Management
Aug 29, 2016 by PILAR, Hotel Management
Dear guest receive a warm greeting! We appreciate all your kind comments about our service. We'll check the wifi to get better our service. We hope you continue being our guest Cordially Julieta Forero Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good hotel for the price.

Posted Mar 21, 2016
Pros: Staff service
Cons: Room cleanness
Location: Not a very pretty area, but safe nonetheless.
Excellent service from the hotel staff. Very disappointing with repair noise coming from the suite above (lots of hammering and really loud noise). I had to leave the hotel after about five complaints to reception. Other than the repair noise, hotel was a good selection.
Comment from Hotel Management
Mar 24, 2016 by PILAR, Hotel Management
Dear Guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. I have personally spoken with our maintenance department, I am assured that they have taken the necessary action within their department to ensure that the inconvenients you encountered do not happen again in the future. We hope you visit us again Cordially Julieta Forero General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2016
Good location , room was not clean, shower Walls were not clean
Comment from Hotel Management
Jan 29, 2016 by PILY, Hotel Management
Dear guest! Thanks for your comments, they will help us to give you better service Cordially Julieta Forero Gerente
3 out of 5
Recommended
for Everyone
by A verified traveler from nyc/az

Decent location

Posted Dec 26, 2015
Pros: Location ; staff ; garage
Cons: Minor maintenance and cleanliness issues .
Location: Located between Rosales , el chapinero Norte and sur. The 76th st bus stop on Caracas is across the street an
The hotel is certainly 3 star + . The staff make up for any possible impediments . There are some very minor issues with events and their noise tending to conflict with ones peaceful stay . Other than that , I'd recommend this place .
Comment from Hotel Management
Dec 29, 2015 by Gerente General , Hotel Management
Receive a warm greeting from all staff We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. We hope you stay with us again Best Regards, Julieta Forero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 27, 2015
Great hotel, fantastic staff, massive rooms, perfect location and a great price.
Comment from Hotel Management
Nov 27, 2015 by Pilar Narvaez, Hotel Management
Receive a warm greeting! We appreciate your comments and we hope you stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff.

Posted Aug 21, 2014
Elevator was not working during the last two days of my stay there and I was on the seventh floor. I had a guest stay with me for part of my stay; the additional charges associated with a guest staying wasnt explained to me and I was billed at check out. Better communication from staff would be appreciated.
Comment from Hotel Management
Feb 28, 2015
It is a pleasure for us that you stay at our hotel. I offer my most sincere apologies for the inconveniences you had with the elevators. we hope it doesn't happen again. We hope you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Fine hotel to stay

Posted May 28, 2014
Pros: friendly services
Cons: Elevators. very slow
Location: It is local side. It is fine as long as what you expect but need some cautions at night.
I stayed there 3 nights. it was pleasant. Location is not the best area but decent. Restaurant was good and staffs were friendly. I wish that more staffs speak English. People who speak English were very nice.
Comment from Hotel Management
Nov 29, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We appreciate your time evaluating our service. We hope you stay with us again.
4 out of 5
Recommended
for Everyone
by eduardo from Chile

Nice hotel in a not so nice neighborhood

Posted May 22, 2014
Pros: the hotel is very pleasant inside with great staff and the rooms are quite good size and with a great shower.
Cons: They should have an A/C for summer.
Location: Far from the main atractions and not many things to do nearby
The hotel is close to the main Av. Chile so is is well located, but far for the most atractions such as downtown and Barrio Rosa with its shopping and restaurants. The sorroundings are not so good, the streets are dirty and in poor condition and you don´t have much places to have dinner or shopping nearby, except going to Av. Chile, but the hotel is quite good.
Comment from Hotel Management
Nov 29, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We want to thank you for your time and your comments. We hope you stay with us in your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Confort and good service

Posted May 1, 2014
Pros: The Room Was big and clean
Cons: The bed was to hard for me
Very good experience fast check in nice room very spacious and clean
Comment from Hotel Management
Nov 22, 2014 by Heroes, Hotel Management
Receive a warm greating from GHL Comfort Hotel Los Héroes It was a pleausure to have you as our guest.