Ratings based on 114 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Excellent stay

Posted May 7, 2017
This hotel was wonderful, especially for the price. Zona T and many other shopping areas and restaurants were within walking distance in a safe area. Hotel staff was exceptionally friendly and helpful, especially since I bought a dog kennel and had to pack it up somehow to fly back home. They took care of everything with packing up the item so I could check it on the plane. Finally, we arrived about 4 hours before the check in time, but they allowed us to check in without a hassle or additional fee.
5 out of 5
by FREDERICK Gray

nice place

Posted Mar 22, 2017 on Hotels
Very nice hotel, spacious rooms, good breakfast. The complaint I had was there are no ac system or ceiling fans. Bogota is not normally hot but I like to have some air circulation. other than that it is great.
Comment from Hotel Management
Mar 27, 2017 by PILAR, Hotel Management
Dear guest! We appreciate all your nice comments about our services. We hope you stay with us again Cordially Julieta Forero Manager
4 out of 5
by Kesavan

Great 3 star hotel near Zona T

Posted Feb 1, 2017 on Hotels
The hotel is amazing for the price point. Paid approx $40 USD per night and stayed for 4 nights during my visit to Bogota. Hotel is located approx 15 mins walk from Zona T in a very safe area. They also have security guards and take safety of their guests very safely. Stayed included breakfast which was okay. Front desk and overall guests were very accommodating and helpful. Wifi signal in the room was strong. Overall will recommend this hotel as I enjoyed my stay here.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear guest receive a warm greeting We are very glad to receive your warm comments about our service. We hope you stay with us again Cordially Julieta Forero Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Great neighborhood

Posted Nov 28, 2016 on Orbitz
Pros: Staff and location are good.
The hotel is in a great neighborhood—safe, close to mass transit and to cafes, restaurants and a big mall. The staff are as sweet, as are all the Colombians we met.
Comment from Hotel Management
Dec 20, 2016 by pilar.narvaez@ghlhoteles.com, Hotel Management
Dear guest! We appreciate your nice comments about our services. We want to thank you for choosing us! Cordially Julieta Forero Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Sep 19, 2016
They were very friendly. The brealkfast was tasty.
Comment from Hotel Management
Oct 5, 2016 by PILY, Hotel Management
Dear guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. We hope you continue being our guest Cordially Julieta Forero Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Relaxing vacation in a busy safe area of Bogota

Posted Aug 23, 2016
Hotel and rooms were very clean and in great shape. The food was excellent. The staff was very friendly and helpful. The beds were very comfortable. The area is very nice and young because of all the universities in the area. Plenty of restaurants and shopping in walking distance. The hotel was kept very safe and secure. The only complaint I have is that the wifi was not reliable and spotty at best. I believe this was due to not being password protected and therefore multiple outside users were using it.
Comment from Hotel Management
Aug 29, 2016 by PILAR, Hotel Management
Dear guest receive a warm greeting! We appreciate all your kind comments about our service. We'll check the wifi to get better our service. We hope you continue being our guest Cordially Julieta Forero Manager
5 out of 5
by Javier from Miami

Good hotel

Posted Jul 23, 2016 on Hotels
Good hotel, excelent service, good confort and clean..
Comment from Hotel Management
Jul 26, 2016 by PILAR, Hotel Management
Dear guest receive a warm greeting! We appreciate all your nice comments about our services. Thanks for your evaluation, it helps us to continue working hard to exceed your expactations. We hope you stay with us again Cordially Julieta Forero Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good hotel for the price.

Posted Mar 21, 2016
Pros: Staff service
Cons: Room cleanness
Location: Not a very pretty area, but safe nonetheless.
Excellent service from the hotel staff. Very disappointing with repair noise coming from the suite above (lots of hammering and really loud noise). I had to leave the hotel after about five complaints to reception. Other than the repair noise, hotel was a good selection.
Comment from Hotel Management
Mar 24, 2016 by PILAR, Hotel Management
Dear Guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. I have personally spoken with our maintenance department, I am assured that they have taken the necessary action within their department to ensure that the inconvenients you encountered do not happen again in the future. We hope you visit us again Cordially Julieta Forero General Manager
4 out of 5
by A verified traveler

Posted Feb 22, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by PILAR, Hotel Management
Estimado huésped! Para nosotros fue un gusto haberlo tenido en el hotel y recibir su apreciación a cerca de nuestro servicio. Esperamos nos elija en su próxima vista Julieta Forero Gerente General
4 out of 5
by Vincent

Posted Feb 9, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by PILAR, Hotel Management
Estimado huésped! Muchas gracias por dejarnos su valiosa calificación. Esperamos nos viste nuevamente, Cordialmente, Julieta Forero Gerente General