Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Eduardo

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo! Muchas gracias por calificar nuestro servicio. Si desea dejar algún comentario adicional lo recibiremos con gusto. Esperamos tener la oportunidad de volver a tenderlo Cordialmente, Julieta Forero Gerente General
4 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo Queremos darle las gracias por la calificación recibida por nuestro servicio. Estaremos gustosos de recibir cualquier comentario que desee dejarnos. Gracias por elegirnos Cordialmente, Julieta Forero Gerente General
4 out of 5
by Jhon J

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by PILAR, Hotel Management
Estimado huésped Queremos agradecerle compartir con nosotros su calificación, con respecto a nuestro servicio. Muchas gracias! Cordialmente Julieta Forero Gerente General
4 out of 5
by juan carlos

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo! Le agradecemos habernos dejado su valiosa calificación. Esperamos tener la oportunidad de atenderlo nuevamente Cordialmente, Julieta Forero Gerente General
4 out of 5
by A verified traveler

Overall good hotel for the price.

Posted Mar 21, 2016
Pros: Staff service
Cons: Room cleanness
Location: Not a very pretty area, but safe nonetheless.
Excellent service from the hotel staff. Very disappointing with repair noise coming from the suite above (lots of hammering and really loud noise). I had to leave the hotel after about five complaints to reception. Other than the repair noise, hotel was a good selection.
Comment from Hotel Management
Mar 24, 2016 by PILAR, Hotel Management
Dear Guest accept this cordial greeting from the whole team at the Hotel Los Héroes. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you. I have personally spoken with our maintenance department, I am assured that they have taken the necessary action within their department to ensure that the inconvenients you encountered do not happen again in the future. We hope you visit us again Cordially Julieta Forero General Manager
4 out of 5
by Alejandro

Posted Mar 20, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo! Queremos agradecerle habernos dejado su valiosa calificación. Cordialmente Julieta Forero Gerente General
4 out of 5
by Victor Julio from Medellin

Posted Mar 6, 2016 on Hotels
Excelente atencion del personal
Comment from Hotel Management
May 28, 2016 by PILAR, Hotel Management
Estimado huésped! Queremos agradecerle sus amables comentarios con respecto a nuestro servicio Esperamos tener el gusto de atenderle nuevamente Julieta Forero Gerente General
5 out of 5
by ZARELLA from lima, peru

Posted Mar 5, 2016 on Hotels
TODO EXCELENTE EN GENERAL SOLO COMO OBSERVACION DEBERIAN CAMBIAR TELEVISORES A SMART
Comment from Hotel Management
May 28, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo! Recibimos con agrado sus comentarios que son importantes para mejorar nuestro servicio. Esperamos que nos elija en su próxima visita Cordialmente, Julieta Forero Gerente General
4 out of 5
by A verified traveler

Excelente valor este hotel, y muy buen ubicado

Posted Feb 25, 2016 on Hotels
Muy buen valor este hotel. Debido que trabajo en todas partes de Bogota, desde el centro, hacia el norte, entonces la ubicación de este hotel ese perfecta.
Comment from Hotel Management
Apr 30, 2016 by PILAR, Hotel Management
Estimado huésped reciba un cordial saludo Para nosotros es grato recibir sus amables comentarios a cerca de nuestro servicio. Muchas gracias Esperamos tener el gusto de atenderlo nuevamente Julieta Forero Gerente General
4 out of 5
by A verified traveler

Posted Feb 22, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by PILAR, Hotel Management
Estimado huésped! Para nosotros fue un gusto haberlo tenido en el hotel y recibir su apreciación a cerca de nuestro servicio. Esperamos nos elija en su próxima vista Julieta Forero Gerente General