Nice hotel, excellent location
Posted Feb 3, 2015
Overall, this is a very nice hotel, with very friendly and helpful staff and an awesome location.
You are staying in a very good area, walking distance to many types of restaurants, stores, bars.
The only thing I did not enjoy was my check-in process.
I had to repeat myself three times about what kind of room I wanted, even though my reservation already indicated as such. It felt like they did not want to accommodate to my preferences.
Besides this unpleasant start, the rest of my time at the hotel was very enjoyable, and the staff was quite friendly and helpful.
Comment from Hotel Management
Mar 12, 2015 by Rosalba Arzuza , Hotel Management
Dear Mr. Rene
We thank you for taking the time to fill out our survey. We appreciate your comments which help us to keep improving our services. We are glad you chose us for your visit To Bogota, Our main goal is to make sure you feel comfortable with us. i apoligize for the incovenient at the check in moment, it's was a confussion because in the reservation form that we recieve indicated another type of room, and you request a different accommodation, however We hope that this situacion does not affect your perception about us and in next visit to Bogota you can stay again at our Hotel.
Rosalba Arzuza O.
Front Desk Manager