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Reviews of Holiday Inn Bogota Airport, an IHG Hotel

4 out of 5
Holiday Inn Bogota Airport, an IHG Hotel
Avenida Calle 26 No. 69D - 91, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 591 out of 893 reviews" "
Rating 8 - Good. 233 out of 893 reviews" "
Rating 6 - Okay. 41 out of 893 reviews" "
Rating 4 - Poor. 13 out of 893 reviews" "
Rating 2 - Terrible. 15 out of 893 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for a layover
Stayed 1 night in Apr 2024
Response from Carolina Infante Jefe de Recepción Front Office M on Apr 14, 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very satisfying for our long layover. Breakfast and dinner was very good! Great one day stay.
Response from Carolina Infante Jefe de Recepción Front Office M on Apr 14, 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Ramon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dislike the communication between the staff. The rooms were great. Besides that I would not recommend it to my family members or friends.
Stayed 1 night in Feb 2024
Response from Carolina Infante Jefe de Recepción Front Office M on Feb 15, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love to stay here is a very good hotel
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 14, 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Carolina InfanteFront desk manager"

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street looked dirty
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 14, 2024
"Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Carolina InfanteFront desk Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 14, 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Carolina InfanteFront desk manager"

10/10 Excellent

Leonardo

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 14, 2024
"Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Carolina InfanteJefe de recepcion"

10/10 Excellent

dieter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 14, 2024
"Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Carolina InfanteJefe de recepcion"

10/10 Excellent

Giovanni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Feb 14, 2024
"Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Carolina InfanteJefe de recepcion"

10/10 Excellent

Horacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast Good room Close to the airport
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Feb 14, 2024
"Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Carolina InfanteJefe de recepcion"

10/10 Excellent

JORGE, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GianPaulG on Oct 17, 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and attentive staff! Excellent food!
Stayed 1 night in Sep 2023
Response from Front Desk Manager on Oct 13, 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GIAN PAUL GUTIERREZ

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, lunch, and dinner were fabulous!
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 4, 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GIAN PAUL GUTIERREZ

10/10 Excellent

Óscar

Stayed 4 nights in Sep 2023
Response from Front Desk Manager on Oct 5, 2023
"Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,GIAN PAUL GUTIERREZ

10/10 Excellent

Luis, Coral Gables

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!!!
Stayed 4 nights in Sep 2023
Response from Front Desk Manager on Oct 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gian Paul GutiérrezFront Desk Manager

8/10 Good

Kendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was great. The only bad thing was the breakfast. I get that it’s free but it was so bad. It was a waste of time to even go down and see what they had.
Stayed 5 nights in Aug 2023
Response from Front Desk Manager on Sep 19, 2023
"Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,GIAN PAUL GUTIERREZ

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E
Stayed 1 night in Sep 2023
Response from Front Desk Manager on Sep 17, 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GIAN PAUL GUTIERREZ

10/10 Excellent

hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place and excellent services
Stayed 2 nights in Jul 2023
Response from recepcion on Aug 29, 2023
Good Morning Mr, Hector "Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Gian Paul Gutierrez-Front Desk

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Javier the restaurant helper was great
Stayed 13 nights in Jul 2023
Response from recepcion on Aug 29, 2023
Good Morning Mrs, Claudia"Muchas gracias por su opinión acerca de nuestro hotel y empleados especialmente por Javier de alimentos y Bebidas,nos complace saber que disfrutó de su alojamiento con nosotros y que él fue de gran ayuda.Así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Gian Paul Gutierrez-Front Desk

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from re on Sep 4, 2023
Buenas tardes Sr, Daniel "Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Gian Paul Gutierrez-Front Desk

10/10 Excellent

cornelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ticks off all points. Good shuttle service to/from airport. Good breakfast.
Stayed 1 night in Jul 2023
Response from re on Aug 29, 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gian Paul Gutierrez-Front Desk

10/10 Excellent

Erik, North Miami

Business traveler
Liked: Staff & service, property conditions & facilities
Excellent! Clean,secure and convenient location.Next to one of the main streets in Bogota and recently renovated hotel. Will stay again for sure! Super friendly and attentive staff!!
Stayed 5 nights in Apr 2023
Response from recepcion on May 26, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Duvan OspinaFront Desk

10/10 Excellent

Luis, Hialeah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, good location
Stayed 6 nights in Apr 2023
Response from recepcion on Apr 16, 2023
Good Afternoon Mr, Luis "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Fabian Mendoza-Front Desk

6/10 Okay

Meir

Stayed 1 night in Apr 2023
Response from recepcion on Apr 16, 2023
Good Afternoon Mr, Meir "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Fabian Mendoza-Front Desk

10/10 Excellent

armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently upgraded rooms Courteous staff Strategy locate
Stayed 7 nights in Jan 2023
Response from Front desk on Jan 28, 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Gian Paul Gutierrez Front Desk Manager

4/10 Poor

KLAUS, Cumbaya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 3 nights in Nov 2022
Response from Front Desk Manager on Dec 4, 2022
"Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something our staff is proud of, so we value your opinion. We hope you will visit us again. Sincerely, Gian Paul Gutierrez Front Desk Manager

10/10 Excellent

Ingrid

Stayed 1 night in Nov 2022

10/10 Excellent

michele, caracas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT EVRITHING
Stayed 1 night in Sep 2022
Response from Front desk on Oct 10, 2022
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gian Paul GutierrezFront Desk Manager

2/10 Terrible

Antoine

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly slow check in process
Stayed 1 night in Sep 2022
Response from Front desk on Sep 19, 2022
"Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Nicolas RodriguezGuest Service

10/10 Excellent

Mrs. Sandra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent visit, second time staying in this hotel. But first time after the pandemic, I must said that my family and I were Absolutely blowing away with the service we received, people is so polite and cordial, they are extremely helpful and accommodating. The receipt staff was very good and help us to get right transported to get to different places. Team in the restaurant was excellent, they do help in every way to ensure you enjoy it your visit, food was nice and with the good selection. it was a very enjoyable weekend for us.
Stayed 2 nights in Aug 2022
Response from Front desk on Aug 24, 2022
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nicolas R.Guest Service

10/10 Excellent

Edgardo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding...
Stayed 1 night in Jul 2022
Response from recepcion on Jul 27, 2022
Good morning Mr, Edgardo "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front desk

10/10 Excellent

Luis

Stayed 2 nights in Jul 2022
Response from recepcion on Jul 27, 2022
Good morning Mr, Luis "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

10/10 Excellent

Nadya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Jul 2022
Response from recepcion on Jul 27, 2022
Good Morning Mrs, Nadya "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

10/10 Excellent

ERIKA

Liked: Staff & service, amenities, property conditions & facilities
The best part about this place was the excellent customer service. The breakfast buffet and airport shuttle were close and tied at second place.
Stayed 1 night in Jul 2022
Response from recepcion on Jul 20, 2022
Good Afternoon Mrs. Erika "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

10/10 Excellent

Ilia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfortable hotel
The hotel location is perfect for me, close to the airport and the city Center, very comfortable rooms and delicious breakfast. The staff very attentive, more then a few stand out and deserve to be mentioned by name like Johana . Thanks Johana for making us feel so comfortable and relax during breakfast, you are a sunshine.
Stayed 2 nights in Jun 2022
Response from recepcion on Jun 25, 2022
Good morning Mr(s) Llia "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Rooms were super clean and very well stocked. Staff always willing and happy to help :)
Stayed 1 night in Jun 2022
Response from Thanks on Jun 20, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jessica T. Front desk

10/10 Excellent

CELIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very helpful staff. Free shuttle to airport was fantasyic and convenient. Comfortable rooms. Will stay again!l
Stayed 1 night in May 2022
Response from recepcion on Jun 19, 2022
Good evening Mrs, Celia "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very welcoming, friendly and accommodating. Restaurant menu was good. Building seen under construcción, not enough toiletries for everyone in washroom.
Stayed 1 night in May 2022
Response from recepcion on Jun 19, 2022
Good evening Mrs. Martha "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian mendoza-Front Desk

10/10 Excellent

Mauricio Salazar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff and excellent and safe location
Stayed 3 nights in May 2022
Response from recepcion on May 17, 2022
Good Afternoon Mr,Salazar "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabián Mendoza-Front Desk

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Apr 2022
Response from recepcion on May 8, 2022
Good Afternoon Mr, Ortiz "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight near the airport
Stayed 1 night in Apr 2022
Response from recepcion on May 8, 2022
Good Afternoon Mrs, Rachel "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fabian Mendoza-Front Desk

8/10 Good

Austin, Northridge

Stayed 3 nights in Apr 2022

10/10 Excellent

Lyn

Stayed 1 night in Apr 2022

8/10 Good

Gustavo, Irvine

Stayed 3 nights in Apr 2022

8/10 Good

Jose

Liked: Staff & service
Nicely quietly and confortable place closed to the airport and points of the city interest.
Stayed 2 nights in Mar 2022
Response from Front desk on Apr 3, 2022
Good afternoon "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yair Garcia Zabala Front Desk

10/10 Excellent

Helder

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2022
Response from Front desk on Apr 3, 2022
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yair Garcia Zabala Front Desk

10/10 Excellent

Elkin, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this hotel, it is conveniently located and close to the airport. The staff is very friendly and willing to help you in anything they can!!. The restaurant's Capitan Raul was amazing, what a great service and made our dinner experience so enjoyable!!.
Stayed 1 night in Mar 2022
Response from Front desk on Mar 29, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jessica T. Front desk

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Front desk on Apr 3, 2022
Good afternoon "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Yair Garcia Zabala Front Desk