Posted Dec 24, 2015
When I book a hotel, I always root for it to be a good choice. I looked hard before selecting this 1. I will list why it is the ONLY time in a lifetime of travel that I changed hotels. I picked it because compared to other hotels, I could get a full kitchen for the same price. The set-up was there (microwave, frig, stovetop, etc.) with absolutely NOTHING to use. Not a plate, pan, glass, cutlery, etc. Nada. I only asked reception for a plate and cutlery. They seemed surprised I was asking. Another reason was the statement that all folks at reception spoke English. This is a bald-faced lie. I never talked to anyone who did. The room was freezing & the portable heater did not work. Very cold the 1st night, but got a heater the next day. I ordered room service the 1st night & it never came. I went to the restaurant & waited for it myself. There was no water for about 6 hours one day & it took 2 calls & about 2 hours to have a bottle of water delivered to my room. There were other irritations; now for the reason I had to leave. 1 day at 3 PM a party with a DJ & music started. It was on the 2nd floor; my room on the 7th. Unfortunately, the atrium works like a megaphone. It was SO loud the counter in the kitchen shook. It sounded like the noise was coming via my sternum instead of my ears. I used industrial-strength earplugs but could not sleep. The worst night I have ever had. Asked next AM if any other parties planned. Yes, several; all weekend. LEFT!!!!!