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Apreciada huésped. Agradecemo la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad,
10/10 Excellent
Andrés
Feb 29, 2024
Liked: Cleanliness, staff & service
Andrés
Stayed 4 nights in Feb 2024
Response from Diana Cortés on Mar 2, 2024
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Quiet and safe ... my first choice when visiting Bogota. The breakfast is good too!
Brian
Stayed 3 nights in Feb 2024
Response from Diana Cortés on Mar 2, 2024
Dear guest.Our sincere thanks for your comments and for the rating you have given to his experience at the hotel. We hope to have you back very soon.
10/10 Excellent
Heroll
Feb 27, 2024
Liked: Cleanliness, staff & service, amenities
Convenient location near everything
Heroll
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on Feb 28, 2024
Apreciado huésped.Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle muy pronto de regreso.
Todo excelente. Personal muy amable, especialmente personal de recepcion y consejeria. muy buena experiencia.
Ernie
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on Feb 22, 2024
Apreciado huésped. Agradecemos sinceramente sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto.
Really great hotel in a lovely area of Bogotá. Nice and close to the Usaquen flea market and Zona T and not too far from the city centre.
Best part of the experience has to be the service. Everyone was so warm and welcoming from the first minute to the last!
william
Stayed 3 nights in Feb 2024
Response from Diana Cortés. on Feb 12, 2024
Dear guest.Our sincere thanks for his valuable comments and for the rating he has given to his experience with us. We hope to have the pleasure of serving you again and continue being your preferred hotel in the city.
Apreciado huésped. Lamentamos mucho los inconvenientes que han ocasionado su insatisfacción. De ser posible nos gustaría ampliar la información al respecto para tomar las acciones pertinentes. Esperamos poder atenderle en una próxima oportunidad.
Apreciada huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Spa and gym are not accessible by elevator, only by stairs. A major reason I chose this hotel was for the spa and gym. Very disappointed.
john
Stayed 6 nights in Feb 2024
Response from Diana Cortés. on Feb 8, 2024
Dear guestThank you very much for your comments and for the rating you have given to your experience with us, this allows us to take improvement actions for the benefit of our clients.
Apreciada huésped. Agradecemos la calificación que le ha otorgado a su experiencia en el hotel. Esperamos tenerla muy pronto de regreso.
10/10 Excellent
Juan
Jan 7, 2024
Liked: Cleanliness, amenities
Juan
Stayed 1 night in Jan 2024
Response from Diana Cortés on Jan 10, 2024
Apreciado huésped. Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo muy pronto de regreso.
10/10 Excellent
ALEXANDER
Jan 5, 2024
ALEXANDER
Response from Diana Cortés on Jan 10, 2024
Apreciado huésped. Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
Apreciado huésped.Agradecemos la calificación que le ha otorgado a su experiencia con nosotros esperamos tener en gusto de atenderle en una próxima oportunidad.
The hotel was located in a relatively central location. The staff were helpful and friendly. The room was nice, clean and just what we needed. Everything was great!
Cassandra
Stayed 1 night in Dec 2023
Response from Diana Cortés on Dec 27, 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.
10/10 Excellent
Ivan
Dec 21, 2023
Ivan
Stayed 4 nights in Dec 2023
Response from Diana Cortés on Jan 13, 2024
Apreciado huésped, Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto para tener el gusto de atenderle.
8/10 Good
Heroll
Dec 12, 2023
Liked: Amenities
It’s a nice property with a lot of possibilities. Unfortunately during this stay, I was given a room with no room darkening meaning I couldn’t get any rest during the day and privacy was limited at night since other guests could potentially see through the shades.
Heroll
Stayed 4 nights in Dec 2023
Response from Diana Cortés. on Dec 13, 2023
Dear guest.Thank you very much for sharing your experience with us. We will take your comments into account so that during your next stay we can assign a room according to your specifications. We hope for your soon return.
I was at this property for 3 nights. It is Short staff in the restaurant and bar. One night the bar and restaurant was great then the next night no bartender and at the restaurant the waiter just simply disappeared and never returned and the food the second night was disappointing too.
Dressel
Stayed 3 nights in Dec 2023
Response from Diana Cortés. on Dec 11, 2023
Dear guest.We are very sorry for the situation presented and of course we will take the appropriate actions to improve.We hope to serve you in the next opportunity.
10/10 Excellent
Megan
Dec 5, 2023
Megan
Stayed 4 nights in Dec 2023
Response from Diana Cortés. on Dec 7, 2023
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerle de regreso muy pronto.
8/10 Good
Miguel
Nov 26, 2023
Miguel
Stayed 3 nights in Nov 2023
Response from Diana Cortés. on Dec 18, 2023
Apreciado huésped. Nuestros sinceros agradecimientos por sus valiosos comentarios y esperamos tener el gusto de atenderle en una próxima oportunidad.
la atención del personal es lo mejor. pueden mejorar los alimentos
Hernando
Stayed 5 nights in Nov 2023
Response from Diana Cortés. on Nov 27, 2023
Apreciado huésped.Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
Dear Mr. Gonzalez.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.
waiting staff in the restaurant was not very attentive, borderline rude is my only observation, otherwise everyone from front desk to maid and bar service was outstanding
Ernie
Stayed 7 nights in Nov 2023
Response from Diana Cortés. on Nov 20, 2023
Dear guest.We appreciate the time you have taken to rate his experience with us. We will take your comments into account when taking improvement actions. We hope to have you back very soon.
10/10 Excellent
danilo
Nov 19, 2023
danilo
Stayed 2 nights in Nov 2023
Response from Diana Cortés. on Nov 20, 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado en calificar su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
10/10 Excellent
mauricio
Nov 18, 2023
mauricio
Stayed 1 night in Nov 2023
Response from Diana Cortés. on Nov 20, 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado en calificar su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Nice clean hotel, good breakfast, only one suggestion it would be nice if there was glass covering the food for the breakfast buffet
Matthew
Stayed 3 nights in Nov 2023
Response from Diana Cortés. on Nov 14, 2023
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.
8/10 Good
Maritza
Nov 9, 2023
Maritza
Stayed 2 nights in Nov 2023
Response from Diana Cortés. on Dec 4, 2023
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Room was in poor condition. Shower was leaking and curtain in room was falling apart.
Room looks outdated. There is no way to hang changing clothes in bathroom.
I stayed at room # 208
Sergio
Stayed 4 nights in Nov 2023
Response from Diana Cortés. on Nov 8, 2023
Dear guest.We appreciate your comments as they allow us to take actions for improvement. Of course we will take your comments into account and we hope to have the opportunity to serve you again.
Dear guest.We appreciate your comments and the rating you have given to his experience with us. We hope to have the pleasure of serving you in the next opportunity.
10/10 Excellent
Lynne
Oct 30, 2023
Lynne
Stayed 1 night in Oct 2023
Response from Diana Cortés. on Nov 20, 2023
Dear guest.We appreciate the time you have taken to rate his experience with us. We hope to have you back very soon.
Apreciada huésped. Nuestros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerla muy pronto de regreso.
Apreciado huésped. Agrademos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
8/10 Good
Rodrigo
Oct 11, 2023
Rodrigo
Stayed 3 nights in Oct 2023
Response from Diana Cortés. on Oct 16, 2023
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
I liked the room service, and the food was amazing.
viviane
Stayed 3 nights in Oct 2023
Response from Diana Cortés. on Oct 11, 2023
Dear guests.We appreciate the time she has dedicated to letting us know her comments about her experience at the hotel.Let this be the opportunity to thank you for choosing us and reiterate our commitment to service.We hope to have you back very soon.
Dear guest.We appreciate the time he has dedicated to letting us know his comments about his experience at the hotel.Let this be the opportunity to thank you for choosing us and reiterate our commitment to service.We hope to have you back very soon.Cordially.
10/10 Excellent
Carlos
Sep 30, 2023
Carlos
Stayed 6 nights in Sep 2023
Response from Diana Cortés. on Oct 2, 2023
Apreciado huésped. Agradecemos la calificación que le ha otorgado a su experiencia en el hotel. Esperamos su pronto regreso.
2/10 Terrible
Mauricio
Sep 19, 2023
Mauricio
Stayed 1 night in Sep 2023
Response from Diana Cortés. on Oct 9, 2023
Apreciado huésped. Agradecemos el tiempo que se ha tomado para calificar su experiencia con nosotros. De ser posible nos gustaría conocer más detalles acerca de su insatisfacción de manera que podamos tomar las acciones correctivas pertinentes.
Apreciado huésped. Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
10/10 Excellent
Mauricio
Traveled with partner
Sep 14, 2023
Liked: Amenities
Muy buena localizacion
Mauricio
Stayed 1 night in Sep 2023
Response from Diana Cortés. on Sep 15, 2023
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo muy pronto de regreso.
Apreciada huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
10/10 Excellent
Cesar
Sep 11, 2023
Cesar
Stayed 1 night in Sep 2023
Response from Diana Cortés. on Sep 12, 2023
Apreciado huésped. Muchas gracias por sus comentarios y por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tenerlo de regreso muy pronto.
8/10 Good
Guido
Sep 2, 2023
Guido
Stayed 2 nights in Aug 2023
Response from Diana Cortés. on Sep 22, 2023
Apreciado huésped. Agradecemos sus comentarios y la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
Apreciada huésped.Nuestros sinceros agradecimientos por la calificación que le ha otorgado a su experiencia con nosotros. Esperamos tener el gusto de atenderle en una próxima oportunidad.
6/10 Okay
Luis
Aug 28, 2023
Disliked: Cleanliness
Luis
Response from Diana Cortés. on Aug 30, 2023
Apreciado huésped.Agradecemos la calificación que le ha otorgado a su experiencia con nosotros. Agradeceríamos la ampliación de sus comentarios, de manera que podamos tomar las acciones correctivas en beneficio de la satisfacción de nuestro clientes.