Ratings based on 318 Verified Reviews

4.0 out of 5
74% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from california

Unfriendly reception staff image of the hotel

Posted Mar 30, 2017
Ricardo the front reception employee always gives you a negative attitude when you asked him for help or question he answer if you're dumn and the sad thing is the isn't first time he treats people like that but also to the rest of the employees. Eleina the other front desk employee I requested her that i needed to speak with the manager 3 times and she avoided me to speak with the hotel manager. Always giving the excuse that she was on a meeting all day or that she wasn't there and looking at me with a smurf face like she laugh at my face. Also I requested eleina that I needed for her to send the bell boy to my room help me carry the lauggage and never was send after 5 minutes when I when down to the reception to be checked out I looked at eleina face and I asked her why you never send the bell boy her response was " OHHH" I'll send him now and she didn't care to apologize. My room was on the second floor it's like it wasn't in the 10 floor to take that long to send help. When I told her who I was the person who was going to rate the hotel she still gave that smurf laughing face. Like I was stupid. On the first day of my arrival there were only two front desk people helping a group of ten people the only person who notice I had arrived was the bell boy staff but never I apologize to say I'm sorry for the delay the only one who apologized was the bell boy I waited to be registered for 40mintues after a long flight. After I got help they even care of me waiting for that delay.
Comment from Hotel Management
Apr 1, 2017 by Diana Cortés, Hotel Management
Appreciated guest. We sincerely appreciate the time taken to let us know what happened. Of course you can be sure that the appropriate measures will be taken so that this type of situation is not repeated, affecting the perception of our customers. Allow me to express my sincere apologies and of course the commitment to improvement so that an upcoming opportunity can show the actions taken.
5 out of 5
by Jeyson

Great for a night

Posted Feb 20, 2017 on Hotels
Great!!!
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Mr. Jeyson. We sincerely appreciate your rating and your comments. We hope to return soon to stay with us.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from colombia

Nice staff

Posted Nov 29, 2016
Pros: Clean and tide
Cons: The check in should be faster.
Location: All great
Was great and pleaseant, the hotel is well located and for a visit of business is pretty well
Comment from Hotel Management
Nov 30, 2016 by Líder de Calidad , Hotel Management
Mr. Santiago, We hope to have you once again with us again and thank you for your time taken to share with us your comments regarding your stay.
1 out of 5
by A verified traveler

Charged more money

Posted Nov 26, 2016 on Hotels
It was pretty bad. They opened the door to the room without notifying me several times, one went at 5am because they believed that there was no one in the room. They also charged me a lot more money on the ckeck-out saying that they were "more hotel charges" The worst thing is that hotels.com did not tell me before booking the hotel that they would charge me more money upon arriving there. It was a very bad surprise.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear guest, We deeply apologize if we may have caused discomfort during your stay, by no means was this or will be within our intentions, We are implementing immediate corrective measures so that this situation doesn´t occur once again.
2 out of 5
by A verified traveler from US

Inexpensive hotel in N. Bogota

Posted Oct 22, 2016
Pros: The hotel was moderately priced.
Our room was very noisy, both from vehicular traffic (we were on the 4th flour) and from neighboring rooms. Voices and TV's could be clearly heard through the walls. The Wi-Fi never worked during my two night stay. Even the computers in the Lobby would not function correctly.
Comment from Hotel Management
Nov 11, 2016 by Jefe de calidad , Hotel Management
Dear Mr Stephen, We deeply apologize if we may have caused discomfort during your stay, by no means was this or will be within our intentions. Sincerely,
4 out of 5
by A verified traveler

Posted Oct 16, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Apreciado huesped, Esperamos nos brinde el honor de servirle muy pronto nuevamente!
1 out of 5
by A verified traveler

Posted Sep 28, 2016 on Hotels
Did not liked
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Guest, We deeply apologize if we may have caused discomfort during your stay, by no means was this or will be within our intentions. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Bay Florida

Hotel c;ose to every facility stores etc

Posted Sep 7, 2016
Pros: My room and the personel
Cons: Every thing it is OK
Location: Shopping restaurants bussiness offices
Great service hotel personel very well trayned in every aspect related to their huespes
Comment from Hotel Management
Sep 12, 2016 by Hotel Dann Norte , Hotel Management
It is for us a daily goal to offer the best service in the city and meet all the expectations of our guests looking for "excellence in all
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Great Hotel in a convenient location.

Posted Sep 2, 2016 on Orbitz
I stay 2 nights from August 30 until September 1st of 2016. The staff were great from the very moment that I stepped in. The recepcionist ordered a relaxing tea for me and assigned us a very quiet room far away from the main street. The room was modern, spacious and very clean and includes a fridge with food inside, a safe and big closet. Its batroom was beautiful and the water was perfect. The next day we were asked if we needed laundry service early in the morning which its great when you have children. We loved their breakfast since the buffet had multiple options to choose from. There was a guy who prepared right in from of you omelets based on your selection. the greatest part was their transportation service that it's set up by a security guy. The fare was very reasonable and dependable. They even coordinated trasportation for us to go the airport. Also, At night we were received with 2 delicious treats in our bedroom. The only thing that I can say it's that they really go an extra mile. Great job Hotel Dann Norte.
Comment from Hotel Management
Sep 14, 2016 by Hotel Dann Norte, Hotel Management
Agradecemos sus valiosos comentarios, nos alegra saber que disfrutó de la atención de nuestro equipo de trabajo y que sintió el cariño que colocamos en cada una de nuestras funciones, gracias por el reconocimiento, sus comentarios han sido compartidos.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice place to stay

Posted Aug 28, 2016
Registration took some time as there is few forms to fill out depending on how many guests are staying BUT pretty amazing they got us a room and let us checking way before checking time. Room is very clean staff is very friendly and helpful, area is very nice there is a mall 2 or 3 blocks down thw road walking, shuttle car was too small for us as it was a taxi and we had way too many bags, breakfast was not too much variety for us but maybe because we don't eat any pork products am pretty sure could of been fixed but we were in a hurry to go out. Definitely will stay again.
Comment from Hotel Management
Oct 5, 2016 by Líder de Calidad , Hotel Management
Dear Ms. Francy: We deeply regret the inconvenience that occurred in the entrance and transportation, we offer our sincerest apologies, we hope that this incident will not prevent continue counting on the Dann Norte Hotel as allies in accommodation or events in the city of Bogota. Best regard,