Posted Feb 18, 2017
This Hotel is in an excellent area. The staff at the desk are kind, and helpful. The hotel is clean.
Now the disappointing stuff from our visit.
To get into the tub is a very large step up, and then drop down into a deep tub, with no handrail..it was rather hazardous. The shower hose was leaking so more water coming out from the leak in the hose, than the shower head. The bathroom only had 2 hand towels and 2 bath towels, and a mat. One day they didn't put the towels in. One day the bed was made, but the wet towels from our morning shower were still in the bottom of the tub crumpled up and wet.The blow dryer attached to the wall was broken. One day they forgot the glass for drinking, one day the cook did not show up at 7 to make the included breakfast. (we had to be somewhere meeting someone so we depended on the breakfast being on time.) One day my cell phone charger was gone from the room.I went to the desk to ask about it, and the cleaner had it in her pocket.
We did answer an email from Expedia about our satisfaction, and that night we received an email from the hotel manager that he would change us to a suit on the last night. After 6 nights, the last night hardly matters, we were going out for the day and evening. Nice gesture, but rather late.
As we checked out, we did not understand the lady at the desk telling us we needed to pay something for insurance. We told her we did not know this from Expedia, and in the end she left it alone.
Comment from Hotel Management
Feb 20, 2017 by Sebastian Torres - General Manager, Hotel Management
Thank you for your input, as it is very helpful for us to keep an eye on the things we should improve everyday.
I feel powerless and sorry to be reading these comments after you have checked-out and we can no longer give a timelty response to you.
In addition to taking note of your observations, I would like offer you a sincere apology since you couldn't enjoy your stay with us as it was meant to be.
Even if you are aIready back home, I would like to clear out what happened with your cell phone charger.
When cleaning your room, our housekeeping lady saw the charger between the bed and the wall, then picked it up -meaning to leave it on top of your night table, as it's always done at our hotel. Just when she was finishing your room, I called on her so she forgot to leave the charger where it was supposed to be put.
Cases of in-house robbery have been extremely rare in our 15 years operation and I hope you didn't feel unsafe during your stay.
Hoping you had a safe trip back home, I greet you.