Ratings based on 27 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Posted Apr 16, 2016
Hotel is close to many restaurants and safe place to walk and enjoy the weather. It is also close to streets that will take into business areas.
Comment from Hotel Management
Apr 19, 2016 by General Manager, Hotel Management
Dear Guest . Thank you for your positive comments regarding our service we work day to day for to make a difference during your stay . We appreciate your observations that allow us to optimize our services better . we wait you in on the next visit to this city. Cordially, Olga Beatriz Cortes
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay close to the airport

Posted Jan 26, 2016
Pros: The proximity to the airport, cleanliness and friendly staff.
Cons: May be they should specify that if you book a promotion code you do not have some perks like the free shuttle to the airport.
Location: Close to the airport but not noisy. In the morning the surrounding área looked nice: a park, lots of small shops and restaurants
I was met at the airport and taken to the hotel in a clean and confortable car with a friendly driver. The hotel advertises a free airport to hotel shuttle but when I called to reserve the pick up service, they said that because I have booked a room with a promotion price, the free ride was not included. Anyway, I asked them to pick me up for an additional price and they did. It was only like 7 dollars to the hotel and the same amount the following day to the airport. I did not use any of their facilities, except my room, room service, and breakfast. All of them were good.
Comment from Hotel Management
Feb 11, 2016 by General Manager , Hotel Management
Appreciated I´m very grateful with your comments, it is good to see that highlighted our services and location. The suggestion, we will review the offer. I would like to host it in your next visit Greetings
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location, no hot water first 2 days

Posted Aug 26, 2015
Pros: Location, room.
Cons: Service and attitude of staff in the restaurant.
The hotel is very well located, just a couple of blocks from Corferias. Room: clean, very nice sheets, good firm bed. Unfortunately, there was a problem with the hot water my first 2 days, so I had to take my showers with cold water until it was repaired. This was a hotel-wide problem. Front desk staff: friendly, helpful. Restaurant: breakfast was included in my rate, and I found the food in the buffet warmers to be cold every day. I liked the fresh fruit, though it wasn't replenished. Service needs improvement, as the staff seemed bothered when I requested coffee, and they certainly didn't make me feel welcome. I had to search for someone and ask for help with everything related to the restaurant.
Comment from Hotel Management
Sep 7, 2015 by General Manager, Hotel Management
Dear Guest Thanks for your coments about your experience in last stay in our Hotel. Your opinions are very important because they allow to improve day by day in our service. In this oportunity, We are sorry for the problem with water thanks for your attention, I invite use our hotel in next travel and see you the changes Cordially Olga Beatriz Cortes
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel, good area close to airport

Posted Dec 20, 2014
Nice hotel to do business around US Embassy and corferias some shoping mall around such gran estacion with good food court. I got decent price, but average is little expense. Mini bar prices are so crazy. You'll find out ministores around to buy water and snack
Comment from Hotel Management
Mar 12, 2015 by General Maneger, Hotel Management
Dear Guest Thanks for your comments about your last visit in our hotel. For the group that acompanied me in my gerencial gestion is very important this opinion because they allow to improve day by day in service. Expect on your next visit to this city. Cordially Olga Beatriz Cortes
4 out of 5
Recommended
for Everyone
by Sergio from world traveler

Nice hotel close to Corferia

Posted Mar 15, 2014
The hotel is very well located, a couple of blocks from Corferia (I was attending a trade show there), airport is close, Gran Estación Mall is also close. The only big Con is that the hotel lacks of a good internet connection. We did complain but they could never fix it.
4 out of 5
Recommended
for Everyone
by Matt from US

Relaxing hotel near the airport

Posted Jan 10, 2014
Pros: Close to the airport and was very inexpensive. It was worth the money spent to relax before flying the next day. It is very quiet and able to relax
Cons: I would improve the WiFi throughout the hotel.
Location: the location was perfect, close to the airport. The restaurant, Hornitos, is across the street and good food for the price.
Stayed one night before leaving Colombia. Very relaxing and the room was clean and comfortable. The WiFi didn't work that well. The hotel staff was very helpful and arranged transportation to the airport.
Comment from Hotel Management
Aug 9, 2014 by Hoteles Estelar, Hotel Management
Dear Guest Thank you for your feedback your coments are most important to us, since they allow us to improve the services and products we offer. I would like to give you my sincere apologies about the internet service, this point has been taken up in our team in order to avoid such a happening I hope to see you again Best regards
1 out of 5
by Ellie

Never again

Posted Jun 11, 2013
Pros: The service
Cons: The food
Location: Perfect
I expected more from this hotel given the price of the room. The beds stank and were very uncomfortable. The food was absolutely terrible. On the other hand, its location was perfect for what I needed given that it was at walking distance and the service was very good despite the poor condition of the hotel.
5 out of 5
Recommended
for Everyone
by Al from Florida, USA

Great hotel

Posted Jun 5, 2013
Pros: Hotel's staff
Cons: they don't have variety of Pillows
Location: Great location specially if you need to go to American embassy
Very nice hotel, highly recommend. But Breakfast buffet is very expensive for the buffet options however at cross of the street you can find much better breakfasts at lower cost. ;)
3 out of 5
Recommended
for Everyone
by Carlos from Miami, FL, USA

very good if you are going to the US Embassy

Posted May 31, 2013
not the best but excellent location if you are going to the US Embassy
4 out of 5
Recommended
for Business Travelers
by A verified traveler

My overnight stay

Posted May 21, 2013
Pros: Staff was excellent...restaurant very nice....
Cons: Air conditioning on rooms a must......
Location: Not much in walking distance
Very nice hotel for someone like myself , overnight , then fly Bogota /NYC next morning. Not much there after 8:00 PM Perfect for a business man .