Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Carlos from Tampa Florida

Great Stay!

Posted Jul 7, 2016 on Hotels
great rooms and outstanding breakfast!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Jul 20, 2016 by Gerente General, Hotel Management
Dear Guest Thank you for taking the time to tell us about your experience at our Hotel .Thanks for your positive comments about the room, and breakfast service. We hope to have you visiting us again to our city and our hotel. Best regards, Olga Beatriz Cortes
4 out of 5
by A verified traveler

Bueno! Volveríamos

Posted Jun 15, 2016 on Hotels
Bien, amables y muy cómodo Quizá lo único a mejorar es que el WiFi no se caiga tanto y que el ruido del motor en la parte trasera del hotel sea corregido
Comment from Hotel Management
Jun 20, 2016 by Gerente General, Hotel Management
Respetado Huésped. En nombre de todo el Equipo del Hotel agradezco sus comentarios. Nos comprometen a continuar trabajando dia a dia en la búsqueda de superar las expectativas de nuestros clientes. Las otras opiniones las hemos recibido y en el momento ya han sido superadas. Esperamos su reserva en la próxima visita a esta ciudad y estamos seguros de que vivirá una experiencia mas placentera. Cordialmente, Olga Beatriz Cortes
5 out of 5
by A verified traveler

Estadia Estelar de la feria

Posted Jun 14, 2016 on Hotels
Hotel bom localizado para que for no Corferias, pessoal do hotel bem atencioso, bom serviço
Comment from Hotel Management
Jun 20, 2016 by Gerente General, Hotel Management
Dear Guest Thanks for your comments,about your last visit in our hotel ; for my group are very important this opinion allow to improve our service. We wait for you next visit to this city Cordially, Olga Beatriz Cortes
5 out of 5
by A verified traveler from kansas

Posted Apr 16, 2016
Hotel is close to many restaurants and safe place to walk and enjoy the weather. It is also close to streets that will take into business areas.
Comment from Hotel Management
Apr 19, 2016 by General Manager, Hotel Management
Dear Guest . Thank you for your positive comments regarding our service we work day to day for to make a difference during your stay . We appreciate your observations that allow us to optimize our services better . we wait you in on the next visit to this city. Cordially, Olga Beatriz Cortes
4 out of 5
by Les grands voyageurs

séjour professionnel

Posted Mar 26, 2016 on Ebookers
personnel agréable, serviable. proche parc d'exposition à pieds. Un peu loin du centre de Bogota.
3 out of 5
by Guilherme

Posted Mar 23, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Gerente General, Hotel Management
Respetado Señor Guilherme Es un gusto conocer sus opiniones, para el Hotel que represento y el equipo que me acompaña son oportunidades incalculables para fortalecer nuestro servicio. Esperamos verlo pronto o a su regreso a esta ciudad. Cordialmente, Olga Beatriz Cortes
3 out of 5
by Guilherme from Sao Paulo

Posted Mar 21, 2016 on Hotels
Hotel confortavel mas com aparencia de velho e
Comment from Hotel Management
Jun 4, 2016 by Gerente General, Hotel Management
Respetado Señor Guilherme Agradecemos y valoramos sus opiniones, para el Hotel que represento y el equipo que me acompaña son oportunidades incalculables para fortalecer nuestro servicio. Esperamos tenerlo con nosotros a su regreso a esta ciudad. Cordialmente, Olga Beatriz Cortes
4 out of 5
by A verified traveler

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Gerente General, Hotel Management
Respetado Huesped Agradecemos y valoramos el habernos permitido conocer su experiencia en su pasada estadia. Sus opiniones nos permiten fortalecer el servicio Estelar que nos caracteriza. Esperamos verlo pronto, cordialmente, Olga Beatriz Cortes
1 out of 5
by A verified traveler from San Antonio Texas

NEVER EVER AGAIN, WORST CUSTOMER SERVICE IN BOGOTA

Posted Mar 12, 2016 on Orbitz
Pros: The rooms were clean and well-kept, location close to nearby restaurants.
Cons: You need to train your staff with better customer service skills. I have never ever stayed in a place where I felt I wasn't wanted there.
Location: The hotel is located near local restaurants, shopping mall, airport and easy access to taxis.
I had the worst experience at this hotel it began in the parking lot just trying to get to the hotel to check in, the lady working the parking lot asked me what is my room number and I told her I'm just now checking in I don't have a room number, she made me wait 20 minutes just to find out if I had a reservation first, in the rain with my kids. Once I was able to get to the front desk the man checking us in, treated us like third class citizens. He kept mentioning everything that I have to pay for that was extra then he gave me attitude like I couldn't afford anything. Then he wanted phone numbers from all of us including my 6 year old, wth? I have made many trips to Bogota and many places in Colombia, and this by far is the worst place for customer service I have ever stayed in. The check in process took over an hour which is not easy when you have two children who are tired, hungry and trying to get out of the rain. I chose this hotel because it is from the Estelar chain, I have stayed with this hotel before in Barranquilla and the service was excellent. I'm not sure where these people receive their training for customer service but they could learn a thing or two from the hotel staff in Barranquilla. They treated me and my kids like we were peasants and couldn't afford anything at their hotel. What was strange is that they didn't see anything wrong with how they were treating us, I guess it's an everyday thing to treat people so poorly.
Comment from Hotel Management
Apr 1, 2016 by olgab.cortes@hotelesestelar.com, Hotel Management
Dear Guest We appreciate and value your comments regarding your stay last. These allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we send its recommendation to the areas responsible in order to take corrective measures that may be required. Please, accept you our appology for the bad experience. and Let us hope serve and will you experience ESTELAR service. Best Regards, Cordially, Olga Beatriz Cortes
5 out of 5
by A verified traveler from México

Muy buen hotel, cómodo y con excelente ubicación

Posted Feb 6, 2016
Pros: Ubicación, servicio, comodidad, muy buenas y modernas instalaciones
Cons: Velocidad del Internet
Location: Excelentemente ubicado a pocos minutos del Aeropuerto El Dorado y de diversos barrios y centros comerciales
Una grata sorpresa de excelencia en el servicio y las instalaciones de este hotel. La única observación que tengo es acerca de la velocidad del internet interno del hotel que en ocasiones llega a ser demasiado lento y así mismo en la habitación Jr. Suite del último piso durante el día la calienta el sol que da de lleno esa parte del edificio y no hay forma de enfriar la habitación al carecer de aire acondicionado, aún y con la ventana del balcón totalmente abierta.
Comment from Hotel Management
Feb 12, 2016 by gerencia general ESTELAR de la Feria , Hotel Management
Apreciado Sr. Eduardo Agradezco sus comentarios, veo que destaco nuestra ubicación, servicio e instalaciones lo que me llena de satisfacción. quiero contarle que revisamos la conectividad y actualmente nos encontramos realizando una actualización de equipos. el equipo del hotel esta listo para darle la bienvenida en su próxima visita a Colombia saludos cordiales