Great location, no hot water first 2 days
Posted Aug 26, 2015
The hotel is very well located, just a couple of blocks from Corferias.
Room: clean, very nice sheets, good firm bed. Unfortunately, there was a problem with the hot water my first 2 days, so I had to take my showers with cold water until it was repaired. This was a hotel-wide problem.
Front desk staff: friendly, helpful.
Restaurant: breakfast was included in my rate, and I found the food in the buffet warmers to be cold every day. I liked the fresh fruit, though it wasn't replenished. Service needs improvement, as the staff seemed bothered when I requested coffee, and they certainly didn't make me feel welcome. I had to search for someone and ask for help with everything related to the restaurant.
Comment from Hotel Management
Sep 7, 2015 by General Manager, Hotel Management
Thanks for your coments about your experience in last stay in our Hotel. Your opinions are very important because they allow to improve day by day in our service. In this oportunity, We are sorry for the problem with water thanks for your attention, I invite use our hotel in next travel and see you the changes
Olga Beatriz Cortes