Ratings based on 361 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, Hotel , Service is fast and kind. Best

Posted Jun 8, 2017
Great, Hotel , Service is fast and kind. One of the Best in City, Unicentro es safe zone, parks, bike and ruunning friendly, easy access to transport, Clean rooms, good service. Enjoy Restaurant , great food and buffet , bar , green zones Is one must you have to do in bogota.
5 out of 5
by A verified traveler

Everything under expectation

Posted Jun 4, 2017
Pros: location and confortable place
Cons: no comments
Location: easy to move around
Everything under expectation, good location and facilities
Comment from Hotel Management
Jun 16, 2017 by Juan Carlos Valencia, Hotel Management
Dear Guest First of all we wanted to thank you for the time you spent giving us your comments, Our staff takes great pride in making our guests feel welcome, and are always thrilled to get positive feedback! We look forward to welcoming you back to The Hotel ESTELAR La Fontana. Juan Carlos Valencia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great hotel, very big rooms more like apartments

Posted Apr 3, 2017
The hotel was great, staff was always there for what we need, the room was big, 2 bedrooms, kitchen, dining room and 3 bathrooms. I stayed at the hotel section and the apartment section of the hotel, I prefer the hotel section because is much secured, spacious and better.
Comment from Hotel Management
Apr 10, 2017 by Juan Carlos Valencia, Hotel Management
Dear Guest First of all we wanted to thank you for the time you spent giving us your comments, Our staff takes great pride in making our guests feel welcome, and are always thrilled to get positive feedback! We look forward to welcoming you back to The Hotel ESTELAR La Fontana. Best Regard Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana
5 out of 5
Recommended
for Everyone
by A verified traveler from beverly hills, ca

Nice hotel

Posted Mar 26, 2017
This did the second time staying st this wonderful hotel and it is never dissapointing! Great service, amazing rooms (was upgraded from a jr suite to a suite), excellent food. The place is steps away from a nice mall,
Comment from Hotel Management
Mar 27, 2017 by Juan Carlos Valencia, Hotel Management
Dear Guest Thank you very much for taking the time to share your opinion and comments about our Hotel. It was a pleasure to have you with us, and we hope to have the chance to welcome you back in a near future. Best Regards,
4 out of 5
by Richard

Great stay

Posted Mar 21, 2017 on Hotels
The hotel really stepped up to make things right for us and cared about making our stay just right. Well done!
Comment from Hotel Management
Mar 27, 2017 by Juan Carlos Valencia, Hotel Management
Dear Richard Thank you very much for taking the time to share your opinion and comments about our Hotel. It was a pleasure to have you with us, and we hope to have the chance to welcome you back in a near future. Best Regards, Juan Carlos Valencia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
The hotel was beautiful and the service was excellentirely. We go to Bogota quite often and always stay at the La Fontana Hotel.
Comment from Hotel Management
Mar 22, 2017 by sindyj.sanchez, Hotel Management
Dear guest, I want to thank you for the time taken to write your comments about your last stay at the Hotel La Fontana. They encourage us to continue exceeding the expectations you have on the quality of services we offer. We hope to be able to welcome you back again sometime soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
The hotel was good, good location, the restaurant service was slow and the food was just ok.
Comment from Hotel Management
Mar 22, 2017 by Juan Carlos Valencia, Hotel Management
Dear guest, I want to thank you for the time taken to write your comments about your last stay at the Hotel La Fontana. They encourage us to continue exceeding the expectations you have on the quality of services we offer. We hope to be able to welcome you back again sometime soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel; with a lot of things places aro

Posted Mar 1, 2017
All OK from the check in to the checkout. Breakfast can be better.
Comment from Hotel Management
Mar 1, 2017 by Juan Carlos, Hotel Management
Dear guest Thank you for your comments, we hope you come back son to this your home in Bogota.
5 out of 5
by Ed

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Apreciado huésped, Reciba un cordial saludo de parte de la Gerencia y del equipo de trabajo del Hotel, agradecemos su comentario, es maravilloso saber que cumplimos con sus expectativas, esperamos tener nuevamente el gusto de atenderlo en nuestro hotel durante su próximo viaje a Bogotá. Reciba un cordial saludo, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana
4 out of 5
by Glen N

Posted Feb 24, 2017 on Hotels
I purchased 3 flowers for Valentines Day and to my surprise I was sent 3x24 roses...Yes, you are reading correctly! I was sent 3 different vases that contained 24 roses. I assumed these flowers were a gift until I called to confirm and they told me they were ordered by me. I tried to get my money back or negotiate and the woman who owned to shop declined. I sought the help of hotel management but apparently the flower shop is a separate entity. I feel completely robbed and taken advantage of.