Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from g

Chris g

Posted Jul 23, 2016
Nice hotel Good service Good food friendly staff
Comment from Hotel Management
Jul 26, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Chris, It is a pleasure for us to know your comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota. Best Regards , Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana
4 out of 5
by A verified traveler

Posted Jul 19, 2016
nice and friendly staff. accurate. good atmosphere in the hotel and restaurant
Comment from Hotel Management
Jul 26, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Guest, Thank you for review our hotel, your coments motivate us to keep working hard in order to improve our products and services. Also It is very important for us and our staff, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope you return soon to our country and choose Estelar La Fontana again. Best regards Juan Carlos Valencia General Manager
5 out of 5
by A verified traveler

Excellent hotel & service

Posted May 7, 2016
Pros: Everything
Cons: I wouldn't go as far as saying that everything was perfect but I couldn't point anything wrong either. Things were as expected, or better.
Location: There are not a lot of restaurants around (walking distance), for that I would have preferred a better location. A big mall is right across the street
Our stay at La Fontana was excellent, the room (superior category) was very spacious, above average, and well appointed. The minibar was well stocked and replenished daily, as it should. I read some reviews complaining about a lack of coffee maker but my room was provided with one, I don't know if because of the category. This is not the top category either, just the next to basic, and there are other three categories above that one. Service is top notch. There's no request that goes unattended and the staff is always friendly and attentive. Breakfast, included in the rate, was excellent. My wife also tried the spa several times and was very pleased. I would definitely return to this hotel.
Comment from Hotel Management
May 17, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Guest, Thank you very much for leaving us your wonderful comment. I'm happy to hear your experience was so positive and the staff was very accommodating. We strive to provide excellent service and the team appreciates hearing that their efforts make a difference to our guests. I hope to have the pleasure of welcoming you back to hotel Estelar La fontana during your next visit. Sincerely, Juan Carlos Valencia General Manager
4 out of 5
by Neil

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Juan Carlos Valencia, Hotel Management
Apreciada Neil Gracias por elegir el Hotel Estelar La Fontana para su estadía. Esperamos darle la bienvenida de nuevo. Cordialmente; Juan Carlos Valencia Gerente General
2 out of 5
by A verified traveler from u Texas

Switched room 8 times

Posted Apr 26, 2016
VIP Expedia upgrade was not granted. I had inquired about a king size bed and ended up with a queen size bed. Arrived late at night and had to switch through 8 different rooms due to not cleaned, noisy beds and or with foul smells or with blocked window views due to outside remodeling. Front desk service was horrible during the night shift.Very rude and lacking customer service skills and zero professionalism. Instead of trying to diffuse and professionally handle the initial issues, he took the arrogant, rude and condescending attitude. After complaining through their corporate office in Colombia, the hotel manager and service manager did apologize for the inconvenience and poor handling of the initial issues of the first night. They offered to waive the room upgrade surcharge. I applaud this initiative and professionalism on their side. Food was great and restaurant staff was very friendly along with the bell captains. Hotel installations are very nice. Bed was very hard due to the ultra firm mattresses.
Comment from Hotel Management
May 3, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Good Morning Mr. Umana We want to thank you for your comments, they make us a better team and work for our guests with more lack of service every day. As we talked at the hotel during your stay we had already taken the concrete actions with the reception support at night and house keeping to prevent this situations. We hope we can have you with us again very soon, and have the oportunity to make you feel like home. Best regards Juan Carlos Valencia General Manager
5 out of 5
by Guillermo from bucaramanga

super hotel

Posted Apr 18, 2016 on Hotels
Super
Comment from Hotel Management
Jul 2, 2016 by Juan Carlos Valencia, Hotel Management
Apreciado Guillermo, Agradecemos el tiempo que se ha tomado para compartir su opinión acerca del Hotel Estelar La Fontana y sus servicios, nos alegra saber que la eficiencia y calidez de nuestro servicio contribuyen a que allá tenido una buena experiencia. Para nosotros será un placer tenerlo de regreso en nuestro hotel. Juan Carlos Valencia Gerente General
5 out of 5
by Edinson from Barranquilla

Posted Apr 11, 2016 on Hotels
Súper bien
Comment from Hotel Management
Jun 18, 2016 by Juan Carlos Valencia, Hotel Management
Apreciado Edison, Gracias por su opinión de nuestro hotel y sus amables comentarios. Estamos encantados de saber que haya disfrutado de su estancia con nosotros. Esperamos que nos visite de nuevo Cordialmente; Juan Carlos Valencia Gerente General
5 out of 5
by CAMILO A

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Juan Carlos Valencia, Hotel Management
Apreciada Camilo Gracias por elegir el Hotel Estelar La Fontana para su estadía. Esperamos darle la bienvenida de nuevo. Cordialmente; Juan Carlos Valencia Gerente General
5 out of 5
by Juan Carlos from Panama

Posted Mar 30, 2016 on Hotels
Very pleasant stay. Great breakfast and place!
Comment from Hotel Management
Jun 11, 2016 by Juan Carlos Valencia, Hotel Management
Dear Juan Carlos, Thank you for taking the time to share your feedback with us, and we are glad to hear that you enjoyed your stay and the hotel's location. We hope to welcome you back again soon. Sincerely, Juan Carlos Valencia General Manager
3 out of 5
by A verified traveler

Posted Mar 26, 2016 on Hotels
TV wasn't working. This is not a four star hotel.