Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Panama

Tradicional, excelente servicio y ubicación

Posted Nov 26, 2016
El Hotel cuenta con excelentes instalaciones, cuida de sus huespedes en cada servicio que presta. Está ubicado cerca a centros comerciales y buenos restaurantes. Cinco estrellas que se mantienen en el tiempo.
Comment from Hotel Management
Dec 2, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Apreciado Danny, Que alegría saber que nuestra atención y servicio hicieron la diferencia en su reciente viaje. Indudablemente eso motiva a nuestro personal y los alienta a seguir dando lo mejor de sí para cumplir nuestra meta de satisfacción total con nuestros huéspedes. Esperamos siga visitándonos. Recuerde que siempre será bienvenido en éste su hogar. Reciba un cordial saludo, Juan Carlos Valencia Gerente General Hotel ESTELAR La Fontana
5 out of 5
by A verified traveler from US

Very good hotel, wonderful location

Posted Nov 23, 2016
Pros: I was very happy with everything.
Cons: The elevators.
Location: Everything we needed was close by.
We have a wonderful time. Everyone was very helpful and kind. The food very good. Every time that I needed something it was attended promptly.
Comment from Hotel Management
Nov 30, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Julio Thank you very much for taking the time to share your opinion and comments about our Hotel. It was a pleasure to have you with us, and we hope to have the chance to welcome you back in a near future. Best Regards, Juan Carlos Valencia General Manager
5 out of 5
by A verified traveler from US

Nice hotel close to the business district.

Posted Nov 23, 2016
Pros: The building was very nice and it was set up for weddings and business events-had 6 weddings on Saturday. Would not have to leave premises for food.
Cons: Nothing of any substance. Seem to have it down.
Location: A large shopping mall is across the street along with a casino. I did not go to the casino but some of my friends did and said it was nice.
The service was awesome. we attended a wedding there and it was nice to stay at the same venue. The breakfast bar was delicious with many choices for breakfast. we were very pleased with the facilities and the service. No complaints.
Comment from Hotel Management
Nov 30, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Max Thank you very much for taking the time to share your opinion and comments about our Hotel. It was a pleasure to have you with us, and we hope to have the chance to welcome you back in a near future. Best Regards, Juan Carlos Valencia General Manager Hotel Estelar La Fontana
2 out of 5
by A verified traveler

This hotel will try to steal money from you!!!

Posted Sep 27, 2016
At checkout they will try to charge you for things you didn't use or take. Also they will charge you for "insurances" you already paid. Another thing very weird is that the workers enter your room without even knocking the door. They said it's a five starts hotel but believe me, it's not even a two and a half starts. I wouldn't recommend it. There are many much better in Bogota.
Comment from Hotel Management
Sep 29, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear guest, we express our gratitude, not only for choosing our hotel to stay, but also for having taken some of your valuable time to let us comment on your last stay in our hotel. we inform you as soon as we learned of the drawbacks, we review with each area responsible for verifying that the process was properly carrying and avoid inconvenience to our guests. We hope to have him back in our hotel, continue to exceed your expectations Regard Best, Juan Carlos Valencia General Manager Hotel Estelar La Fontana
5 out of 5
by raul

Posted Aug 10, 2016 on Hotels
Habitación cómoda y grande , cama con almohadas muuuuuy malas . ( gruesas y duras ). Personal muy atento
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Apreciado Raul Agradecemos mucho sus comentarios y lamentamos que su experiencia no haya sido la mejor, le pedimos nuestras mas sinceras disculpas. Personalmente revisaré los aspectos negativos que encontró en su habitación para corregirlos y tomar las medidas pertinentes. Para nosotros será un placer tenerla de regreso en nuestro hotel Cordialmente; Juan Carlos Valencia Gerente General
4 out of 5
by A verified traveler from Argentina

Lindo hotel

Posted Aug 1, 2016
Pros: Tiene instalaciones muy amplias
Cons: No creo
Location: Buena ubicación
No tuvimos tiempo para evaluarlo en detalle pero lo que vimos nos gusto mucho
Comment from Hotel Management
Aug 29, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Apreciado Marcelo, Reciba un cordial saludo de parte de la Gerencia, agradezco sus amables palabras sobre su reciente estadía en el Hotel Estelar La Fontana y nos alegra que haya disfrutado de su estadía, Para nosotros será un placer tenerlo de regreso en nuestro hotel.
5 out of 5
by A verified traveler

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Jul 27, 2016 by Juan Carlos Valencia, Hotel Management
Apreciado Huésped Muchas gracias por elegirnos, sus comentarios nos motivan a seguir trabajando para alcanzar nuestra meta de ser los mejores! Cordialmente Juan Carlos Valencia Gerente General
4 out of 5
by A verified traveler

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Jul 27, 2016 by Juan Carlos Valencia, Hotel Management
Apreciado Huésped Muchas gracias por elegirnos, sus comentarios nos motivan a seguir trabajando para alcanzar nuestra meta de ser los mejores! Cordialmente Juan Carlos Valencia Gerente General
4 out of 5
by A verified traveler from g

Chris g

Posted Jul 23, 2016
Nice hotel Good service Good food friendly staff
Comment from Hotel Management
Jul 26, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Chris, It is a pleasure for us to know your comments about your stay in our hotel, it is very gratifying to know that we met your expectations and that the performance of our staff is efficient, it also allows us to be better every day. We will wait for you during your next visit to Bogota. Best Regards , Juan Carlos Valencia General Manager Hotel ESTELAR La Fontana
4 out of 5
by A verified traveler

Posted Jul 19, 2016
nice and friendly staff. accurate. good atmosphere in the hotel and restaurant
Comment from Hotel Management
Jul 26, 2016 by Juan Carlos Valencia General Manager, Hotel Management
Dear Guest, Thank you for review our hotel, your coments motivate us to keep working hard in order to improve our products and services. Also It is very important for us and our staff, this allows us to evaluate our performance and also to know your satisfaction with the service. We hope you return soon to our country and choose Estelar La Fontana again. Best regards Juan Carlos Valencia General Manager