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Reviews of Hotel Estelar Suites Jones

3.5 out of 5
Hotel Estelar Suites Jones
Calle 61 No 5 39, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 454 reviews" "
Rating 8 - Good. 151 out of 454 reviews" "
Rating 6 - Okay. 39 out of 454 reviews" "
Rating 4 - Poor. 16 out of 454 reviews" "
Rating 2 - Terrible. 11 out of 454 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Odalia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and efficient
Stayed 3 nights in Apr 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very clean and friendly staff.
Stayed 5 nights in Jan 2024
Response from Sr. Enrique on Mar 7, 2024
Dear Enrique, thank you very much for your feedback, we hope to see you again. Sincerely, John Jairo Rojas, General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed and spacious rooms. Very nice breakfast and friendly staff
Stayed 3 nights in Feb 2024
Response from Dear Luis. on Feb 24, 2024
Dear Luis, We love to know that you enjoyed your stay and we hope to welcome you again.Sincerely, John Rojas, General Manager.

6/10 Okay

Alfonso

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything is old but the gym is horrible
Stayed 1 night in Feb 2024
Response from Dear Alfonso, on Feb 24, 2024
Dear Alfonso, thank you for taking the time to share your opinion, we are currently working on gradually modernizing our facilities in order to offer a better experience to our guests. Thanks for your visit.Sincerely, John Rojas, General Manager.

6/10 Okay

Robert

Stayed 3 nights in Jan 2024
Response from Estimado Robert on Jan 23, 2024
Gracias por tomarse el tiempo para compartir sus comentarios, apreciamos cada una de las observaciones como una oportunidad para revisar y mejorar los aspectos que usted nos indica para ofrecer un excelente servicio a todos nuestros huéspedes o visitantes.Cordialmente, John Rojas, Gerente General.

10/10 Excellent

AELITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel with kind staff.
Stayed 4 nights in Jan 2024
Response from Dear on Jan 23, 2024
we appreciate you taking the time to share your experiences with us. We are pleased to receive your positive comments and know that you felt at home.We hope to welcome you again soon.Best regards, John Rojas, General Manager.

8/10 Good

Hector

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Apreciado Héctor , on Jan 23, 2024
Muchísimas gracias por el tiempo dispensado a escribir sus comentarios acerca de su reciente estadía en nuestro hotel, estos son de extrema importancia para nosotros. Por favor acepte nuestras más sinceras disculpas por cada situación que menciona y no dude que las hemos compartido con nuestro personal porque su retroalimentación es una gran ayuda para hacer continuamente cambios y mejorar la experiencia del huésped Cordialmente, John Rojas, Gerente General.

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent
Stayed 1 night in Nov 2023
Response from Dear Gina on Nov 29, 2023
We appreciate your kind comments. We are very pleased to know that you enjoyed your stay with us.We hope to welcome you again soon.Best regards, John Rojas, General Manager.

10/10 Excellent

Roberto, Morganvile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amazing service, I would definitely stay here again.
Stayed 7 nights in Nov 2023
Response from Dear Robert on Nov 18, 2023
We appreciate the time you took to send us your kind comments, with which you share your experiences during your stay at the Estelar Suite Jones Hotel. We are pleased to know that the comfort of the rooms, the service provided by all collaborators and the facilities of our Hotel met your expectations.It will be a pleasure to have you back soon.Best regards, John Rojas, General Manager.

2/10 Terrible

shay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like you see in photos ! Property very old ! Really old ! Scary elevators. I changed room 2 times. Noisy and cranky. I asked manager for refund or free night he refused ! What a shame. Breakfast runs out fast and they don’t refill it. I really didn’t want to stay there. Dont lure for the price as you’ll pay for it.
Stayed 1 night in Nov 2023
Response from Dear Shay on Nov 18, 2023
I am sorry to know that we did not meet your service expectations, the relevant improvement actions will be implemented, I offer you a sincere apology for any inconvenience caused during your stay. We hope to have a new opportunity to welcome you and make up for what happened.Best regards, John Rojas, General Manager.

10/10 Excellent

Brandon Stiles

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Oct 2023
Response from Dear Brandon on Oct 29, 2023
I am glad to know that our service and attention were to your complete satisfaction, I appreciate the time you took to share your comment after your recent stays with us, we hope to have the pleasure of welcoming you again soon.Best regards, John Rojas, General Manager.

10/10 Excellent

Jason R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, highly recommended. My room was huge and the hotel has good amenities. Room service was great, too.
Stayed 2 nights in Oct 2023
Response from Dear Jason on Oct 28, 2023
We appreciate the time you took to send us your kind comments, with which you share your experiences during your stay at the Estelar Suite Jones Hotel. We are pleased to know that the comfort of the rooms, the service provided by all collaborators and the facilities of our Hotel met your expectations.It will be a pleasure to have you back soon.Best regards, John Rojas, General Manager.

6/10 Okay

Todd, Byron Center

Traveled with partner
Liked: Cleanliness
The hotel was convenient to Chapinero. The room was cleaned daily. There was no A/C unit in the room. When we initially arrived, the airport yellow taxi tried to charge a flat rate instead of using the metered rate. The person at the front desk was of no help. I paid the correct metered rate with extra 20 percent on top of that and left it there. Regarding the hotel breakfast, amazing inclusive breakfast options. Probably needs to be slightly more attentive to keeping things filled up until at least 15 minutes to the end of breakfast (juice, toast, and eggs). The maid did leave our room door open and I spoke with the front desk to just confirm with housekeeping that they make sure the door is closed after servicing the room. I'm not sure the hotel front desk took this seriously or if it was just a language barrier, but security did come up to the room to speak with us. Nothing was taken and just wanted to remind the housekeeping to make sure room doors are closed. We utilized the safe inside the rooms. The front desk person's English became much better after calling them again with security to help translate the concern. At check out, they had a different room number's room service check(s) posted to our room. The different room number was clearly posted on our bill. This was easily resolved with a statement on the bill and my signature beneath that. However, this shouldn't happen. Overall, I would consider selecting this hotel again when I return.
Stayed 8 nights in Oct 2023
Response from Dear Todd on Oct 28, 2023
Thank you for taking the time to share your comments, we appreciate each of the observations as an opportunity to review and improve the aspects that you indicate to us to offer excellent service to all our guests or visitors.Best regards, John Rojas, General Manager.

4/10 Poor

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quitaron un desayuno a un niño
No estuvo bien que se reservo para 2 adultos y dos infantes incluia desayuno... en recepcion negaron el desayuno a uno de los niños y ademas tuvimos que pagar mas dinero por un iva, que no decia cuando hicimos la reserva
Stayed 2 nights in Oct 2023
Response from Apreciado Walter on Oct 13, 2023
Apreciado Walter, agradezco el tiempo que tomó para dejarnos su comentario al respecto, Nuestro principal objetivo es lograr la satisfacción de nuestros huéspedes, por ello dentro de nuestras políticas de servicio, aunque los menores de 12 años se registren como lo indica la norma no realizamos el cobro de alojamiento, es por eso que el desayuno para ellos es adicional con un precio especial, por lo que agradecemos su comprensión al respecto. En cuanto al pago del IVA, esto es verificado cuando se realiza el Check In, ya que es el momento en que podemos detectar si aplica o no la exención de impuestos que normalmente aplica para extranjeros. Le ofrezco una sincera disculpa por cualquier molestia generada durante su permanencia en el hotel, esperamos tener una nueva oportunidad para darle la bienvenida y atenderle con la calidad y calidez que nos caracteriza. Cordialmente, John Rojas, Gerente General.

10/10 Excellent

Joey, Graysville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and staff at the hotel
Stayed 21 nights in Sep 2023
Response from Dear Joey on Oct 13, 2023
Dear Joey, thanks for taking the time to share your experience. We love to know that you enjoyed your stay and hope to welcome you again soon

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dear Frank on Nov 1, 2023
Gracias por tomar el tiempo para compartir su comentario con nosotros luego de su reciente estadía en el hotel, me alegra saber que nuestras instalaciones y servicio fueron de su total agrado, esperamos darle pronto la bienvenida nuevamente. Cordialmente, John Rojas, Gerente General.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Estimado frank on Dec 1, 2023
Agradecemos sus amables comentarios. Nos da mucho gusto saber que disfrutó de su estancia con nosotros.Esperamos darle pronto una nueva bienvenida.Cordialmente, John Rojas, Gerente General.

10/10 Excellent

John

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat staff
Stayed 7 nights in Aug 2023
Response from Dear John, on Sep 1, 2023
We love to know that you enjoyed your stay and we hope to welcome you again. Cordially, John Rojas, General Manager.

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
They only give you 2 towels and they were pretty worn out
Stayed 4 nights in Aug 2023
Response from Dear Jose Antonio. on Aug 27, 2023
Thanks for taking the time to share your experience. We hope to welcome you again. Sincerely, John Rojas, General Manager.

10/10 Excellent

Estefania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. They keep rooms nice and clean, breakfast was great.
Stayed 6 nights in Aug 2023
Response from Dear Estefania. on Aug 27, 2023
We love to know that you enjoyed your stay and we hope to welcome you again. Sincerely, John Rojas, General Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale
Stayed 1 night in Aug 2023
Response from Dear David. on Aug 27, 2023
We are glad to see that you enjoyed your stay. Thanks for your visit.Sincerely, John Rojas, General Manager.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location, no A/C
Very nice hotel in a good location near shopping and zone g for nice restaurants. Hotel does not have A/C, but it was cool the time of year we visited so was not a problem (windows vent).
Stayed 2 nights in Jul 2023
Response from Dear Douglas on Aug 3, 2023
Dear Douglas, We love to know that you enjoyed your stay and we hope to welcome you again.Sincerely, John Rojas, General Manager.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, which is near alot of bars, restaurants, coffee shops ect. Gay friendly area which was great. Would stay here again.
Stayed 7 nights in Jul 2023
Response from Carolina on Aug 2, 2023
Gracias por darnos la oportunidad de ofrecerle nuestros servicios, lo esperamos de regreso para que todo nuestro equipo lo haga sentir como en casa

8/10 Good

Brian, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and location.
Stayed 4 nights in Jul 2023
Response from Carolina on Jul 21, 2023
Buenos díasGracias por darnos la oportunidad de ofrecer nuestros servicios

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
I keep coming back to Estellar Hotels because they are always consistently exceptional. Even during the pandemic when manpower and resources were difficult, they were always on top of everything and if not able to take care of something, they were very communicative about when things would be happening. Especially at the Hotel Estellar Jones Suites in Bogota! The rooms are what I call "basic" luxury with comfortable, large and secure, exactly what I need for my travel. Good comfortable accomodations. The beds and pillows are always very comfortable and room & maid service is great. Even durng the pandemic the breakfast was always on-time and delicious. This last visit it was even better than I've ever remembered. I have stayed in Estellars in Cartegena, Medellin and Bogota and I look for them in my travels because of depenability, good pricing and a great staff.
Stayed 3 nights in Jun 2023
Response from Carolina on Jul 12, 2023
Buenas tardes Gracias por confiar en nosotros y darnos la oportunidad de brindarle nuestros servicios

10/10 Excellent

Christopher W, Franklin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay.
Stayed 9 nights in May 2023
Response from Dear Christopher, on Jun 1, 2023
We love to know that you enjoyed your stay and we hope to welcome you again.Sincerely, John Rojas General Manager

10/10 Excellent

Harold, Silver Spring

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel para viaje de trabajo en una zona muy céntrica.
Stayed 5 nights in Apr 2023
Response from Estimado Harold on May 6, 2023
Estimado Harold, es un gusto para mi el saber que la ubicación del hotel fue estratégica y adecuada a sus necesidades, esperamos darle nuevamente la bienvenida en su próximo viaje a la ciudad de Bogotá.Cordialmente, John RojasGerente General

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, in good location and the staff very nice and accommodating, good value for the money.
Stayed 2 nights in Apr 2023
Response from Dear Victor on May 6, 2023
Dear Victor, we love to know that you enjoyed your stay and we hope to welcome you again. Sincerely, John Rojas General Manager

6/10 Okay

Jaime, itagui

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rate say taxes and fees included, but not really . You will need pay taxes at check in
Stayed 1 night in Apr 2023
Response from Dear Jaime on May 6, 2023
Dear Jaime,We love to know that you enjoyed your stay and we hope to welcome you again. Thanks for your visit.Sincerely, John Rojas General Manager

8/10 Good

adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. A very comfortable room, excellent bed. Breakfasts quite good but i would like better choices of bread and something sweet to top it off would be nice. Nothing interesting in the immediate area.
Stayed 3 nights in Feb 2023

10/10 Excellent

Christopher, Franklin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 8 nights in Feb 2023

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ataff and hotel
Stayed 1 night in Feb 2023
Response from General Manager on Mar 5, 2023
Dear Joe, We received your opinion with pride and satisfaction.Come back soon.Regards,Vicky Sampedro F.General ManagerESTELAR La Fontana Hotel

10/10 Excellent

lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Hotel
Stayed 6 nights in Jan 2023
Response from General Manager on Mar 5, 2023
Mr. Lee, We received your opinion with pride and satisfaction.Come back soon.Regards,Vicky Sampedro F.General ManagerESTELAR La Fontana Hotel

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay, very central location, great staff.
Stayed 2 nights in Dec 2022
Response from General Manager on Dec 20, 2022
Dear guest, We received your opinion with pride and satisfaction.Come back soon.Regards,John Jairo Rojas L.General Manager ESTELAR Suites Jones Hotel

8/10 Good

Juana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, awesome food around.
Response from General Manager on Dec 20, 2022
Dear Juana, We received your opinion with pride and satisfaction.Come back soon.Regards,John Jairo Rojas L.General Manager Hotel ESTELAR Suites Jones

10/10 Excellent

Johnny, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and near a main bus route.
Stayed 5 nights in Nov 2022
Response from General Manager on Dec 26, 2022
Dear Johnny, We received your opinion with pride and satisfaction.Come back soon.Regards,John Jairo Rojas L.General ManagerESTELAR Suites Jones Hotel

10/10 Excellent

ilary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Gerente General on Oct 21, 2022
Estimada Ilary Aexandra,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo, John Jairo Rojas L.Gerente General Hotel ESTELAR Suites Jones

10/10 Excellent

Amarilys, San Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great variety for breakfast. Excellent selection for a late lunch and affordable prices. Thanks for making our stay a great one
Stayed 5 nights in Sep 2022
Response from General Manager on Oct 7, 2022
Dear guest, Thank you for share your experience with us.Come back soon.Regards, John Jairo Rojas General ManagerESTELAR Suites Jones Hotel

10/10 Excellent

Maria F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta perfectamente ubicado, el personal es muy atento. Dos cosas me parece deben mejorar, en mi caso pedí 2 cunas al momento de realizar la reserva las cuales al llegar no tenía disponibles lo cual debieron gestionar o informar con anterioridad. Segundo, llegamos a las 10am y pudimos adelantar papeleo del check in, nos fuimos y regresamos a las 5pm pero increíblemente ninguna de las 2 habitaciones estaban listas, tuvimos que esperar una hora para recibir
Stayed 4 nights in Sep 2022
Response from Gerente General on Oct 7, 2022
Estimado Señor Maria Fernanda, Gracias por compartir su experiencia con nosotros. Nos permitimos informar que conjuntamente con las áreas involucradas hemos revisado los procedimientos e implementado las medidas correctivas pertinentes que nos permiten garantizar el cumplimiento de nuestros estándares en servicio y por tanto sus expectativas. Esperamos nos brinde la oportunidad de tenerlo de regreso pronto.Cordial saludo, John Jairo Rojas L.Gerente General Hotel ESTELAR Suites Jones

6/10 Okay

Steve

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room itself is very spacious! We had flown in from Cartagena and were exhausted. We had a tour scheduled that day so we left our bags with the front desk (around 1:00pm). When we arrived back, we did our check-in. It was an extremely long process. I wish they had done this earlier in the day when there was no one waiting. I understand not being able to check into the room, but the other process could have been done. Overall it was ok!
Stayed 1 night in Sep 2022
Response from General Manager on Sep 27, 2022
Dear Steve, Thank you for share your experience with us.Come back soon.Regards, Joohn Rojas L.General ManagerESTELAR Suites Jones Hotel

10/10 Excellent

ARTURO

Stayed 1 night in Aug 2022

10/10 Excellent

VICTOR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location ... you can walk Caracas Ave to Old Town Square and or Centro Andino ... Great breakfasts and very will kept rooms.
Stayed 5 nights in Aug 2022

8/10 Good

Helyett, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Chris

Stayed 3 nights in Aug 2022

10/10 Excellent

Tri, houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I m very satisfied of my stay
Stayed 4 nights in Jul 2022
Response from General Manager on Aug 2, 2022
Dear guest, Thank you for share your experience with us. Come back soon. Regards, Maria Matilde Campo S. General manager ESTELAR La Fontana Hotel

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place. Quiet & clean , breakfast was great, staff were amazing only thing is they did not clean my room i made sure u out the tag on my door for them to clean it ... but other than that i recommend this hotel
Stayed 3 nights in Jun 2022
Response from General Manager on Aug 2, 2022
Mr. Medrano, Thank you for share your experience with us. Come back soon. Regards, Maria Matilde Campo S. General manager ESTELAR La Fontana Hotel

10/10 Excellent

Arlen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location and place, it’s near by quite a few restaurants. I would suggest to improve the buffet food since was very disgusting but regardless of that everything was awesome!
Stayed 3 nights in Jun 2022

10/10 Excellent

sabri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, staff were extremely professional and willing to help with a smile
Stayed 4 nights in Jun 2022

4/10 Poor

Gary

Liked: Cleanliness
Disliked: Amenities
1) There is no heating or air conditioning in the room 2) The Front desk did not have any tours or information on excursions
Stayed 5 nights in May 2022