Ratings based on 191 Verified Reviews

4.0 out of 5
83% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel , good area and central location

Posted Apr 22, 2017
Pros: the staff are friendly and the location
Location: it s close to a main street, easy access, taxy , parking
like it very much, every one was very friendly, and great breakfast
Comment from Hotel Management
May 2, 2017 by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Guest, Your value and comments are very important to us. These are very important to us ESTELAR Suites Jones Hotel, is located near to the main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Very upmarket apartments

Posted Mar 24, 2017
Very nice apartment, decent location. Staff were friendly and helpful, the apartment was clean and comfortable, breakfast was good and room service we ordered was great. Would recommend anyone to stay there.
Comment from Hotel Management
Mar 29, 2017 by Maria Eugenia Ocampo Rivera, Hotel Management
Dear Mr. Steve Your value and comments are very important to us. These are very important to us ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. The hotel has restaurant service and room service 24 hours, there are a lot of menu plates for different pleasures. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice Hotel in Chapinero

Posted Mar 1, 2017
Cons: The bed was incredibly firm. I personally had difficulty sleeping due to the hardness of the mattress.
The hotel is in a decent location in Chapinero. Security was very attentive. I did not take advantage of the included breakfast, but it looked nice. The room was clean and spacious. I found the mattress to be too firm and i had difficulty sleeping because of this. (This may not be an issue if you like hard mattresses.)
Comment from Hotel Management
Mar 31, 2017 by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Mr. Alfred Your value and comments are very important to us. These are opportunities for improvement for the provision of our services. ESTELAR Suites Jones Hotel has spacious and comfortable room. These have beds and mattresses with quality hotel standard. In the Hotel we are committed to providing quality service to make our guests feel at home. The Hotel is located near to Zone G, there you will find different restaurants. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
3 out of 5
by A verified traveler from LIV

Cons and pros

Posted Jan 21, 2017
Pros: Big rooms Restaurant is ok Rooms are very clean Good for business travel (ex. Iron, desks etc) Cons: Only 2 lifts in the hotel that are super slow. I had to wait 20 minutes because all the lifts were in use. Rooms have no A/C or heating i was freezing Water takes a while to heat up Hotel staff does not really understand English enough. A lot of misunderstanding. Laundry service is terrible. Wait is 48 hours minimum.
Comment from Hotel Management
Jan 31, 2017 by Maria Eugenia Ocampo Rivera, Hotel Management
Dear Mr Sander, Your value and comments are very important to us. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. In the hotel there are portable heaters, which can be requested at the hotel reception. The hotel has two elevators, which connect all floors of the hotel. The hotel has a laundry service, which has a delivery time of approximately 8 hours. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
5 out of 5
by A verified traveler

The Best!

Posted Nov 8, 2016 on Hotels
The hotel was simply fabulous from top to bottom. Breakfast buffet was a godsend -- everything you could ask for and more! Staff was the very courteous, friendly -- all of the above in making sure guests' needs and/or questions were met and answered!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your value and comments. These are very important to us. ESTELAR Suites Jones Hotel has spacious and comfortable room, to make your stay very nice. In the Hotel we are committed to providing quality service to make our guests feel at home. Breakfast is buffet and offers great variety for all our guests. Also we try to attend to all the concerns of our guests. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Ocampo Rivera General Manager
4 out of 5
by A verified traveler

Great Gay Location~~

Posted Sep 15, 2016 on Hotels
The property was well maintained, Its close to the gay district and mid way between dowtown and the hip area. I think the check in process took forever, despite, i was the only one checking in. I was a bit disappointed with the process. Over i had a good stay.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate and value your comments and recommendations; These are opportunities for improvement for the provision of our services. ESTELAR Suites Jones Hotel is located in Chapinero, near to main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with large rooms

Posted Jul 27, 2016 on Orbitz
We really liked this place, glad we didn't stay in the old town Candellaria section of Bogota...no air conditioning but don't need it in this area as higher altitude. We had dinner here once and it was excellent.
Comment from Hotel Management
by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Guest, For us it is very important to know your comments on your stay ESTELAR Suites Jones Hotel, is located near to the main roads of Bogota, especially the 7 avenue that allows connection of the center with the north of the city. The hotel has restaurant service and room service 24 hours, there are a lot of menu plates for different pleasures. The average temperature at Bogota city it doesn't requiered to implement air conditioning in the rooms, nevertheless the hotel has some portable devices, that in case to be required, at the Hotel reception we're gonna provide them to guests. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager
5 out of 5
by Ronny from USA

Lovely hotel

Posted Jul 5, 2016 on Hotels
The staff was very nice right from the moment I stepped out of the car. the breakfast was excellent and the hotel is pretty elegant.
Comment from Hotel Management
Jul 22, 2016 by Maria Eugenia Ocampo, Hotel Management
Dear Mr. Ronny, We appreciate your comments.These are very important to us. ESTELAR Suites Jones Hotel has spacious and comfortable rooms to make your stay pleasant, the hotel has a buffet breakfast and work on providing quality service in all environments , to make our guests feel at home. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager
5 out of 5
by Joe from Miami Beach USA

What a Jewel of a place for a great deal

Posted Jun 30, 2016 on Hotels
I think I got the best deal in town the rooms are like an apartment the breakfast buffet is great the staff is friendly and amicable makes you feel at home I just had a bit of a problem with Wi-Fi the two times I've been there I hope they fix the problem soon
Comment from Hotel Management
Jul 22, 2016 by Maria Eugenia Ocampo, Hotel Management
Dear Mr. Joe, We appreciate and value your comments and recommendations; These are opportunities for improvement for the provision of our services. The hotel has spacious and comfortable rooms to make your stay pleasant , the hotel has a buffet breakfast and work on providing quality service in all environments , to make our guests feel at home. ESTELAR Suites Jones Hotel has internet service Wi - Fi in rooms and all environments. If you need assistance access is supported from the reception, if configuration of the device has a lock , our staff provides the face support systems to solve it. We hope to continue providing you, our services on your next visit to Bogota for business or leisure travel. Cordially, Maria Eugenia Rivera Ocampo General Manager
4 out of 5
by Leonardo

Posted Jun 1, 2016 on Hotels
Comment from Hotel Management
Jun 8, 2016 by Maria Eugenia Ocampo, Hotel Management
Estimado Señor Leonardo, Agradecemos la calificación sobre nuestros servicios. Para nosotros es muy importante saber que su estadía fue agradable. Esperamos tener el gusto de atenderlo nuevamente, en el Hotel ESTELAR Suites Jones cuando sus viajes de negocios o descanso así lo requieran. Cordialmente, Maria Eugenia Ocampo Rivera Gerente General