Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Alvaro

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Apr 26, 2016 by Maria Eugenia Ocampo, Hotel Management
Estimado Señor Alvaro, Agradecemos el tiempo que tomo para calificar nuestros servicios. Son muy importantes para nosotros es un gusto saber que su estadía fue agradable. Esperamos tener el gusto de atenderlo nuevamente, para continuar brindando el servicio de calidad que caracteriza el hotel ESTELAR Suites Jones Cordialmente, Maria Eugenia Ocampo Rivera Gerente General
5 out of 5
by Yazmir from Barcelona

Todo es bello si se mira con buenas perspectivas.

Posted Apr 15, 2016 on Hotels
satisfactoriamente me gustó la amabilidad, colaboración y eficiencia del personal. no tuve tiempo de disfrutar del gimnasio y conocer los otros servicios. la comida del hotel me encanto. Mil gracias.
Comment from Hotel Management
Apr 26, 2016 by Maria Eugenia Ocampo, Hotel Management
Apreciada Señora Yazmir, Para el Hotel Estelar Suites Jones es muy importante su calificación y comentarios. Nos agradada que podamos cumplir con sus expectativas, trabajamos continuamente en prestar un servicio de alta Calidad. Esperamos nos siga brindando la oportunidad de atenderle en la ciudad de Bogotá. Atentamente, María Eugenia Ocampo Rivera Gerente General
2 out of 5
by A verified traveler

good but disoriented

Posted Apr 14, 2016 on CheapTickets
Great suite. Staff was pretty disoriented since I arrived. They couldn't find my reservation or the bag carrier. Then I had visit but they could not process it correctly. during checkout they tried to charge me full overnight stay for a visit that left within the hour, and they were contentiously unyielding. But they gave up, which was the right thing to do. Need to make sure they straighten up their staff. moreover, no internet for the first five hours after my checkin.
4 out of 5
by Rafael from Fusagasuga

Posted Apr 6, 2016 on Hotels
Muy bien.
Comment from Hotel Management
Apr 26, 2016 by Maria Eugenia Ocampo, Hotel Management
Apreciado Señor Rafael, Agradecemos la calificación que ha compartido con nosotros sobre su estadía en el Hotel ESTELAR Suites Jones. Esperamos nos siga brindando la oportunidad de atenderle en la ciudad de Bogotá Cordialmente, Maria Eugenia Ocampo Gerente General
5 out of 5
by Nahuel from Buenos Aires

Todo de 10

Posted Apr 2, 2016 on Hotels
Muy agradable el personal del lugar y excelente servicio.
Comment from Hotel Management
Apr 26, 2016 by Maria Eugenia Ocampo, Hotel Management
Apreciado Huésped, Para el Hotel Estelar Suites Jones es muy importante su calificación y comentarios sobre su estadía. Trabajamos continuamente para prestar un servicio de alta Calidad. Esperamos nos siga brindando la oportunidad de atenderle en la ciudad de Bogotá. Atentamente, María Eugenia Ocampo Rivera Gerente General
3 out of 5
by RAFAEL from Copiapó-Chile

observaciones menores

Posted Mar 22, 2016 on Hotels
Hubo un inconveniente al inicio del checking, no reconociendo ni estando habilitada la reserva de Hoteles.com, debiendo esperar como veinte minutos que se cercioraran
Comment from Hotel Management
Apr 1, 2016 by Maria Eugenia Ocampo, Hotel Management
Estimado Señor Rafael, Para nosotros es muy importante conocer su comentarios y calificación sobre su estadía en el Hotel ESTELAR Suites Jones, Respecto a la situación presentada, verificaremos lo sucedido conjuntamente con nuestro proveedor y tomaremos las acciones correspondientes; nuestro compromiso es siempre entregar un servicio de alta calidad. Esperamos poder tenerlo de nuevo en sus próximas estadías Cordial Saludo, Maria Eugenia Ocampo Rivera Gerente General
5 out of 5
by CARLOS HUMBER

Posted Feb 16, 2016 on Hotels
de martavilla
Comment from Hotel Management
Mar 2, 2016 by Maria Eugenia Ocampo, Hotel Management
Estimado Señor Carlos, Agradecemos los comentarios y calificación sobre su estadía en el Hotel ESTELAR Suites Jones, Esperamos poder tenerlo de nuevo en sus próximas estadías, Cordialmente, Maria Eugenia Ocampo Gerente General
5 out of 5
by A verified traveler from CARACAS

NICE HOTEL

Posted Feb 10, 2016
Pros: THA ARQUITECTURRE
Cons: THE FOOD PLEASE
EXCELLENT HOTEL NEAR TO PRINCIPAL WAY 7MA. NERA TO CAFES
Comment from Hotel Management
Feb 15, 2016 by Maria Eugenia Ocampo - General Manager, Hotel Management
Dear Mr. Gustavo, For us is very important to know your qualification and comments on their stay at the Hotel ESTELAR Suites Jones. Regarding the location of the Hotel Estelar Suites, this is very near to a main avenues including 7th Avenue that connecting the center with the north of the city. We hope to have you back in our hotel on your future stays. Cordially, Maria Eugenia Ocampo General Manager
5 out of 5
by A verified traveler from CARACAS

NICE HOTEL NEAR TO THE PRINCIPAL WAY

Posted Feb 10, 2016
Pros: THA ARQUITECTURE AND ACCOMODATIONS
Cons: THE FOOD BREAKFAST
Location: FANTASTIC.
WAS FANTASTIC, BECAUSE ALL THAT I NEEDED WAS NEAR, COMERCIALS AND SHOP
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 6, 2016 on Hotels