The Good...The Bad...and...The Ugly
Posted Nov 1, 2016
Facilities in good condition. Room reasonbly comfortable. Services very uneven to extremely poor. If you stay here, order room service, because the dining room staff is poorly equipped to handle even a dinner night with only two tables seated. Room service may be a bit more, but it is consistent and quick. The dining room is inconsistent, slow and unprofessional. On the two table night, I received the wrong dish. The reason given: "We got our orders mixed up." Two tables...orders mixed up. How much attention to detail can we be discussing? Then there is the room cleaning staff. They knock once lightly on the door and let themselves in...no phone call to see iif room service is required. No loud knocking...just tap and enter. Very unprofessional. Going out for a night on the town. Forget about it...at least if you are counting on hotel taxi staff to take you anywhere. The drivers appear to work on a whim, with no consistent comitment to the hotel. Most nights..beyond 7:00 PM, you are on your own. Have the front desk call a random yellow taxi. Perhaps most aggrevating...I understand hotel security, but this felt more like a prison than a hotel. My girlfriend was grilled evry night when she walked into the place. Then I was charged a nightly rate for her stay, even though I specifically asked at reservation, if any additional charges accrued for a local area guest stay. The best for last...they try to hit you up for some unexplicable "insurance" charge as you leave the hotel.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
We appreciate your comments about your experience in our hotel, it helps us to improve the quality of our service.
I would like to apologize on behalf of the hotel and our team for problems during your stay.
Ana Ofelia González Ayala