Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Could not sleep well

Posted Jul 26, 2016
Rooms are very hot. Slow response to requirements.
Comment from Hotel Management
Jul 26, 2016 by General Manager, Hotel Management
Dear guest: I want to comment that we have portable air conditioning for request of our guests and we place it in the rooms. thanks to its suggestions that help us to improve our service, we have reviewed procedures and services of your comments. Ana Ofelia González A.
4 out of 5
by A verified traveler

Posted Jul 6, 2016
Very nice hotel at a good location. Rooms are large and very comfortable. Tasty breakfast buffet.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Dear guest; Thanks for taking the time to review our property and for the outstanding grade our rooms and breakfast. Sincerely, Ana Ofelia González A.
5 out of 5
by A verified traveler from san diego

Very nice hotel excellent location and service

Posted Apr 9, 2016
Great experience. Lovely hotel the best service. The rooms are comfortable and the general service is great. The food is descent and they are willing to provide a great support. The checkin was easy and the person during check in was amazing.
Comment from Hotel Management
Apr 20, 2016 by Ana Ofelia González A., Hotel Management
Dear Maria; On behalf of my entire team I would like to thank you very much for your time and comments regarding our excellent customer service received during your stay at our hotel. It is a pleasure for us to receive your excellent feedback. I truly hope to welcome you soon in our hotel.
5 out of 5
by A verified traveler from Minneapolis

Nice hotel, excellent location, outstanding people

Posted Mar 30, 2016
Pros: The quality of the people, extremely attentive and helpful.
Cons: Since rooms are a bit dark, the living rooms could use more light, more comfortable sofas and some wall decoration to make the rooms look better.
Location: See comments above.
Nice hotel, located in an upscale part of the city, very clean and very safe area, walking distance to most of the important business, restaurants and entertainment. Big suites with a good bathroom, a bit small bedroom but a very large living room, TV is only located in the bedroom. The rooms do not receive adequate amount of sun light so they tend to be dark during the day, I suppose that if you get a room on the top floors and looking out to the street you might get a nicely illuminated room. Hotel has been remodeled and is very clean and in good condition. Beds are very clean. The quality of breakfast and dinner is excellent. People are extremely helpful, outstanding service by any means. I will have no hesitation to return to the hotel.
Comment from Hotel Management
Mar 30, 2016 by Ana Ofelia González A., Hotel Management
Dear Mario Thank for your Excellent comments. We will look forward to hearing from you.
4 out of 5
by Tatiana from Fairfax,VA

Good for business

Posted Mar 20, 2016 on Hotels
Good size room with good service. Only downside is that there was no A/C or fan available
Comment from Hotel Management
Jun 4, 2016 by Ana Ofelia Gonzalez, Hotel Management
Dear Guest; We appreciate your comments about our service as this allows us to improve the quality of it. Concerning the air for a stay next service can offer portable air conditioner in your room. It is always a pleasure to serve you and hope to have you with us again. Ana Ofelia González A.
2 out of 5
by A verified traveler

Posted Mar 6, 2016
We have to wait the room until 3:30pm and we don't percibe any intension to help us
Comment from Hotel Management
Mar 22, 2016 by General Manager, Hotel Management
Dear Guest; We appreciate your comments about your experience in our hotel. We sincerely hope you may accept our apologies for any inconvenience you could have had, and give us another opportunity to show you our best service. We will look forward to hearing from you Ana Ofelia González A.
3 out of 5
by Benjamin

This traveler left a rating score only Posted Feb 23, 2016 on Hotels
5 out of 5
by A verified traveler

It is a very nice Hotel for business purpose

Posted Jan 31, 2016
Pros: Restaurant and location
Grat location, excellent restaurant, friendly staff
Comment from Hotel Management
Jan 31, 2016 by General Manager, Hotel Management
Respected Guest We appreciate your comments about your service experience in our hotel, it encourage us to fulfill the expectations of our customers. Kind Regards Ana Ofelia González Ayala
5 out of 5
by A verified traveler from san diego

Great hotel

Posted Jan 21, 2016
Great hotel and service we loved everything about it
Comment from Hotel Management
Jan 22, 2016 by General Manager, Hotel Management
I appreciate your good feed back, our goal is to be excellent in service delivery, we work every day towards continuous improvement. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Organization.
4 out of 5
by Michael from Madison, Wisconsin

Very nice hotel

Posted Dec 31, 2015 on Hotels
The hotel and restaurant staff were exceptionally helpful and friendly to us non-Spanish speakers.
Comment from Hotel Management
Mar 12, 2016 by Ana Ofelia Gonzalez, Hotel Management
Dear Guest; Thank you for taking the time to tell us about your experience at the hotel. It is a great pleasure to read positive comments about the staff. We hope to have you visiting us again in the near future, and assist you with the quality and warmth of service that identifies Hoteles ESTELAR.