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Reviews of Hotel Parque 97 Suites

4 out of 5
Hotel Parque 97 Suites
Calle 97 No 19 - 15, Bogotá, Distrito Capital

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 729 reviews" "
Rating 8 - Good. 247 out of 729 reviews" "
Rating 6 - Okay. 64 out of 729 reviews" "
Rating 4 - Poor. 17 out of 729 reviews" "
Rating 2 - Terrible. 14 out of 729 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV was very uncomfortable for us. an the refrigerator .
Stayed 19 nights in Mar 2024
Response from E-Commerce Hotel Parque 97 Suites on Mar 26, 2024
Dear guest. Thank you very much for answering this short survey. We are surprised to hear that you had problems with the television and the refrigerator, since the hotel is in the remodeling stage and these appliances were just replaced with new ones in all the rooms. We hope you will give us the opportunity to serve you again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from E-Commerce Hotel Parque 97 Suites on Mar 26, 2024
Estimado Señor Jonathan. Muchas gracias por contestar esta breve encuesta. Para nosotros es muy importante conocer las experiencias de nuestros clientes. Esperamos tener el agrado de atenderlo en su próxima visita a la ciudad de Bogotá.

4/10 Poor

Michelle

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Property is well located but it is too old with no nice amenities. Also food is no good.
Stayed 2 nights in Feb 2024
Response from E-Commerce Hotel Parque 97 Suites on Feb 27, 2024
Dear guest:Thanks for your comments. We are glad to hear that our privileged location turned out to be a favorable point during your stay with us. On the other hand, I tell you that very soon we will be in the process of remodeling our facilities. Therefore, we hope to see you very soon!

8/10 Good

Alberto, WINDERMERE

Business traveler
Liked: Cleanliness, staff & service
Very good
Stayed 4 nights in Feb 2024
Response from E-Commerce Hotel Parque 97 Suites on Feb 14, 2024
Dear guest. Thank you very much for sharing your experience at Hotel Parque 97 Suites. Remember that our doors are always open to receive you.

10/10 Excellent

Magrieta F

Traveled with family
Liked: Cleanliness, staff & service
Recomendado. Una zona tranquila y seguro.
Stayed 3 nights in Jan 2024
Response from E-Commerce Hotel Parque 97 Suites on Feb 5, 2024
Estimada Señora Magrieta. Muchas gracias por elegirnos como su lugar de descanso en la ciudad de Bogotà. Nos alegra saber que cumplimos con sus expectativas. La esperamos muy pronto!.

8/10 Good

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean. Generous sized room. Safe area.
Stayed 4 nights in Jan 2024
Response from E-Commerce Hotel Parque 97 Suites on Jan 24, 2024
Dear Mrs. Debra. Thank you very much for allowing us to know your opinion about our facilities and services. We are happy to hear that you received impeccable attention from the hotel staff and that our strategic location turned out to be a positive point during your stay. Thank you very much for choosing us and we hope to have the pleasure of serving you on your next visit to the city of Bogotá.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, breakfast was excellent.
Stayed 3 nights in Dec 2023
Response from E-Commerce Hotel Parque 97 Suites on Jan 24, 2024
Dear Mr. Luis. Thank you very much for allowing us to know your opinion about our facilities and services. We are glad to hear that you received impeccable attention from the hotel staff, and that you enjoyed our varied and exquisite breakfast. Thank you very much for choosing us and we hope to have the pleasure of serving you on your next visit to the city of Bogotá.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from E-Commerce Hotel Parque 97 Suites on Jan 24, 2024
Estimado Señor Kevin. Gracias por elegirnos como su lugar de descanso en la ciudad de Bogotá. Nos alegra saber que cumplimos con todas sus expectativas ya que nos otorgó la máxima puntuación en esta encuesta. Esperamos tener el agrado de atenderlo nuevamente.

6/10 Okay

guoyuan

Traveled with group
Liked: Cleanliness, staff & service
Nothing
Stayed 4 nights in Nov 2023
Response from E-Commerce Hotel Parque 97 Suites on Nov 16, 2023
Dear guest. Thank you very much for allowing us to know your opinion about our facilities and services. We hope to have the pleasure of serving you on your next visit to Bogotá city.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service .
The place is clean , well located and the staff is friendly and always ready if you need something.
Stayed 4 nights in Oct 2023
Response from E-Commerce Hotel Parque 97 Suites on Nov 1, 2023
Dear Mr. Carlos: Thank you for choosing us as your hotel in Bogotá. We are happy to know that we met all your expectations since you gave us the highest score in this survey. We hope to have the pleasure of serving you again.

8/10 Good

Shalimar

Stayed 11 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Oct 27, 2023
Dear guest. Thank you very much for choosing us and for allowing us to know your opinion about our facilities and services. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to serve you again on your next visit to Bogotá.

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Sep 25, 2023
Estimada Señora Teresa. Gracias por contestar esta breve encuesta. Para nosotros es muy importante conocer las experiencias de nuestros clientes. Nos alegra saber que su estadía con nosotros fue satisfactoria ya que nos otorgó la máxima puntuación.Esperamos tener el agrado de atenderla muy pronto.

10/10 Excellent

martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good 😊
Stayed 6 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Oct 4, 2023
Dear Mrs. Martha. Thank you for answering this short survey. For us it is very important to know the experiences of our clients. We are happy to know that we met all your expectations since you gave us the highest score. Remember that Hotel Parque 97 Suites will always be waiting for your arrival to serve you as you deserve.

6/10 Okay

DAYRO, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good breakfast & convenient location. However, they really need to upgrade their Wi-Fi systems.
Stayed 4 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Sep 22, 2023
Dear Mr. Daryo. Thank you very much for choosing us as your place of rest in the Bogotá city. We are glad to hear that you were able to enjoy our varied and exquisite breakfast buffet and that our location was a positive point during your stay. On the other hand, your observations will be taken into account within our continuous improvement process. We hope that you will give us the opportunity to serve you on your next visit to the Bogota city.

10/10 Excellent

SUSSAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Sep 22, 2023
Estimada Huésped. Gracias por elegirnos como su lugar de descanso en la ciudad de Bogotá. Nos alegra saber que cumplimos con todas sus expectativas ya que nos otorgó la máxima puntuación en esta encuesta. Esperamos tener el agrado de atenderla nuevamente.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent staff, we stayed in a terrace suite which was beautiful with wonderful views. I would definitely recommend this hotel.
Stayed 6 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Sep 11, 2023
Dear Mr. Andrew, Thank you very much for choosing us as your place of rest in the Bogotá City. We are glad to hear that your stay with us was to your complete satisfaction. We hope you visit us on your next trip to the capital.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Clean, but basic hotel
The hotel's best assets are it's staff who are polite, attentive and professional throughout. However the building itself is drab and basic. The room I was in had a large comfy bed, a table and two chairs, a TV and a desk, that's it (plus an empty fridge). No kettle, no bottled water, no tea/coffee facilities, no iron etc. The bathroom was plain and lacked toiletries (gel in a dispenser) Daily room service was decent however (again, staff are great). Communal areas similarly sparse. Breakfast wasn't bad, not a choice, but fairly basic, again, excellent service from staff. Overall, not bad, just not good either. The owners need to brighten the place up and equip the rooms out a little more. (Rooms without tea/coffee facilities belong in the 1970s!)
Stayed 4 nights in Sep 2023
Response from E-Commerce Hotel Parque 97 Suites on Sep 11, 2023
Dear Mr. Jaime. Thank you for answering this short survey. For us it is very important to know the experiences of our clients. We are happy to know that you received excellent attention from our staff. Regarding our facilities, I inform you that very favorable changes will soon be made so that our clients continue to enjoy the best accommodation service in Bogotá city. Thank you for choosing us and we hope to have the pleasure of serving you again.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here was incredible! Despite the language gap, they really worked hard to do what they could. The ones that did speak English, were very helpful as well. I had a small issue unrelated to my stay, and the desk people made it their own problem, and did not give up until resolved. The main waiter in the restaurant was fantastic as well. Rooms BIG and very nice. From the minute i first walked in, until I left, absolutey no complaints. Nothing more I could have asked for except maybe an Ice Machine
Stayed 8 nights in Aug 2023
Response from E-Commerce Hotel Parque 97 Suites on Aug 28, 2023
Dear Mr Jim. Thank you very much for choosing us as your resting place in the city of Bogotá. We are glad to hear that your stay with us was pleasant. We hope to be able to count on you on your next visit to the capital.

10/10 Excellent

Madolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy acogedor, lindo y limpio, el personal es muy amable y siempre estan dispuesto ayudarte. excelente ubication. En la comida si veo cobran muchos servicios en repetidas ocaciones en la factura.
Stayed 5 nights in Aug 2023
Response from E-Commerce Hotel Parque 97 Suites on Aug 18, 2023
Estimado Huésped. Gracias por contestar esta breve encuesta. Para nosotros es muy importante conocer las experiencias de nuestros clientes. Nos alegra saber que recibió una excelente atención durante su estadía y que pudo disfrutar de nuestras amplias y cómodas habitaciones. Asimismo, que nuestra estrategica ubicación resulto siendo un punto favorable durante su estancia. Referente a sus observaciones sobre la comida, estas serán evaluadas por el departamento encargado para averiguar lo sucedido. Esperamos tener el agrado de atenderle en un futuro próximo.

6/10 Okay

Salvador

Business traveler
Liked: Cleanliness, staff & service
The hotel has no heating and it's cold at night, and the WiFi connection is weak and unstable.
Stayed 4 nights in Jul 2023
Response from E-Commerce Hotel Parque 97 Suites on Jul 17, 2023
Dear guest. Thank you for answering this short survey. For us it is very important to know the experiences of our clients. We regret the inconvenience presented during your stay with us. I inform you that we do have heaters for the rooms. You only had to call reception to have it installed. Likewise, the Internet service, as anywhere in the world, has moments of instability. Thank you for choosing us and we hope you give us another opportunity to serve you.

10/10 Excellent

Paola

Stayed 2 nights in Jun 2023
Response from E-Commerce Hotel Parque 97 Suites on Jul 12, 2023
Estimada Señora Paola. Muchas gracias por elegirnos como su lugar de descanso en la ciudad de Bogotá. Nos alegra escuchar que su estadía con nosotros fué de su total agrado. Esperamos poder contar con usted en su próxima visita a la capital.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very quiet and easy to get around. The staff is very responsible and take care of you for any needs you have.
Stayed 1 night in Jun 2023
Response from E-Commerce Hotel Parque 97 Suites on Jun 13, 2023
Dear Mr Jose. Thank you very much for choosing us as your resting place in Bogotá. We are glad to hear that your stay with us was to your liking. We hope to be able to count on you on your next visit to the capital.

4/10 Poor

Alexandra

Disliked: Cleanliness, amenities, property conditions & facilities
Bug bed, noisy outside with traffic, Mold in the bathrooms. My bed was.moving as cars were passing beside the hotel. Sorry but the picture used in the advertisement doesn't match with reality. Not good experience for me
Stayed 4 nights in May 2023
Response from E-Commerce Hotel Parque 97 Suites on May 17, 2023
Dear Mrs. Alexandra. Thank you for answering this short survey. For us it is very important to know the experiences of our customers. We apologize for the inconvenience you experienced during your stay with us. Your case was exposed to Management who will carry out the pertinent investigation and take the most appropriate measures, if necessary. Thank you for choosing us and we hope you give us another opportunity to serve you.

8/10 Good

Abel

Stayed 4 nights in Mar 2023
Response from E-Commerce Hotel Parque 97 Suites on May 2, 2023
Estimado Señor Abel. Muchas gracias por elegirnos como su lugar de descanso en la ciudad de Bogotá. Nos alegra escuchar que su estadía con nosotros fue de su agrado. Esperamos tener el agrado de atenderlo en su próxima visita a la ciudad de Bogotá.

10/10 Excellent

Heidi

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I loved the food in the restaurant and the friendly staff . They have room service and safes in the rooms . It was cold but they provide a heavy blanket that works well .
Stayed 4 nights in Mar 2023
Response from E-Commerce Hotel Parque 97 Suites on Mar 30, 2023
Dear guest. Thank you for answering this survey. For us it is very important to know the experiences of our customers. We are glad to know that you received excellent care during your stay and that you were able to enjoy our spacious and comfortable rooms. In addition, that you will like our varied and exquisite buffet breakfast that is served daily. Thank you very much for choosing us and we hope to have the pleasure of serving you on your next visit to Bogotá.

8/10 Good

Sebastian

Stayed 1 night in Mar 2023
Response from E-Commerce Hotel Parque 97 Suites on Apr 18, 2023
Estimado Señor Sebastian. Gracias por contestar esta breve encuesta. Para nosotros es muy importante conocer las experiencias de nuestros clientes. Recuerde que Hotel Parque 97 Suites siempre estará pendiente de su llegada para atenderlo como se merece.

8/10 Good

CARLOS

Traveled with family
Liked: Property conditions & facilities, room comfort
Good hotel for a quick business trip
Stayed 2 nights in Mar 2023
Response from E-Commerce Hotel Parque 97 Suites on Mar 21, 2023
Dear Mr. Carlos. Thank you very much for choosing us as your hotel in Bogotá. We are glad to hear that your stay with us was wonderful. We look forward to serving you on your next visit to the capital.

10/10 Excellent

Camilo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from E-Commerce Hotel Parque 97 Suites on Feb 27, 2023
Estimado Señor Camilo. Muchas gracias por permitirnos conocer su opinión sobre nuestras instalaciones y servicios. Esperamos tener el agrado de atenderlo en su próxima visita a la ciudad de Bogotá.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and quiet with good location. Excellent breakfast included. Professional staff. I felt confortable.
Stayed 2 nights in Feb 2023
Response from E-Commerce Hotel Parque 97 Suites on Feb 27, 2023
Dear Mrs. Sandra. Thank you very much for letting us know your opinion about our facilities and services. We are glad to hear that you received impeccable attention from the hotel staff and that our privileged location turned out to be a positive point during your stay. In the same way, that you enjoyed our varied and exquisite breakfast buffet Thank you very much for choosing us, and we hope to have the pleasure of serving you on your next visit to the city of Bogotá.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff
The staff are friendly, helpful, accommodating. I do T think the hotel was full so the bar and restaurant often felt empty…BUT…the food was good, fair price. Breakfast was cold food only - fruits, yoghurt, cereal…no hot eggs for instance but was adequate. I would stay again.
Stayed 3 nights in Feb 2023
Response from E-Commerce Hotel Parque 97 Suites on Feb 27, 2023
Dear guest; Thank you for answering this short survey. We are glad to hear that you enjoyed the attention from our staff during your stay. We appreciate your suggestions regarding breakfast, which will be taken into account in our continuous improvement process. Thank you very much for choosing us and we hope to have the pleasure of serving you on your next visit to the city of Bogotá.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms with limited outlets/facilities
The rooms were spacious and check in was swift. However, I’m taking time to write and being a Gold member I should write even more, because when the website presents inaccurate information, this needs to be addressed. There are just too many hotel options out there to allow and permit the display of inaccurate info. There is no on site gym! Why list that which does not exist. And as a marathon runner, I like to get my 10,000 steps in. 2) the beverage for VIP gold was a 500ml bottle of water, that’s one 500ml for two adults; newborn babies probably drink more. 3) on check out I was hassled for an expense that I did not incur. Of course, I promptly exchanged words and directed him to review the excellent video surveillance to cross-check if I’d ordered room service or at their eating facility (the word restaurant has different meanings) 4) there was one outlet in the corner so you can charge a device and have it on the floor. The other outlets for the tv, dish, light. So Yes the room spacious and conveniently located. But accurate info should be reflected on the site.
Stayed 1 night in Nov 2022

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice property, friendly staff and convenient location
Stayed 3 nights in Nov 2022

10/10 Excellent

Jairo

Stayed 1 night in Nov 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
It is always a pleasure to stay Hotel Parque 97. It is as close to feeling at home as you can get. It is a safe, friendly and clean hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Humberto

Stayed 1 night in Nov 2022

10/10 Excellent

Michael, Aventura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Bogota
Stayed 1 night in Nov 2022

10/10 Excellent

SUSSAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time
My stay there is always nice. Hotel staff is very friendly. One of my favorite hotels.
Stayed 2 nights in Oct 2022
Response from RECEPCION PARQUE 97 on Oct 26, 2022
IT IS A PLEASURE TO SERVE YOU AT OUR HOTEL , WE LOOK FORWARD TO YOUR NEXT STAY WITH US

8/10 Good

Sobianth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien, creo que la ubicación un poco retirado pero todo dependerá de qué quieres hacer. No hay muchas opciones cerca de comer y cierra temprano
Stayed 3 nights in Oct 2022

6/10 Okay

NORBERTO

Stayed 1 night in Aug 2022

10/10 Excellent

Martha

Stayed 7 nights in Jul 2022

2/10 Terrible

Heliodoro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My car was vandalized at front to the hotel Very un safety hotel doe’s have security people and cameras
Stayed 1 night in Jul 2022

10/10 Excellent

Luis

Stayed 3 nights in Jul 2022

8/10 Good

Laurie

Traveled with family
Liked: Staff & service
Las toallas para bañarte muy duras y viejas. No encontramos toalla para el piso del baño.
Stayed 2 nights in Jun 2022

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!! Súper servicio
Stayed 11 nights in Jun 2022

8/10 Good

Carlos

Stayed 1 night in Jun 2022
Response from Departamento de E-Commerce on Jun 24, 2022
Estimado Señor Carlos. Mucahs gracias por tomarse este tiempo en calificar nuestros servicios. Lo esperamos en su próxima visita a la ciudad de Bogotá.

10/10 Excellent

Estefanía

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parque 97 suites we’re amazing! We enjoyed our stay.
Stayed 3 nights in May 2022
Response from Departamento de E-Commerce on Jun 24, 2022
Dear Mrs. Stephanie. Thank you very much for choosing us as your place of rest in the city of Bogotá and for giving us the highest rating. We hope to have the pleasure of serving you very soon.

10/10 Excellent

Michael

Stayed 1 night in May 2022

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Stayed 11 nights in Apr 2022
Response from Departamento de E-Commerce on Jun 24, 2022
Estimado Señor Omar. Mucahs gracias por elegirnos como su lugar de descanso en la ciudad de Bogotá y por otorgarnos la calificación mas alta. Lo esperamos en una proxima oportunidad.

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, safe & well located, strongly recommended!
Pretty convenient, quiet and comfortable stay. The entire staff is superbly kind and proactive, looking after guests needs timely enough. Amazing location of easy access to most city’s areas of interest. Locally crafted breakfast and in house made menu, offering a decent balance between healthy and tasty meals for in room or restaurant service.
Stayed 7 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay at the lovely 97 Suites
I had the to floor with the balcony with some pretty nice views. The staff went the extra mile and were extremely courteous. I would definitely stay again.
Stayed 1 night in Mar 2022