Junior Suite | Tempur-Pedic beds, in-room safe, soundproofing, free WiFi

Reviews of Hotel Regina

3 out of 5
Hotel Regina
Carrera 5 15-14, Bogotá, Distrito Capital

Reviews

8.4

Very Good

Rating 10 - Excellent. 196 out of 475 reviews" "
Rating 8 - Good. 186 out of 475 reviews" "
Rating 6 - Okay. 58 out of 475 reviews" "
Rating 4 - Poor. 15 out of 475 reviews" "
Rating 2 - Terrible. 20 out of 475 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Hotel Regina on Mar 19, 2024
Gracias Juan por confiar en nosotros, esperamos volver a ser anfitriones en una próxima estancia y poder brindarte el mejor servicio.

10/10 Excellent

REBECCA

Stayed 1 night in Feb 2024
Response from Hotel Regina on Mar 26, 2024
Gracias rebeca por calificar tu experiencia con nosotros, siempre que decidas regresar esta sera tu casa

2/10 Terrible

Mariela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel with limited facilities, super small elevator, terrible breakfast and scary location at night.
Stayed 2 nights in Feb 2024
Response from Mariela on Mar 5, 2024
Dear Mariela, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

6/10 Okay

Dale

Traveled with partner
Liked: Cleanliness
Room was small - basic but comfortable. Our room was quite dark and too warm. Couldn’t open windows at night.
Stayed 2 nights in Jan 2024
Response from Dale on Feb 7, 2024
Dear Dale, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

10/10 Excellent

Dale

Stayed 1 night in Jan 2024
Response from Dale on Feb 7, 2024
Dear Dale, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

6/10 Okay

karen

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Karen on Feb 7, 2024
Dear Karen, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

10/10 Excellent

Nichalas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, provides complimentary breakfast and is in an easily walkable and safe area. Very close to attractions and tour meetups.
Stayed 6 nights in Dec 2023
Response from Nichalas on Feb 7, 2024
Dear Nichalas, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sebastian on Feb 7, 2024
Estimado Sebastian, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

10/10 Excellent

Lihua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lihua on Feb 7, 2024
Dear Lihua, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

10/10 Excellent

Dámaris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado para visitar el centro de Bogotá
Muy bonito hotel, excelente servicio
Stayed 3 nights in Nov 2023

6/10 Okay

Jaime

Traveled with family
Old property. The elevator is quite small.
Stayed 3 nights in Nov 2023

10/10 Excellent

Martin

Traveled with group
Highly recommend… super clean, friendly staff & quite place,,, I will definitely stay at hotel
Stayed 4 nights in Oct 2023
Response from Martin on Nov 1, 2023
Dear Martin, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

8/10 Good

Loretta, Keswick

Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 1 night in Oct 2023
Response from Loretta on Nov 1, 2023
Dear Loretta, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

10/10 Excellent

Javier

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion property was in a good location for tourist activities. Walking distance to Gold Museum, Plaza Bolivar, 24 hour OXXO a block away, Monserrate, Chorro de Quevedo and even Sabana station to take the tourist train to Catedral de Sal. Comfortable beds, clean room, quiet when windows are close (6th floor) friendly staff and flexible with booking we decided to stay 2 extra days and they were quick to accomodate.
Stayed 2 nights in Jun 2023
Response from Mr. Javier on Jul 6, 2023
Dear Mr. Javier, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Natalie on Jun 14, 2023
Estimada (o) Natalie, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

10/10 Excellent

Amanda

Stayed 1 night in Apr 2023
Response from Dto Reservas on May 5, 2023
Estimada Amanda, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

6/10 Okay

Elzbieta

Traveled with partner
Disliked: Property conditions & facilities
Thank you Juliet for helping us when we needed it. The room was dark and depressing. Very noisy from the neighbours during the night. Could not open the window wide enough to get the terrible smell out from the cleaning products they use. No fan to move the air. Water from the shower going to the room. Only 2 towels and nothing to put on the floor. Front desk nice and helpful. Breakfast ok. Sadly, I would not stay there again.
Stayed 4 nights in Apr 2023
Response from Dto Reservas on May 5, 2023
Dear Elzbieta,, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

10/10 Excellent

Cliff, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Dto Reservas on May 5, 2023
Estimada Cliff, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel para quedarse siempre q voy al centro de bogota me quedo en el.
Stayed 3 nights in Feb 2023
Response from Dto Reservas on Mar 15, 2023
Estimado Luis, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Sink was too small! Bed was too big for room.
Stayed 3 nights in Feb 2023
Response from Dto Reservas on Mar 15, 2023
Estimado John, Gracias por sus comentarios, estos nos ayudan a mejorar cada día, le pedimos disculpas por las molestias, ya estamos trabajando en esto para prestar un mejor servicio

2/10 Terrible

Edward

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Giving this hotel a 1 star because, I booked a room, but they were oversold and sent me to a much worse hotel instead. I had no advance notice of the change and had to make a decision at midnight to get a refund or go to a worse hotel. Looks like a nice place, but I wouldn't risk booking here if you'll just end up somewhere else, with limited options in a foreign country.
Stayed 3 nights in Feb 2023
Response from Dto Reservas on Mar 15, 2023
Hola Edwar, lamentamos los inconvenientes presentados, siempre garantizamos una buena estadia al cliente y tratamos en que no se presente este tipo de situaciones, ya estamos trabajando en ello para prestar el mejor servicio.

6/10 Okay

Manuel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The service was good as well as the location very close to most tourist attractions. We did not like the smell of fresh paint that came from the bathroom that was so strong it gave me a headache.
Stayed 1 night in Jan 2023
Response from Dto Reservas on Mar 15, 2023
Dear Manuel, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better hotels at cheaper prices
This became our go-to hotel in Bogotá for its good location and beautiful roof. This time around I booked two nights at this hotel. On morning of second night, hotel would not honor my booking and said there was no availability. After I checked out I was contacted later in the day asking when I was going to check in.
Stayed 1 night in Dec 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities
Great location. Walking distance to Manu museums and attractions.

8/10 Good

ZHIQIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, very friendly and centrally located. Also quiet at night.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel in a great location
Great location, right next to the Gold Museum. Staff were very helpful, the free breakfast was very tasty and free popcorn available in the day. The only issue that we had was that the fittings in the room were not great. Our bathroom door didn’t close and there was one curtain missing. The bed was comfortable and generally a good place to stay despite the room fitting issues.
Stayed 2 nights in Nov 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
This hotel has a great location and service, plus a good breakfast. I didn’t like the flat pillows and noise from other rooms.
Stayed 3 nights in Nov 2022

4/10 Poor

Jan

Stayed 1 night in Nov 2022

10/10 Excellent

Ovidiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property
Stayed 4 nights in Oct 2022

10/10 Excellent

Tyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, especially for the price. The breakfast was good, and the showers are really nice. The front desk staff is very friendly, and I enjoyed my stay here. I would definitely come back!
Stayed 1 night in Sep 2022

2/10 Terrible

Frank

Stayed 4 nights in Sep 2022

6/10 Okay

Jazmine, Austin

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great location. Expedia listed that the property would provide free breakfast, but the hotel refused. Small, basic room for the price. Stingy with towels. No lotion or hair conditioner provided. Very basic property for the price.
Stayed 7 nights in Jul 2022
Response from Staff on Jul 19, 2022
Dear Jazmine, Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

10/10 Excellent

Yessenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Jun 2022
Response from Staff on Jul 19, 2022
Estimada Yessenia, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

8/10 Good

Andrew

Stayed 2 nights in Jun 2022
Response from Staff on Jul 19, 2022
Estimado Andrew, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

10/10 Excellent

Claudeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked the most is the staff. Everyone is kind and happy to help. The hotel is at walking distance to many places like Plaza Bolivar, Gold Museum, Chorro de Quevedo etc.
Stayed 2 nights in May 2022
Response from Staff on Jul 19, 2022
Dear Claudeth, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

10/10 Excellent

heydi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nuy bien localizado, esta serca de todos los museos, muchos restaurantes y casa de cambio sercas..
Stayed 2 nights in Apr 2022
Response from Staff on Jul 19, 2022
Estimada Heydi, , le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for price is good, and the hotel is truly unique, full of fun wallpapers, a vintage style and a cute cafe located right off the lobby. The staff were some of the friendliest and most helpful we came across on our trip and spoke excellent English, and helped us get an Uber and answered our questions! The room had a kitchen, but no dishware - when we asked for some the most we were given were spoons. I'm not sure if this typical or a one-off, but just know that the kitchen is not stocked and prepare accordingly! The street the hotel is on isn't the most friendly/clean-looking, but it's within a 5-minute walk of many attractions and a 5-minute drive from Monserrate - so the overall location is great! Would stay again. :)
Stayed 1 night in Apr 2022
Response from Staff on Jul 19, 2022
Dear Craoline Thank you for your comments, they help us to improve every day, we apologize for the inconvenience and are working on this to provide a better service.

10/10 Excellent

kandice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location super clean rooms and cozy. Hot shower and really good breakfast included! Felt super safe, easy helpful check in.
Stayed 1 night in Mar 2022
Response from Departamento Reservas on Mar 31, 2022
Estimado Kandice, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente

8/10 Good

Jose Rodrigo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Departamento Reservas on Mar 31, 2022
Estimado Jose, Gracias por sus comentarios, estos nos ayudan a mejorar cada día, le pedimos disculpas por las molestias, ya estamos trabajando en esto para prestar un mejor servicio.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great location and staff was really friendly!
Stayed 2 nights in Jan 2022
Response from Departamento Reservas on Feb 28, 2022
Dear, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2022
Response from Departamento Reservas on Feb 28, 2022
Estimado Joshua, le agradecemos por su comentario este nos impulsa a seguir trabajando día a día por brindarle una excelente experiencia a nuestros huéspedes, esperamos poder tener la fortuna de alojarlo nuevamente.

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Reasonable
Serviceable hotel with a reasonable location; includes a minimal breakfast. Location is just ok.
Stayed 1 night in Dec 2021
Response from Departamento Reservas on Feb 28, 2022
Dear Christina, thank you for your comment this encourages us to continue working every day to provide an excellent experience to our guests, we hope to have the fortune to host it again.

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a Very Friendly and Nice place to stay. I can not give enough praise about Staff. Room was comfortable and very clean. Good location and very close to the Gold Museum. Yes, I will stay here again on another visit.
Stayed 9 nights in Nov 2021

8/10 Good

ghulam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

JULIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff and location
Stayed 6 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The awesome people
Stayed 13 nights in Jun 2021

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was very nice, clean the staff was amazing and the location was great. I would stay here again in the near future.
Stayed 3 nights in Apr 2021

6/10 Okay

Dalisia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good Location not so good stay
The staff was very helpful. Breakfast each morning was good. Until the last day when we were charged for extra cup of coffee each. Didnt have that charge prior to but we had a new staff on that Monday our last day at the hotel. The hotel is in La Canderia area which is walking distance to most if not all museum and churches. However ever site tour etc was closed due to weekend curfew. So we made due with what we had in the area. Hotel Regina is old and dated. NO AC in this hotel our room was stuffy at night and not much of a breeze coming from thw windows. You can hear other shower running, conversations and singing so if you are light sleeper this may bother you. The elevator is small only holds 4 people and DO NOT TOUCH the elevator while in motion or You Will be stuck just press the floor number and the elevator will start again. You been warned. Lastly the front door has issue upon arrive the clerk couldnt figure out how to open the door. Finally 10min later we were in but it was a issue our entire stay.
Hotel Regina Rooftop
Hotel Regina Rooftop View
Near by restaurant
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful and friendly. Breakfast is typical Colombian. This is my second stay, and enjoyed even more my stay. Management is accommodating and bend over backwards to assists. Location is excellent, accessible transportation and Candelaria neighborhood is just across the street. Shops, museums, stores, walking areas etc
Stayed 8 nights in Mar 2021