4.8 Star Hotel
Posted May 11, 2016
Very happy with the hotel. Most workers spoke Engish and Spanish. Helpful. Knowledgeable. Clean. Upgraded room to a two bedroom two bathroom. One time I was on the phone with room service, we got disconnected, someone showed up at my door 5 minutes later to take my order in person. VERY IMPRESSIVE. However, after the first night the safe in my room stopped working (simple fix, the batterries needed to be changed). When I called about it at 9pm, woman at reception told me someone would come fix it that night. NO ONE came, I was not happy about this. However the next morning when I called again, someone was there fixing it within 20 minutes. Thank you.
Comment from Hotel Management
May 16, 2016 by Monica, Hotel Management
Dear Alex, thank you for your thorough review. I am glad to know you enjoyed your stay with us and your upgrade to a two bedroom suite. I appreciate all your comments which allow us to know areas where we can improve. I am pleased you chose us as your hotel in Bogota and hope to welcome you back.