Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from MÉXICO

HOTEL A 10 min DE ZONA T

Posted Sep 18, 2016
La habitación tiene mucho espacio, el servicio fue bueno. Las condiciones del hotel son buenas.
Comment from Hotel Management
Sep 20, 2016 by Monica, Hotel Management
Estimada Alejandra, gracias por sus comentarios. Es grato saber que disfruto de la amplitud de nuestras suites, así como del servicio personalizado que ofrecemos. Me place que nos haya elegido como su hotel en Bogotá y espero poder recibirla nuevamente.
3 out of 5
by A verified traveler from San Francisco

Good value, HUGE room, inconvenient location

Posted Sep 6, 2016
Our group of five missed our flight, couldn't get on our second flight, finally arrived to Bogota at the third attempt. Hotel was very responsive and accommodating rescheduling our airport pickup. Our driver Ricardo was very nice and made the trip to the hotel comfortable. Our two master suites were bigger than most San Francisco apartments. All five of us could have stayed in one master suite comfortably. I agree with other reviewers, softer towels would have been nice. Felt like I was exfoliating myself when was drying off. In regards to the bed, at first I thought it was too firm but the firmness was nice after hours of slouching on the plane. For the price and the space, this was a good hotel. However, for our quick trip to Bogota, especially due to the traffic conditions the location of this hotel is not convenient when traveling to Bolivar Plaza, Zone G, and Zone T. Hours in a cab or uber was not worth it.
Comment from Hotel Management
Sep 7, 2016 by Monica, Hotel Management
Dear Lisa, thank you for your comments. I ma pleased to read you enjoyed the comfort and size of our suites. For future visitors to our city, I would like to clarify that Lancaster House is located in northern Bogota and not in center city where Plaza de Bolivar is located.
4 out of 5
by A verified traveler from Medellín

Well Hotel Located and Great Hotel

Posted Sep 6, 2016
Hotel with all you need to stay at Bogotá. Public transport close, and at one of the main streets (autonorte). Just all you need at the bar and restaurant. Awesome breakfast.
Comment from Hotel Management
Sep 7, 2016 by Monica, Hotel Management
Dear Carlos, thank you for your comments. I am pleased to read you had a great stay with us and hope to welcome you back in the future.
4 out of 5
by A verified traveler from NY

Nice hotel, great when traveling on a budget.

Posted Aug 18, 2016
Food is good. The room was ample and clean. This is a great hotel specify if you're on a budget. Well located and the staff was amicable
Comment from Hotel Management
Aug 20, 2016 by Monica, Hotel Management
Dear LGM, thank you for your comments. I am pleased to read you enjoyed your stay with us and hope to be able to welcome you back in the future.
4 out of 5
by A verified traveler from NY

Nice hotel that could have better beds

Posted Aug 16, 2016
We liked the hotel, it was very clean and the staff was great and very helpful!! The hotel could have better beds. PS the hotel breakfast is very good!
Comment from Hotel Management
Aug 20, 2016 by Monica, Hotel Management
Dear William, Thank you for your comments, as they allow us to always focus on improving. I am glad you enjoyed our personalized service as well as our breakfast buffet. I am pleased you chose us as your hotel in Bogota and hope to welcome you back on your next trip to our city.
5 out of 5
by A verified traveler from Oranjestad, Aruba

The hotel is so elegant & pretty !

Posted Aug 12, 2016
Pros: The suite is comfortable and spacious,The staff is friendly, the breakfast is delicious, we had our own private terrace and the location is very good.
Location: It´s a safe neighbourhood and the hotel has its own taxi service. The big malls: Unicentro and Santa Fé are not far from the hotel.
I love this hotel ! The staff is so amiable and we could ask anything anytime, this for sure contributes to the quality of a hotel . The breakfast is one of the best I´ve experienced so far and this wonderful cook prepared the eggs with a smiling face or with a sort of branch-design on the plate, very nice. Details ! I could name Liliana, Andrés , Lorenzo , the wonderful waitress at the breakfast,the friendly receptionists, the pianist , the nice gentleman that welcomed us the first day at the door and always had a friendly smile whenever he met us after that. Thank you so much for making our stay at your hotel a great one ! I will be staying there again, very soon I hope.
Comment from Hotel Management
Aug 16, 2016 by Monica, Hotel Management
Dear M, Thank you for your comments. I am pleased to read you enjoyed your stay at our ample and comfortable suites with a private terrace. Knowing that you received enjoyed the personalized service we offer our guest is important to us and I thank you for mentioning those in our team that made your stay even better. I am glad you chose us as your hotel in Bogota and hope to welcome you back on your next visit to our city.
4 out of 5
by A verified traveler from CDMX

hotel cerca de las vías de comunicación.

Posted Jul 22, 2016
Pros: la comunicación de las vías de comunicación y habitaciones.
Cons: el gimnasio y la preparación en el desayuno.
Location: las plazas comerciales esta unicentro y el trasmilenio.
las habitaciones son muy cómodas, el gimnasio esta con aparatos obsoletos viejos y dañados, en el desayuno el personal que los prepara no sabe hacer omelett de claras, nada de puras claras hay que capacitarlo-.
Comment from Hotel Management
by Monica, Hotel Management
Estimado Enrique, Agradezco sus comentarios que nos permiten saber en que estamos sobresaliendo y cuales areas podemos mejorar.
4 out of 5
by A verified traveler from Round Rock, Texas

Great Location - Not so Great Beds

Posted Jul 11, 2016
Pros: Location, nice breakfast
Cons: Beds, all amenities in bathroom should be free. Bar or liquid soap was not found in the bathroom
Surprising how this highly rated hotel could have such uncomfortable beds. The master room bed was good, but the beds in the 2nd room of the suite was like cardboard as was the pull-out couch. The staff was helpful
Comment from Hotel Management
Jul 17, 2016 by Monica, Hotel Management
Dear Carolyn, thank you for taking the time to write your review. I am glad you enjoyed our ample buffet breakfast as well as the service provided by our team. I appreciate your comments regarding bathroom amenities, we do provide several amenities free of charge, but there are some extras peoples sometimes may need, those amenities are offered at a charge. I regret the mattresses in the second room of your master suite were not to your liking. Had you contacted our concierge, we could have been able to find a simple solution. We do ask our guests to let us know how we can help them while they stay with us. Many times issues can have a quick and simple solution, but we need to know. If we don't know, we can't help. I hope we can welcome you back to Lancaster House in the future.
5 out of 5
by Daniel from Venezuela

100% recomendado.

Posted Jun 26, 2016 on Hotels
Nos encantó desde la llegada. La Atención es impecable, el Wifi (súper importante para el extranjero) es el mejor que hemos recibido en el exterior, el ambiente musical de todo el hotel crea un ambiente mágico, buffet variado. Mejoraría: El costo del transporte interno del hotel es elevado y muy en lo personal mejorariamos la sasón de la comida. Pero en general fue increible.
Comment from Hotel Management
Jun 28, 2016 by Monica, Hotel Management
Estimado Daniel, Agradezco sus comentarios. Me place saber que disfruto de su estadía en Lancaster House. Para nosotros el mejor reconocimiento es la recomendación que den huéspedes que han estado con nosotros. Me place que nos haya elegido como su hotel en Bogotá y espero poder darle la bienvenida en su próxima visita a nuestra ciudad.
4 out of 5
by Lou from Sorrento

Good place to stay for the money

Posted Jun 18, 2016 on Hotels
Very good hotel, in a central location. Brealfast was excellent as well.
Comment from Hotel Management
Jun 20, 2016 by Monica, Hotel Management
Dear Lou, Thank you for your comments. I am pleased to know you enjoyed your stay at Lancaster House, specially our breakfast buffet. I am glad you chose us as your hotel in Bogota and hope to welcome you again in the future.