Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from michigan

Hotel in walking distance of shops and stores

Posted Sep 1, 2015
The pictures of the junior suite were a lot nicer than what I actually got. The curtains didn't shut out all the light and it woke me up very early. The hot water pressure in my shower was really bad.
Comment from EPC
Sep 3, 2015 by Monica, EPC
Dear Michigan, I would like to clarify that we have 5 different designs for junior suites. They are similar but not exactly the same. In our website, and on the images in Expedia you can find pictures ofl all types.
1 out of 5
by A verified traveler

No good

Posted Aug 24, 2015
My experience was terrible because I have to pay to expedia and they charme another 100 boss
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas, Venezuela

Nice hotel. Very good location and expert staff

Posted Aug 20, 2015
Pros: The cleanliness and confortable room, also de price range was the apporpiatte one.
Location: Shopping centers, offices and the abilty to safely walk.
Our experience in Bogota in general was good. The hotel provides very good service and excellent and knowledable staff always ready to serve and help.
Comment from EPC
Aug 24, 2015 by Monica, EPC
Dear Simon, I am pleased you enjoyed the service received from our team, we pride ourselves in providing a personalized service to our guests. I am glad you chose us as your hotel in Bogota and hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Great hotel for the price!!

Posted Aug 15, 2015
Pros: Everything
Cons: No
I spent one night at this hotel in Bogotá D.C. Beautiful room, everything clean. When I arrived I got a courtesy drink. Staff were nice and friendly. Next day, I had continental breakfast with a great variety of food to choose. Overall, I rate this hotel as 5/5.
Comment from EPC
Aug 17, 2015 by Monica, EPC
Dear Guest, I am pleased to read you enjoyed your stay with us and that you rate us 5/5. This is a great recognition to our commitment to provide excellent service to our guests. I am pleased you chose us as your hotel in Bogota and hope to welcome you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Falls Church, Virginia

Well located, acceptable hotel.

Posted Aug 6, 2015
Pros: Location, size, overall friendliness
The Lancaster House is a well located facility that provides acceptable services for its size. Given its small size the Hotel is limited in the attention and response it can provide to its guests. The reception desk is friendly, but also prompt to have long waiting times. Breakfast was included in the rate. Somedays we received very good services, others the service was deficient, even low, well below our expectations. "The person in charge will arrive later" was a common excuse. The quality and variety of food was also very variable: good days and poor days. Personnel was always friendly and willing to cooperate.
Comment from Hotel Management
Aug 11, 2015 by Monica, Hotel Management
Dear guest, I regret your experience was not as most of our guests, who comment on the high quality of our services and our food.
5 out of 5
Recommended
for Everyone
by A verified traveler

El hotel es muy tranquilo y cómodo

Posted Jul 21, 2015
Pros: la juventud del personal.
Cons: esta bien para mi
fue muy agradable muy tranquilo, el personal muy amable.
4 out of 5
Recommended
for Families
by Claudia from Toms River

Muy chevere

Posted Jun 1, 2015 on Hotels
We enjoyed our stay at this well located hotel,on a busy highway near all types of transportation. Before booking and looking through others reviews, past guest complained of outside traffic noise level, but the truth is, for a city the size of Bogota, it is no noisier than most hotels at a major city. Staff very polite and helful. Buffet breakfast great. We visited with family in the common areas downstairs, sat by the fireplace, played pool,order a couple bottles of wine and pizza and a wonderful time was had by all. Would stay here again.
Comment from Hotel Management
Aug 1, 2015 by Monica, Hotel Management
Dear Claudia, I am glad to learn you enjoyed your stay with us. Providing great service and a fabulous experience for our guests is important to us. I am pleased you chose us as your hotel in Bogota and hope to welcome you in the future.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Very nice hotel

Posted May 30, 2015
Pros: see above
Cons: nothing
Location: see above
Nice huge suite with kitchen, two bedrooms, living room, two bathrooms...and a good breakfast to boot, all for usd65/night. Down side....not very close to anything except Autonorte and Cll 106...
Comment from Hotel Management
Jun 2, 2015 by Monica, Hotel Management
I am glad you enjoyed Lancaster House. I do want to take this opportunity that at no time do we claim to be in Downtown Bogota, but rather in the upscale neighborhood of Chico-Navarra in northern Bogota. The hotel is located near shopping restaurants, and businesses.
4 out of 5
Recommended
for Getaway With Friends
by Alfredo from Monterrey, México

Muy buen hotel!

Posted May 18, 2015 on Hotels
Muy buen hotel, cerca de puntos buenos, la verdad muy cómodo, muy contento y la gente muy amable! Servicio muy bueno, si lo recomiendo, para ir a los lugares es en taxi, pero ahi hay taxis seguros.
Comment from Hotel Management
Jul 25, 2015 by Monica, Hotel Management
Estimado Alfredo, Me complace saber que difruto de la amplitud y comodidad de nuestras suites, asi como del servicio personalizado que ofrecemos. Espero poder darle la bievenida en sus futuras visitas a Bogota.
5 out of 5
Recommended
for Business Travelers
by carmen from Lima

Excelente ubicación

Posted May 16, 2015 on Hotels
La ubicación del hotel es magnifica... la atención de los empleados es de primera!!
Comment from Hotel Management
Jul 25, 2015 by Monica, Hotel Management
Estimada Carmen, Me place saber que durante su visita disfruto de la atencion que brinda nuestro equipo. Para nosotros es primordial que cada huesped se sienta como en casa. Me complace que nos haya elegido como su hotel en Bogota y espero poder darle la bienvenida en el futuro.