Ratings based on 151 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

nice hotel not near tourist sttractions

Posted Dec 28, 2016
Pros: Staff bar breakfast size of room
Location: A middle class shopping street with many good restaurants is only a few blocks walk through an interesting, safe neighborhood.
Everything is just fine except we spent too much time in taxis going to Candaleria. Rooms facing the highway are noisy when the windows are open.
Comment from Hotel Management
Dec 29, 2016 by Monica, Hotel Management
Dear Andy, Thank you for your comments. I am pleased to read you enjoyed your stay with us and hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Oasis of comfort in an uncomfortable city

Posted Nov 10, 2016
Location: Its a bit far from things but no real problem.
Excellent and safe. Zero issues with any part of this hotel and HIGHLY recommended. And with my expedia reward points the price was an unbelievable value!!
Comment from Hotel Management
Nov 11, 2016 by Monica, Hotel Management
Dear David, Thank you for your comments. Its pleasant to read we were your oasis of comfort and that you highly recommend us to future travelers, This is the best recognition the our effort to provide excellent personalized service to our guests. I am glad you chose us as your hotel in Bogota and hope to welcome you back.
3 out of 5
by A verified traveler from San Francisco

Good value, HUGE room, inconvenient location

Posted Sep 6, 2016
Our group of five missed our flight, couldn't get on our second flight, finally arrived to Bogota at the third attempt. Hotel was very responsive and accommodating rescheduling our airport pickup. Our driver Ricardo was very nice and made the trip to the hotel comfortable. Our two master suites were bigger than most San Francisco apartments. All five of us could have stayed in one master suite comfortably. I agree with other reviewers, softer towels would have been nice. Felt like I was exfoliating myself when was drying off. In regards to the bed, at first I thought it was too firm but the firmness was nice after hours of slouching on the plane. For the price and the space, this was a good hotel. However, for our quick trip to Bogota, especially due to the traffic conditions the location of this hotel is not convenient when traveling to Bolivar Plaza, Zone G, and Zone T. Hours in a cab or uber was not worth it.
Comment from Hotel Management
Sep 7, 2016 by Monica, Hotel Management
Dear Lisa, thank you for your comments. I ma pleased to read you enjoyed the comfort and size of our suites. For future visitors to our city, I would like to clarify that Lancaster House is located in northern Bogota and not in center city where Plaza de Bolivar is located.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Medellín

Well Hotel Located and Great Hotel

Posted Sep 6, 2016
Hotel with all you need to stay at Bogotá. Public transport close, and at one of the main streets (autonorte). Just all you need at the bar and restaurant. Awesome breakfast.
Comment from Hotel Management
Sep 7, 2016 by Monica, Hotel Management
Dear Carlos, thank you for your comments. I am pleased to read you had a great stay with us and hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel, great when traveling on a budget.

Posted Aug 18, 2016
Food is good. The room was ample and clean. This is a great hotel specify if you're on a budget. Well located and the staff was amicable
Comment from Hotel Management
Aug 20, 2016 by Monica, Hotel Management
Dear LGM, thank you for your comments. I am pleased to read you enjoyed your stay with us and hope to be able to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel that could have better beds

Posted Aug 16, 2016
We liked the hotel, it was very clean and the staff was great and very helpful!! The hotel could have better beds. PS the hotel breakfast is very good!
Comment from Hotel Management
Aug 20, 2016 by Monica, Hotel Management
Dear William, Thank you for your comments, as they allow us to always focus on improving. I am glad you enjoyed our personalized service as well as our breakfast buffet. I am pleased you chose us as your hotel in Bogota and hope to welcome you back on your next trip to our city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oranjestad, Aruba

The hotel is so elegant & pretty !

Posted Aug 12, 2016
Pros: The suite is comfortable and spacious,The staff is friendly, the breakfast is delicious, we had our own private terrace and the location is very good.
Location: It´s a safe neighbourhood and the hotel has its own taxi service. The big malls: Unicentro and Santa Fé are not far from the hotel.
I love this hotel ! The staff is so amiable and we could ask anything anytime, this for sure contributes to the quality of a hotel . The breakfast is one of the best I´ve experienced so far and this wonderful cook prepared the eggs with a smiling face or with a sort of branch-design on the plate, very nice. Details ! I could name Liliana, Andrés , Lorenzo , the wonderful waitress at the breakfast,the friendly receptionists, the pianist , the nice gentleman that welcomed us the first day at the door and always had a friendly smile whenever he met us after that. Thank you so much for making our stay at your hotel a great one ! I will be staying there again, very soon I hope.
Comment from Hotel Management
Aug 16, 2016 by Monica, Hotel Management
Dear M, Thank you for your comments. I am pleased to read you enjoyed your stay at our ample and comfortable suites with a private terrace. Knowing that you received enjoyed the personalized service we offer our guest is important to us and I thank you for mentioning those in our team that made your stay even better. I am glad you chose us as your hotel in Bogota and hope to welcome you back on your next visit to our city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock, Texas

Great Location - Not so Great Beds

Posted Jul 11, 2016
Pros: Location, nice breakfast
Cons: Beds, all amenities in bathroom should be free. Bar or liquid soap was not found in the bathroom
Surprising how this highly rated hotel could have such uncomfortable beds. The master room bed was good, but the beds in the 2nd room of the suite was like cardboard as was the pull-out couch. The staff was helpful
Comment from Hotel Management
Jul 17, 2016 by Monica, Hotel Management
Dear Carolyn, thank you for taking the time to write your review. I am glad you enjoyed our ample buffet breakfast as well as the service provided by our team. I appreciate your comments regarding bathroom amenities, we do provide several amenities free of charge, but there are some extras peoples sometimes may need, those amenities are offered at a charge. I regret the mattresses in the second room of your master suite were not to your liking. Had you contacted our concierge, we could have been able to find a simple solution. We do ask our guests to let us know how we can help them while they stay with us. Many times issues can have a quick and simple solution, but we need to know. If we don't know, we can't help. I hope we can welcome you back to Lancaster House in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

4.8 Star Hotel

Posted May 11, 2016
Pros: Very happy with the hotel. Most workers spoke Engish and Spanish. Helpful. Knowledgeable. Clean. Upgraded room to a two bedroom two bathroom.
Cons: Faster room service, more food in the fridge, there should be an iron in the room.
Location: Traffic around that area, and most of Bogota is horrible. Did not explore too much, so would not be a fair opinion.
Very happy with the hotel. Most workers spoke Engish and Spanish. Helpful. Knowledgeable. Clean. Upgraded room to a two bedroom two bathroom. One time I was on the phone with room service, we got disconnected, someone showed up at my door 5 minutes later to take my order in person. VERY IMPRESSIVE. However, after the first night the safe in my room stopped working (simple fix, the batterries needed to be changed). When I called about it at 9pm, woman at reception told me someone would come fix it that night. NO ONE came, I was not happy about this. However the next morning when I called again, someone was there fixing it within 20 minutes. Thank you.
Comment from Hotel Management
May 16, 2016 by Monica, Hotel Management
Dear Alex, thank you for your thorough review. I am glad to know you enjoyed your stay with us and your upgrade to a two bedroom suite. I appreciate all your comments which allow us to know areas where we can improve. I am pleased you chose us as your hotel in Bogota and hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coral Springs

Large comfortable suite and affordable

Posted Mar 27, 2016
The hotel staff was great! All of the mattress's were very stiff. The breakfast which was included was good, but the bread of the day finished very quickly. Very good location, easy to find. No central air conditioning, Bogota is a cool weather city so it was bearable. The size of the room and the full kitchen was great.
Comment from Hotel Management
Mar 28, 2016 by Monica, Hotel Management
Dear Nestor, thank you for your comments. I am glad you enjoyed the comfort of our suites, as well as the personalized service we provide. I am glad you chose us as your hotel in Bogota and hope to welcome you back in the future.