Ratings based on 517 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with living room and kitchen area.

Posted Apr 21, 2017
Pros: The breakfast provided was very nice.
Cons: The bed was a little too hard but they tried to fix that by adding a pad.
We enjoyed our stay. The living area provided a place where we could have friends in to visit. It was more than I expected and very comfortable.
Comment from Hotel Management
Apr 24, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments. I am pleased you enjoyed your stay with us. I am pleased you chose us as your hotel in Bogota and hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester CT

Clean and good attention

Posted Mar 27, 2017
Nice place and beatiful city and restaurant service was excellent.
Comment from Hotel Management
Mar 28, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments. I am glad you enjoyed your stay with us an hope to welcome you back.
3 out of 5
by A verified traveler

Hotel has issues

Posted Mar 14, 2017
What seemed to be so accommodating turned out to be a disappointment. The room of one member of our party had not been cleaned yet he was given the key. Our rooms were not cleaned because we had not put out a sign requesting so yet I requested the front desk to notify housekeeping. The restaurant was disappointing as we waited an hour and a half for our meals. We heard the hotel is being sold so items were limited.
Comment from Hotel Management
Mar 17, 2017 by Monica, Hotel Management
Dear Maria, Thank you for your comments. I am sorry you did not enjoy your stay. I regret that the room was not ready when you arrived; this should not have been the case and have taken corrective actions. As far as the story of the hotel being sold, I can assure you this is not the case, and there are no limited items at the hotel.
3 out of 5
by A verified traveler from NY,NY

Great if you like a hard matress

Posted Feb 25, 2017
Pros: location, friendly service, suite room with small kitchen
Cons: my matress and breakfast was ok to good but not great
Location: great location
Actually a great plaxce to stay, but my matress was as hard as a rock. Maybe I just got unlucky.
Comment from Hotel Management
Feb 27, 2017 by Monica, Hotel Management
Dear Flanny, Thank you for your comments, I am glad you enjoyed the service we provide and the spaciousness of our suite. However I regret you were not satisfied with our breakfast buffet which includes eggs and omelettes any style, waffles, pancakes, at least three types of cereals and three fruits each day, yogurt, oatmeal, selection of cheeses and cold cuts, sausages, arepas, empanada and /or almojábanas, a selection of minimum 6 types of breads, toasts, coffee, hot chocolate, tea, milk, and one Special of the Day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Good experiencie

Posted Feb 22, 2017
It was a good experience for The most. The noice of cars was not a good thing though. The staff from the receptionist, maid and restaurant and bar were great .
Comment from Hotel Management
Feb 23, 2017 by Monica, Hotel Management
Dear Lewis, Thank you for your comments. I am pleased you had a good experience and you enjoyed the service we provide. I am glad you chose us as you hotel in Bogota and hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Says four stars but I would say three. Breakfast was the same most days and often waited for items including coffee. Only met two staff that spoke English which made it hard sometimes. Staff are always ready to help. List of local restaurants near by would have been nice. List of local attraction would be helpful.
Comment from Hotel Management
Feb 17, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments, as they let us know the areas where we can improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park, Alberta, Canada

Stay at Lancaster House

Posted Feb 10, 2017
Pros: I liked it cleanliness, service, friendliness of staff. I was provided with a doctor when I fell ill at no cost.
Cons: Sometimes small things like sinks a bit plugged or light bulbs broken, but these are minor details.
Location: I would recommed, the Gold Museum, the mountains of Monserrate and Guadalupe, Simon Bolivar's Park, Virgilio Barco's Library and The Botannical Garden
This is the 5th time I have gone to Lancaster House. I find the hotel well kept, the service and staff are very accommodating, clean and eager to please. I often stay there when I go to Bogota.
Comment from Hotel Management
Feb 13, 2017 by Monica, Hotel Management
Dear Doris, Thank you for your comments as they let us know where we excel and the areas we can improve. Having repeat guests like you is the best recognition of the personalized service we provide. I am pleased you have chosen us as your preferred hotel in Bogota and hope to welcome you back on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel

Posted Jan 23, 2017
Excelent hotel and quite. The breasfat was very good.
Comment from Hotel Management
Jan 23, 2017 by Monica, Hotel Management
Dear guest, thank you for your comments. I am pleased you had an excellent stay with us, and hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Three of us stayed here in separate rooms for five days to attend a conference. The food was good and the rooms were well suited for working when we weren't attending the conference. One of the men found the workout room small but very sufficient for his exercise.
Comment from Hotel Management
Jan 23, 2017 by Monica, Hotel Management
Dear Douglas, Thank you for reviewing us. I am pleased that you and your friends enjoyed your stay with us at Lancaster House. I am pleased you chose us as your hotel in Bogota and hope to welcome you back in the future.
4 out of 5
by Cristhian

Posted Jan 16, 2017 on Hotels
It was a good experience at the Lancaster House Hotel and its staff are very nice and helpful. Plus it is in a good location.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Cristian, Thank you for your comments. I am glad you had a good experience and enjoyed the personalized service we provide. I am please you chose us as your hotel in Bogota and hope to welcome you back.