Ratings based on 121 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Miami, Fl

Never going back to any bh Hotel

Posted May 9, 2017
Pros: Nothing
Cons: I could not care any less about this place. After the owners started making comments on my facebook things went way too far.
Water heaters didn't work, staff was rude and did not acknowledge their responsibility and at the end the hotel owners stalked me and my friends on my facebook. Totally unacceptable. I'm not going back to that place nor any other bh Hotel in Colombia. They offered me a free night after the discomfort that I had to endure. Even for free I am not going back to this place nor want to deal with this people ever again in this or any other of their hotels in Colombia.
Comment from Hotel Management
May 15, 2017 by Fernando Ardila Director, Hotel Management
Estimado Sr. Landaeta Desde la Dirección del hotel Bh El Retiro reiteramos las excusas ofrecidas a usted y a cada uno de los huéspedes que se vieron afectados por la infortunada falla técnica temporal en nuestro suministro de agua caliente. En su correo electrónico encontrara una misiva formal de nuestra parte. Esperamos poder ser parte de sus próximos viajes a la ciudad de Bogotá
4 out of 5
Recommended
for Everyone
by A verified traveler from UK & USA

Posted Mar 25, 2017
Pros: Well Located, comfortable
Cons: Breakfast, poor offer, room not well ventilated
In general terms quite good experience, very good location, good hotel, with a por breakfast included
Comment from Hotel Management
May 8, 2017 by Fernando Ardila Director, Hotel Management
Respetados Manu y Elliot Agradecemos sus comentarios y que su experiencia en el hotel hubiera sido agradable, su observación acerca del desayuno sera muy tenida en cuenta para revisar la mejora de nuestro producto.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Great location with lots of restaurants and shops. Reasonably quiet. Room gets a bit warm and there is no a/c, the window opens but this lets in a bit of noise. This hotel was great for our stay.
Comment from Hotel Management
May 8, 2017 by Fernando Ardila Director, Hotel Management
Gracias por sus comentarios Esperamos su próximas visitas muy pronto.
4 out of 5
by A verified traveler

Clean, good location

Posted Jan 4, 2017 on Hotels
Friendly, helpful staff.
Comment from Hotel Management
May 6, 2017
Estamos muy felices de escuchar sus excelentes comentarios, esto nos motiva a seguir mejorando día a día. Esperamos que nos tenga en cuenta usted y sus amigos para una próxima estadía. Hasta pronto Fernando Ardila. Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Vlose to Zona Rosa and bsuiness district near Call

Posted Dec 17, 2016
Staff friendly, rooms well looked after, facilities good
4 out of 5
by A verified traveler

Good price for quality

Posted Nov 30, 2016 on Hotels
I went for business, the hotel is simple but nice, good price for value. Breakfast really good. i jsut didnt like that around 8 am in the morning there was a lot of noice, they were fixing thing and doing cleanning or somehting very loudly. For me was fine but if you are a persone that like to sleep late would affect you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Oct 21, 2016
Very well run and comfortable hotel convenient for Zona Rosa area
5 out of 5
by A verified traveler from Geneva

Great small hotel. Would stay again

Posted Sep 14, 2016 on Hotels
Great small hotel. Comfortable, very well located. Breakfast is tasty also. My only complain is the check in process. Very slow. It's the second time I stay and it's the second time I think they could make a quicker checkin process.
5 out of 5
by Jose

This traveler left a rating score only Posted Aug 20, 2016 on Hotels
4 out of 5
by Kevin

This traveler left a rating score only Posted Jul 2, 2016 on Hotels