Great location/staff - beware hidden charges!
Posted Nov 16, 2015
Great hotel - walking distance to several good restaurants, banks etc. Easily accessible by taxi (I can highly recommend Carlos, one of the taxi drivers based at the hotel). Beware hidden charges though - our check-out experience somewhat soured our overall trip. We were verbally quoted USD66 for transfers to the Coffee Plantation. Upon check-out, we were billed COP275,000 (approx. USD110) for the trip. When questioning this, we were advised the hotel automatically places a 25% surcharge on the rate when charging it to the room. There is an additional COP5,000 charge per room per night (tourism insurance levy) - which is indicated on the Expedia T&Cs. Suggest dealing with the Taxi based at the hotel directly.