Great and safe location
Posted Sep 26, 2016
The hotel is nice, rooms are big and comfortable. To me the areas for improvement are as follows: Part of the hotel is located on top of one of the entrances of Hacienda Santa Barbara mall parking lot, which makes the room noisy, car alarms going on at all times, trucks reverse signal bipping frequently and when mall security closed and opened the parking lot gate at 10pm and 6:30am respectively, the noise and vibration from the gate can be hear and felt in your room. Sound proof windows would be nice. The housekeeping insisted in "recycling" my used towels even after I through them on the floor, the towel appeared extended on top of the shower curtain instead of putting new fresh and folded towels. I had to personally asked for fresh towels to get them. The rooms are carpeted and I never saw the housekeeper with a vacuum.