Posted Oct 22, 2016
The hotel is great. Decent room, great breakfast, good location, nice pool. BUT!!!!, I will rate and continue rating poorly every single hotel that does this sort of thing. I booked via Expedia for my wife, my ten year old daughter and myself and the reservation said that ALL fees and taxes were included in the price. The bad experience started when I arrived at the hotel. They told me that the reservation only included an adult and a child so I would have to pay for an additional adult. US$30 per night. The girl at the front desk was rude and did not care at all about customer service. I was finally able to convince her with the printed voucher that it did include two adults. Then I was told that I had to move my car to another parking (different from the one they had told me to put my car in), or else I would be charged with a parking fee -which was supposed to be included as well- I did so, but my patience was running out. When we went to do our check out, they told me that I had to pay the 16% sales tax for Colombia per night. This again, was supposed to be included. This is a shady behavior of many Colombian hotels that purposely withhold this info from Expedia so that their fare seems better, but then they punch you with this beautiful surprise.
It is a shame, because this would have been a 5 star review, if everything had gone smoothly.
Be advised, your stay here will cost you more than you have budgeted.