Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Convenient airport location

Posted Aug 13, 2016
The hotel is very beautiful. The service is top! I really recommended for business.
4 out of 5
by A verified traveler

Excellent

Posted Aug 9, 2016
First time vip area not special for custom , used some room for internal business , not good
2 out of 5
by A verified traveler from Georgia

Hot water takes long to come out

Posted Jul 2, 2016
When you shower, the hot water takes about 15 to 20 minutes to come out
Comment from Hotel Management
Jul 13, 2016 by tsullivan@carlsonrezidor.com, Hotel Management
Ya se dio respuesta al comentario en la plataforma. Esta queja se generó por una rotura de un tubo, contingencia que aunque fué manejada interfiere en la satisfacción del cliente. De otro lado hemos venido presentando fallas con las plataformas de las OTAs para responder a comentarios
1 out of 5
by A verified traveler from Georgia

I advice you to use Bogota Royal if you wan excell

Posted Jul 2, 2016
I advice you to use Bogota Royal if you wan excellent service and Our group experienced that hot water takes about 20 to 30 minutes to get hot water. the hot water comes out immediately.
Comment from Hotel Management
Jul 5, 2016 by Gina Roncancio- Quality Manager, Hotel Management
Dear Mr Smiley We would like to offer our most sincere apologies for the inconveniences that were caused to you during your stay due to a broken tube. We appreciate your understanding and we hope that you will give us another chance to provide you an excellent service and meet all your traveling needs. Thank you for your understanding. Best regards
4 out of 5
by Fernando from NYC

Great stay...minor glitch at reception

Posted May 9, 2016 on Hotels
Everything about the hotel is positive, its a clean and well maintained facility close to shopping and easy to get around. The taxi service tat the hotel provides ( the white taxis) might cost a little more but are worth the service and friendliness as well as the flexibility of the drivers to come and get you according to your schedule. I would have love to give it 5 stars, the only reason I can't is the front desk service at my arrival, I hope it was a one off, but the girl helping me that day was very curt, I will have to say borderline rude, looks like I was wasting her time and doing me a favor for staying there. this was the only glitch on an otherwise great experience. I would recommend staying there, but I also think management should take into account the staff's attitude at all times, we can't ak be perfect at all times, but we can never be rude no matter who it is. Once again everyone else, and everything else about this place is worth the money and time. I will consider staying here again and hope that the service glitch was a one off.
3 out of 5
by OSCAR from Barcelona

Cambio de nombre pero todo sigue igual.

Posted May 8, 2016 on Hotels
Hotel que conozco bien (antes se llamaba AR Salitre) y que nunca ha corregido sus pricipales deficiencias. Las cuales son su debil presion e insignificante caudal de la ducha y los cojines de las camas.
3 out of 5
by Ricardo from ciudad de mexico

Decepcionado de la actitud de la gente de recepcio

Posted Apr 24, 2016 on Hotels
Muy Mal, La gente de recepción específicamente la Srita. Helena ( 24-04-2016 6am) al hacer mi check out, tuvo una actitud de desprecio hacia mi persona, amablemente le pedi el desgloce de los gastos extras que tuve y fue un momento muy desagradable, como si estuviera haciéndome un favor y con muecas en la cara. Fui directamente a ver como era el hotel, para concertar una conferencia en sus instalaciones con todos mis clientes, pero ya vi que no tienen el servicio que se merece la gente. Gracias
4 out of 5
by Finn

Dejligt hotel

Posted Mar 15, 2016 on Hotels
Dejligt hotel og god restaurant. Super afhentning i lufthavnen. Eneste minus er at den levende musik i lobbyen er meget høj og er meget generende når man spiser i restauranten.
4 out of 5
by ian from Vancouver

Convenient

Posted Feb 11, 2016 on Hotels
Place is 20 min from airport. We didn't check out the neighborhood but seemed alright
3 out of 5
by A verified traveler

VACATION

Posted Feb 3, 2016
Pros: LOCATION
Cons: FRON DESK PEOPLE
Location: CLOSE TO SHOPPING CENTERS
FRONT DESK PEOPLE NOT FRIENDLY...... ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... .