Nice facilities; Short on Service
Posted Nov 20, 2016 on Hotels
All was good, including conference facilities. Room was great. Only fault was on checkout asked about taxi to airport and reception told me a free shuttle was leaving in 5 minuts. 20 minutes later, no shuttle. When I inquired I was told driver was eating dinner. So I took taxi and ride to airport was 30 minutes, which felt long for an "airport" hotel.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
On behalf of Radisson AR Hotel Bogotá Airport, we want to thank you for your choice and it will always be a plasure to have you in our facilities, enjoying of our products and services, giving us the opportunity to serve you and to generate and unforgettable and charming experience. We apologize for the troublesome issues that occurred during your stay in our facilites.
Best Regards, Guest Service Radisson AR Hotel Bogota Airtport