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Reviews of Santa Lucia Hotel Boutique Spa

3.5 out of 5
Santa Lucia Hotel Boutique Spa
Calle 18 No 6-27, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 159 reviews" "
Rating 8 - Good. 56 out of 159 reviews" "
Rating 6 - Okay. 22 out of 159 reviews" "
Rating 4 - Poor. 7 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gregory

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The building inside is gorgeous with plant walls and 20 foot ceilings. But the weekend we were there we didn’t see a single other guest. The place right at the edge of what looks like a war zone. Taxi drivers don’t want to go there and you definitely don’t want to be on foot. The hotel is at kind of a dividing line so it’s not so bad on the other side. They were also missing odd things in the rooms like glasses in the bathrooms. The shower was not great as it took a long time to heat and had low pressure. But it is a respite from the noise and chaos outside to air in the lovely courtyard.
Stayed 3 nights in Jan 2024
Response from recepcion on Jan 22, 2024
Estimado gregory El Hotel Santa Lucia Boutique Spa se disculpa por los inconvenientes que haya podido tener durante su estadía, Sus opiniones son muy importantes para nosotros puesto que asi nos ayudan a mejorar y brindarle un mejor servicio en una próxima ocasión.

8/10 Good

Clara

Traveled with family
Liked: Cleanliness
Bogota adventure
I requested an airport transfer service from the hotel & they notified me that the driver would contact me via WhatsApp. I arrived at the airport in Bogota but nobody had contacted me, so I sent a WA message to the hotel & they said they would get in touch with the driver. I waited for over 30 minutes & was frustrated because nobody showed up so I ended up taking a ride share service. Finally I got a message from the hotel driver but I was already on the way to the hotel. My advice is to just use a ride share service (it´s cheaper, too, about half the cost of the price quoted by the hotel) The hotel itself is pretty clean & the hotel staff were all very nice. There are no elevators. The mattress was too hard for me. Bring your own soap & shampoo because what they provide is not good at all. I stayed in room 15 & there was a gas- like odor coming from the room. The hotel staff reassured us that it wasn´t a gas leak. Breakfast is basic but fairly good. The hotel is in the area of La Candelaria, it´s walkable to the historical district.
Stayed 4 nights in Dec 2023
Response from recepcion on Jan 22, 2024
Estimada CLARA El Hotel Santa Lucia Boutique Spa se disculpa por los inconvenientes que haya podido tener durante su estadía, Sus opiniones son muy importantes para nosotros puesto que asi nos ayudan a mejorar y brindarle un mejor servicio en una próxima ocasión.

10/10 Excellent

Stephan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to historic sites and museums
Stayed 7 nights in Nov 2023

2/10 Terrible

Maria

Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Hernán

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff good location
Stayed 4 nights in Feb 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2023

10/10 Excellent

Eugene, Oshawa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very friendly helpful staff. Breakfast was good. Area around the hotel is a little run down but I felt comfortable in the area.
Stayed 2 nights in Jan 2023

10/10 Excellent

Mangirdas

Stayed 1 night in Jan 2023

10/10 Excellent

Marketa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and the staff was very kind and accomadating
Stayed 1 night in Jan 2023

10/10 Excellent

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was charming. affordable, clean, quiet. Not to mention in great proximity to the La Candelaria neighborhood as well as all the best vegan restaurants in the city. Defintely would book again.

4/10 Poor

kevin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
false advertising the "spa" and balconies.
Stayed 3 nights in Nov 2022

10/10 Excellent

Donalda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional property with excellent decor and very nice bathrooms. Breakfast was very good.
Stayed 1 night in Oct 2022

10/10 Excellent

Donalda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional property with a beautiful bathroom. It is very close to the main square just a couple of blocks away but this beautiful hotel is on a shabby street. I would still recommend as it is very beautiful and friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the old colonial style of the hotel is one of it's best features. If you take the time to speak to staff, they are really friendly and incredibly helpful. have google translate if you do not speak Spanish though.
Stayed 19 nights in Aug 2022

4/10 Poor

Verified traveler

Traveled with group
Disliked: Room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Sarah Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classic architecture and friendly staff.
Stayed 16 nights in Aug 2022

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but unsafe area
The hotel itself is lovely, and the staff are great. However, we didn’t realise that it is in quite an unsafe area that we were told you shouldn’t go out at night. Meant we had to have an early dinner and be back in the hotel before sunset… does spoil it a little. But the hotel is well positioned for during the day.
Stayed 2 nights in Jul 2022

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite a small mistake in our reservation that was only fixed the next day, the staff were very friendly and helpful. We enjoyed staying at the heart of downtown Bogotá and all its amenities.
Stayed 4 nights in Jun 2022

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
While the staff was pleasant and the room was clean, there were some issues I had. There is little consistency between the rooms. It’s a toss up as to the size/equipment you have available. The spa and bar/restaurant are there but have long stopped being used. The spa now holds housekeeping supplies and the bar is always closed off. If you stay, invest in ear plugs. The building is beautiful inside but all that would and the open area allows sound to reverberate and the walls do nothing to dampen it. I was up with the lobby and cleaning staff every morning due to the noise they would make.
Stayed 6 nights in Jun 2022

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location to see the major tourist sites. You can walk everywhere without the need of a taxi. The staff was great especially Erica who was super helpful. The breakfast was great. The only negative was that since the property is a historic home it did not have central heating systems and at night it got cold.
Stayed 6 nights in Jun 2022

6/10 Okay

David, Essex Junction

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff are friendly and the place is very clean. That being said, this is not a spa and they should not bill themselves as one. There’s also really no bar and I could not control the heat in my room. It was cold in there all the time. The location is not great but convenient to things. Bogota is a beautiful city.
Stayed 6 nights in Apr 2022

8/10 Good

john

Traveled with partner
Liked: Staff & service
3 blocks from historic city center Main street is a pedestrian mall and oh boy is it busy
Stayed 2 nights in Apr 2022

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

FABIAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty clean. Nice
Stayed 1 night in Mar 2022

8/10 Good

Susan, brooklyn

Stayed 2 nights in Feb 2022

10/10 Excellent

Kent

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2022

8/10 Good

annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its colonial architecture is amazing.
Stayed 4 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent choice
This is a beautiful place, old world charm with modern luxuries, It is in a wonderful location, Dining, shopping, historical sites all within walking. the owner was very attentive, wanted to make sure I was happy, needed anything at all. I enjoyed sitting in the courtyard and listening to music in the afternoons. It really is a wonderful place
Stayed 5 nights in Sep 2021

8/10 Good

Piotr Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The scores are only satisfactory
Great location, stylish decor, the place with a spirit. Sadly the staff doesn’t speak English nor any other but Spanish. Breakfast is…. Very modest. They should work on this seriously.
Stayed 4 nights in Aug 2021

10/10 Excellent

JOSEPH SPYROUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly people and a beautiful Hotel
Went out there way to make my stay a great one, even allowing me a late check-out.
Stayed 1 night in Dec 2020
Response from recepcion on Jan 7, 2021
gracias señor michael con gusto siempre estaremos para hacer la estadía como si estuvieran en casa esperamos tenerlo nuevamente en nuestras instalaciones

10/10 Excellent

MariaVictoria, medellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el lugar la ambientacion y la calidad humana del personal, cada que vuelva a bogota estare alli , me senti muy bien atendida.
Stayed 1 night in Dec 2020
Response from recepcion on Jan 7, 2021
con gusto señora maría estamos para servirle y siempre la esperaremos para seguir asiéndola sentir en casa

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel steps from commercial center
Beautiful hotel with an old world feel, right in the heart of downtown. Friendly staff and great breakfast too!
Stayed 2 nights in Feb 2020

8/10 Good

Rick, ronto

Traveled with partner
Liked: Staff & service
Staff are very helpful and friendly. However we could only communicate through Google Translate. The building is nice and within walking distance to many tourist attractions. It might be a bit intimidating to some at night. If you are light sleeper you need to ask for a quiet room. Otherwise you will be kept awake all night. Breakfast is basic but good!
Stayed 4 nights in Feb 2020

6/10 Okay

TP, Ny

Liked: Cleanliness
Disliked: Amenities
Nothing was outlandishly bad about this property it was just middle of the road. sister was not friendly but then again they weren't in anyway unfriendly just indifferent. in an unsafe area as I saw a man on a motorcycle rob somebody on the street right in front of the hotel. they are very diligent about locking the door behind you and to let you in. I did not feel unsafe in the hotel. Somebody had recommended the Candelaria area to me. I was much happier in chapinero area later in the week
Stayed 2 nights in Jan 2020

6/10 Okay

David s.

Liked: Cleanliness
Nice
Location is not great but nice place great bed clean large room.
Stayed 3 nights in Jan 2020

8/10 Good

Jeff, Sydney, australia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming old hotel. No elevator though which means you need to lug your bags up a lot of steps if you stay on the top floor. No minibar either which would have been good.
Stayed 5 nights in Dec 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Armanfo, Puerto Rico

Traveled with group
Liked: Cleanliness, property conditions & facilities
Beautiful colonial bldg, well maintained with excellent location, very well priced. On the negative side a shady area and mostly the same breakfast every day.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was large, bedding was excellent, bathroom was spacious, daily cleaning was good. BUT there is no heating, and probably not necessary often; it was cold (40 F, 5 C) when I was there. My room was on the first floor at the back, room 7. The back window opened to a hallway where smokers did their thing, ugh. The laundry was there too and noisy all afternoon.. I contacted the hotel the day before and arranged a taxi pickup at the airport. I did this so I did not have to wait at the airport. The driver was 45 minutes late. The taxi rate from the airport to the hotel was 35000-50000 pesos. The hotel charged me 70000. I also asked for a wakeup call at 6:00 am, they did not call me to wake me up. I also asked for a taxi to the airport at 7:00 am. Of course it was 20 minutes late. So, I was not happy with my stay.
Stayed 2 nights in Dec 2019

8/10 Good

Gustavo, Los Ángeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Uniqueness of this former mansion makes it a must stay
Stayed 1 night in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service
Santa Lucia great location
The hotel is in the perfect location, 10 minutes walk from Universidades bus station, 5 minutes walk from the Museo del Oro, ten minutes walk from Plaza de Bolivar and the cathedral, 3 minutes walk from McDonalds and the main shopping street of Bogotá. My room was quiet. But this is not a luxury hotel, but perfectly OK as a modest hotel. The breakfast is modest (some juice, some fruit, eggs or pancakes, bread and jam with tea or coffee, brought to you, not self-service). The staff are friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Myles, Columbus, Ohio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well renovated boutique hotel in an up and coming neighborhood. Staff were kind and hopeful. Breakfast was made for us each morning. Although the gym was adequate, the sauna was an added benefit. Would stay again and will recommend to others who like old world culture in a modern city.
Stayed 6 nights in Nov 2019

10/10 Excellent

Ruth, Fernie, B.C.

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the breakfast was wonderful and the rooms were clean. It was like an Oasis in the middle of a very busy and crowded city.
Stayed 4 nights in Sep 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 6 nights in Jun 2019