Ratings based on 38 Verified Reviews

4.2 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Not bad!!!

Posted Nov 11, 2016
Pros: Staff, location & complimentary breakfast
Cons: You couldn't adjust the AC in your room. I was told that due to the season you're not allowed to turn on your AC
Location: McDonalds, mall , & other hotels.
Other than being able to not turn your AC in your room, the staff was very friendly & very responsive & the rooms big & clean.
Comment from Hotel Management
Dec 23, 2016 by dgonzalez, Hotel Management
Dear Donald. Thank you for inform us about of issue. We have checked the air conditioning of your room and made corrections. Best regards, Dario Gonzalez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey USA

An ideal Hotel for any traveller

Posted Nov 1, 2016
I was impressed with the staff who were so warm and helpful .
Comment from Hotel Management
Nov 9, 2016 by dgonzalez, Hotel Management
Dear Guest Our associates are proud to have been able to serve you. We are looking forward your next stay. Best regards, Dario Gonzalez G. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

near the airport and mall

Posted Aug 30, 2016
Excellent time in Bogotá and a nice time, confort room and delicious menú Thanks
Comment from Hotel Management
Sep 23, 2016 by dgonzalez, Hotel Management
Dear Guest. We are pleased to know that your stay was satisfactory. We are looking forward your next stay. Best regards, Dario Gonzalez G
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2016
Nice facilities, couldn't find any faults within my stay
Comment from Hotel Management
Aug 18, 2016 by dgonzalez, Hotel Management
Receive a warm greeting from the Sheraton Bogota Hotel. We appreciate the time you spend to respond our survey and evaluate the experience you had at the hotel. I would like to thank you for the great score awarded to our property. We are glad to know your expectations were satisfied, which is always our main goal. Looking forward to your next stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Guatemala

good rooms, not quite good spa

Posted Feb 17, 2016
Pros: beds and pillows
Location: centro comercial gran estación
good rooms, great beds and service. saunas look old but are ok.
Comment from Hotel Management
May 19, 2016 by dgonzalez, Hotel Management
Dear Mr. Byron. We are working every day to improve our products and services and thus achieve your total satisfaction. Best regards. Dario Gonzalez. General Manager.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami

Nice Clean & Comfortable Hotel.

Posted Feb 1, 2016
Pros: Room was comfortable!
Cons: Room was noisy (airport), restaurants could be better.
I am not a fan of Sheraton since I heavily use other brands, But I had a good experience.
Comment from Hotel Management
May 19, 2016 by dgonzalez, Hotel Management
Dear Mr. Fernando. Sheraton work so that it becomes your favorite brand. Best regards, Dario Gonzalez General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Fort Worth, TX

Short but sweet

Posted Dec 28, 2015
Pros: Very friendly and attentive staff
Cons: Free shuttle TO the airport
Location: Close to the airport. I did not have the opportunity to explore attractions near the hotel
The stay went very well. I was only there a short time, but was able to have dinner at the hotel and enjoy a room for a few hours before having to go to the airport. Overall, the experience was fantastic.
Comment from Hotel Management
May 19, 2016 by dgonzalez, Hotel Management
Dear Loren It is satisfactory for us to know that although his stay was short, it was sweet and fantastic. The hope on your next visit to the city. Best regards, Dario Gonzalez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to US Embassy

Posted Dec 4, 2015
Second time there.... Not so good the second time... Wi if was unpredictable .... Requested King bed but did not get.... Staff were great and transfers from airport to hotel were great! Would rate 4 Star but just about...
Comment from Hotel Management
May 31, 2016 by dgonzalez, Hotel Management
Dear Guest. Warm greeting from Sheraton Bogota. We appreciate the time spent in doing your comment and feedback. We are working hard to improve our Internet service. Looking forward. Best regards, Dario Gonzalez General Manager
1 out of 5
by A verified traveler

Reforms most be informed before

Posted Nov 1, 2015
Reforms schedule most be informed before guest reservations, I'm very disappointed with reforms surprise. About 9:00am workers started and I've just arrived to sleep after night flight.
Comment from Hotel Management
Dec 23, 2016 by dgonzalez, Hotel Management
Dear Guest. We would like to apologize for disturbing your rest. Sometimes there are situations that get out of hand. Best regards, Dario Gonzalez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

On my way back to Canada

Posted Oct 12, 2015
Love this hotel. Nice people, always friendly and willing to help you. The food is spectacular, exotic fruits, nice COLOMBIAN coffee, all types of pastry. I would return with no question. Very clean and shuttle very comfortable and close to the airport.