Ratings based on 299 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsfield, MA

Nice modern hotel in good location

Posted Mar 25, 2017
Pros: NIce large, clean room; nice breakfast buffet; good location.
Location: Nice part of town with a modern shopping mall one block away.
The hotel is well run and staffed. Room is nice. Breakfast came with the room and was a nice buffet spread each morning. Hotel is in a good part of Bogota. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Great hotel in Bogota

Posted Mar 25, 2017
Nice hotel casino inside very nice staff for vip and gold Expedia member great options
5 out of 5
Recommended
for Everyone
by A verified traveler from Clearweater, FL

great location, great place.

Posted Feb 1, 2017
Excellent overall, price, location, staff, food, transportation.
Comment from Hotel Management
Feb 2, 2017 by Alejandra Melo, Hotel Management
Dear Alex Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us and we would like to thank you too for the time that you spend qualifying your visit to our hotel. We hope we can count with your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama, Panama

Perfect!

Posted Oct 30, 2016
Location: the property is conected to a casino, a Friday´s and I think a coffee shop. A big mall across the street.
The staff was very polite and welcoming, My room was very comfy, clean, the bed firm but not hard, had two down pillows and two anti-allergic which was great. The blackout is electronic, great. They follow the eco-policy of not changing the sheets everyday upon your request, another plus. Breakfast was delicious. Changes a little every day. from omelettes to chicken with mushrooms, fruit, cheeses yoghurt, pastries... all great. Lobby is beautiful. I would stay here again, hands down!
Comment from Hotel Management
Nov 1, 2016 by Alejandra Melo, Hotel Management
Dear Irene Thank you very much for your kind comments, it is a pleasure for us to know that you felt really comfortable in our hotel and that our services and the attention provided by our staff made of your stay an excellent experience. We will be waiting for your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location and good restaurant

Posted Oct 23, 2016
Good experience except no English channels on TV.
Comment from Hotel Management
Nov 1, 2016 by Alejandra Melo, Hotel Management
Dear Libia Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us and we are taking the measures need it in order to have more English channels on our system. We hope we can count with your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Estimado Huésped Muchas gracias por el tiempo que nos dedica al calificar su estadía con nosotros, nos alegra haya tenido una agradable experiencia en nuestro hotel, esperamos muy pronto poder contar con su visita nuevamente. Cordial saludo, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from estrada

Nice hotel

Posted Aug 19, 2016
Nice hotel to stay located in a nice area in Bogota
Comment from Hotel Management
Sep 30, 2016 by Alejandra Melo, Hotel Management
Dear Jose Thank you very much for your comments, we are really glad to know that you had a great experience during your stay and that our location worked perfect with the purpose of your trip. We will be waiting for your next visit. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
by Nelson

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Estimado Nelson Es muy grato para nosotros saber que durante su estadía nuestro servicio e instalaciones generaron un gran impacto, esperamos muy pronto poder contar con su visita nuevamente y brindarle una excelente experiencia. Cordial saludo, Alejandra Melo Quality Assurance Manager
5 out of 5
by Luis

Posted Aug 9, 2016 on Hotels
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Estimado Huésped En nombre de todo nuestro equipo le agradezco por su valiosa calificación, nos alegra que haya tenido una excelente estadía, esperamos muy pronto poder contar con su visita nuevamente. Cordial saludo,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2016
Nice hotel, room service took a long time. Staff was really kind
Comment from Hotel Management
Aug 5, 2016 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, for us it is really important to know what our guest think about their stay in our hotel, it is a great opportunity to improve and provide an excellent experience. I would like to apologize for the inconvenience with the room service, right now we are making the respective following and we will take the respective corrective measures needed. We hope to have the opportunity to have you as our guest again and provide and excellente experience. Best regards, Alejandra Melo Quality Assurance Manage