Ratings based on 385 Verified Reviews

4.5 out of 5
82% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel central to everything

Posted Jun 15, 2018
I recently stayed at Sonesta Hotel while I had to renew my passport, the staff were great, room was clean and modern and comfy. I would recommend this to business and families.
Comment from Hotel Management
Jun 15, 2018 by Alejandra Melo, Hotel Management
Dear Mick Thank you very much for your kind comments, we are really glad to know that your experience in our hotel was everything what you expect, we would love to have you as our guest very soon again. Best regards, Alejandra Melo Quality Assurance Manager
4 out of 5
by A verified traveler from Guatemala

Posted Jun 10, 2018
One night lay over stay. Facilities and staff were all great. Sonesta signature style and room comfort. In my case I had issue with noises from outside and neighboring rooms.
Comment from Hotel Management
Jun 15, 2018 by Alejandra Melo, Hotel Management
Dear Hugo Thank you very much for your comments, we are really glad to know that our facilities and service were up your expectations, however we want to apologize for the inconvenience presented with noise, it would be a pleasure to count on your visit very soon again and be able to provide an excellent stay in our hotel with a memorable experience. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
by A verified traveler

Posted Jun 2, 2018
Excellent expirince, great stuff. Conftable, clean, great location. We will come back for sure.
Comment from Hotel Management
Jun 15, 2018 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us and we would be pleased to have you as our guest again. Best regards, Alejandra Melo Coordinadora de Servicio al Huésped
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 28, 2018
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 17, 2018
5 out of 5
by A verified traveler

Posted May 13, 2018
Nice and helpful staff -room clean and comfortable
Comment from Hotel Management
Jun 15, 2018 by Alejandra Melo, Hotel Management
Dear Mary-Ann Thank you very much for your comments, we are really glad to know that our service and rooms made of your stay an excellent experience. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

enjoyed our stay here

Posted May 9, 2018
very nice and great service. staff excellent and helpful. Room very comfortable and clean
Comment from Hotel Management
Jun 15, 2018 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that you had an excellent experience during your stay with us Best regads, Alejandra Melo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2018
.is was a pleasant experience the staff were extremely friendly and helpful.
Comment from Hotel Management
Apr 27, 2018 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, we are really glad to know that you had a wonderful experience during your stay with us. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance manager
5 out of 5
Recommended
for Everyone
by A verified traveler

modernized hotel--great place to stay

Posted Apr 25, 2018
great location in Bogota'....fantastic remodeling job...very modern and comfortable rooms.... very nice breakfast included
Comment from Hotel Management
Apr 27, 2018 by Alejandra Melo, Hotel Management
Dear Guest Thank you very much for your comments, it is a pleasure to know that our facilities and service reached your expectations and that you had a great experience during your stay with us. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from caracas

Great hotel !!

Posted Apr 25, 2018
Excellent location area for business or vacation travel... nice hotel with very good staff !
Comment from Hotel Management
Apr 27, 2018 by Alejandra Melo, Hotel Management
Dear Victor Thank you very much for your comments, we are really glad to know that our location was perfect for the purpose of your trip and that your experience with our service was excellent. We hope we can count on your visit very soon again. Best regards, Alejandra Melo Quality Assurance Manager