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Reviews of Tequendama Suites Bogota

4 out of 5
Tequendama Suites Bogota
Carrera 10, 27-51, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 923 reviews" "
Rating 8 - Good. 222 out of 923 reviews" "
Rating 6 - Okay. 85 out of 923 reviews" "
Rating 4 - Poor. 45 out of 923 reviews" "
Rating 2 - Terrible. 34 out of 923 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alvaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suit was very nice. The staff at the front desk were not too friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Norm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spacious
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Dear Norm good morning, many thanks for ypyr feedback and rate

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best and mosh friendly place in Bogota .
Stayed 2 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Dear Juliana good morning many thanks for your feedback and rate, we work every day leaving great experiences in all our guest.

10/10 Excellent

Ardeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at Tequendama Suites. We will be back!
Stayed 7 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Dear Ardeline good morning, many thanks for your feedback and rate

2/10 Terrible

Elmer Wilfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Estimado Elmer buenos días, lamentamos que su experiencia no haya estado a la altura de lo que esperaba, seguimos trabajando en mejorar.

2/10 Terrible

Maria del

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reportamos el Baño dañado nunca lo arreglaron nos ignoraron el área súper peligrosa y súper costoso el Cuarto u con el Baño dañado mala experiencia !! 0 de 10 no recomendado
Stayed 2 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 19, 2024
Estimada María lamentamos mucho que en Tequendama Suites su experiencia no haya estado a la altura de lo que esperaba, seguimos trabajando para mejorar en los productos y servicios que prestamos.

8/10 Good

Zhaofang

Traveled with family
Liked: Cleanliness, property conditions & facilities
nice hotel
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 19, 2024
Dear Zhaofang many thanks for your feedback and rate.

4/10 Poor

Bruce

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place is sinking like a rock in the minds of travelors. The problem is the hotel suffers from the Rolo attitude that it isn't necessary to actually do what you say you will do as long as you say you will do it, after the false promise has been made their view is that they have "done their best" and any resultant displeasure is entirely the fault of the other side. Things as simple as insufficient towels, no tools in the kitchenette suites, no hangars,period, partial replenishment of consumables, and effective refusal to replace batteries on remote controls are all "part of the package". My guess is the manager is in way over his or her head/ suffers from the same bloody-minded Rolo mentality. The complete opposite attitude is found at the Tequendama Hotel where they have chosen to operate it as a real hotel with customer service as an aim.. Based on what people I spoke to at Tequndama Hotel said they would return. I can not same the same for Tequendama Suites, - it is just plain irritating to stay there!
Stayed 6 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 13, 2024
Dear Bruce many thanks for your feedback. Suites really apologize about your experience didnt reach your expectations. The bad services donot represent our quality services and these will be escalate with the leaders encharge in the diferents areas. I hope to see you again here in Tequendama Suites Bogotá

10/10 Excellent

Anthony leonard

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need upgrading blinds need repair. Floors are starting to lift up.
Stayed 8 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 11, 2024
Dear Anthony many thanks for your feedback. about old areas remodeling is on the way to offer great areas and experiences.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 6, 2024
Dear Michael good morning, many thanks for your rate.

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
value, location and friendly staff! However when I reported a clean sheet issue , it was like: there was a mistake ! Property manager did not care to speak with me despite my two times request!
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 5, 2024
Dear Mohsen, good morning, many thanks for your feedback, About the issue, Our guest service area willl check cause this no represent our quality service.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Estimado Johnny buenos días muchas gracias por la valoración

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities
Enjoyed my stay here. Suites are nice and spacious and for a great price. The property could do with some exterior renovation and upgrading the furniture. When I return to Bogota, I will stay here again. Beautiful country and people.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 4, 2024
Dear Julio Goopd morning, many thanks for your feedback, this one let us improve in a best services and products.

10/10 Excellent

Migdalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Excellent customer service, and overall, very nice hotel. Thank you!
Stayed 14 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 5, 2024
Dear Migdalia good morning, many thanks for your feedback and rate. This one let us improve in a best services and products.

10/10 Excellent

Burton Baihua

Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 26, 2024
Dear Baihua many thanks for your rate.

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 27, 2024
Dear Silvia good morning many thanks for your feedback.

10/10 Excellent

Luis, Aguadilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes facilidades, limpio y espacioso. Personal muy agradable y atento.
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 26, 2024
Estimado Luis buenos días, muchas gracias por su valoración y retroalimentación, esta nos permite seguir prestando servicios de óptima calidad a través del personal mas preparado.

4/10 Poor

Fernando, West Henrietta

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a suite of adjoining rooms for a very good price. That means we had a great amount of space including 4 queen sized beds, 3 bathrooms and 2 kitchens. That is all the positive. The rooms need to be updated. The decor is old and tired. There was no hot water this morning to shower. The restaurant was good but the second day the buffet was out of anything I would want to eat. Also, my husband made an appointment for a massage and when he got there they said they had to cancel because the people ahead of him were late and they weren't done with their massage. That's extremely poor customer service. In all, I was not impressed. I also want to point out that this hotel does not have AC which might be common in Bogota but it was really warm in our room. Also, the listing on Expedia said there was a concierge but there isn't one and we needed someone to help find tours. Another very strange thing was we got room service for our son who was tired and didn't want to go to the restaurant, and when they delivered the food they wanted to be paid instead of charging it to the room and my son's credit card didn't work and he had to call us to talk to the staff. I've never been to a hotel that you couldn't charge room service to the room. Also same rule in the restaurant. Couldn't put that on the room. It seems more of a hotel for business travel than family vacation.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 22, 2024
Dear Fernando good morning, many thanks for your feedback, this one let us improve. Alway there are changes to be better, and each point will be reviewed with the leaders encharge in order to avoid situations that do mnot represent our quality services, Suites really apologize about the issues we will to do better.

10/10 Excellent

Julian

Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 21, 2024
Estimado Julián buenos días muchas gracias por la valoración

8/10 Good

Ed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed extended check out at no charge that was super
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 19, 2024
Dear Ed many thanks for your feedback and rate.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Like the location of the hotel. Close to city attractions.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 14, 2024
Dear William, many thanks for your feedback, this one let us improve in a best services and products.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Todo lo que necesitaba para vacacionar y descansar ademas de la amabilidad y color humano de su personal todo escelente
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 12, 2024
Estimado Ramon muy buenos días, muchas gracias por la gran retroalimentación. Esta nos permite seguir prestando servicios de la mas alta calidad a través del personal mas capacitado.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean and a great location for us. The staff is friendly and very helpful. The suite furniture is worn and kitchen utensils very sparse.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 12, 2024
Dear Richard good morning, many thanks for the feedback, throuth this one Suites can to improve in a vbest services and products.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly good rooms
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 7, 2024
Dear Maria good morning, many thanks for your feedback and rate.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very attentive staff in a secure, safe area of the city
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 7, 2024
Dear John good morning many thanks for the feedback and rate.

10/10 Excellent

Miguel Angel, Stoughton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Good breakfast Buffett. Value was excellent. Friendly.
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear Miguel good morning many thanks for your feedback and rate

6/10 Okay

Ed

Traveled with group
Liked: Cleanliness, staff & service
Central to tourist points of attraction. Large suites and comfortable. Friendly staff but not well organized.
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear Ed many thanks for ypur feedback and rate

4/10 Poor

Johnnatan

Stayed 2 nights in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Mar 21, 2024
Estimado Jothnnatan buenos días de acuerdo con tu calificación, vemos que tu estadía no estuvo a la altura de lo que esperaba, esperamos tener una 2da oportunidad para atenderte en Tequendama Suites Bogotá

10/10 Excellent

juliette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous, it is safe to stay there and people are so nice
Stayed 7 nights in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear Juliette many thanks for your feedback and rate. all our team make their job in make guest too happy

8/10 Good

Flor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Made a big difference.
Stayed 2 nights in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear Flor many thanks for you feedback and rate. this one let us improve in a abest services and products.

2/10 Terrible

John, Sterling

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don’t like giving bad reviews. Especially when there is so much potential. Where to begin…. Well when I first entered the room, at least 2 light bulbs were out and one of the lamps didn’t work so the lighting was horrible. Then the room safe wasn’t even bolted to the wall. What the purpose of putting valuables in a safe that can be picked up and carried away. Then the shower curtain was installed backwards and the shower faucet was broken and would only trickle water. The outlets were also coming out of the wall, which made plugging in your charger challenging. The point is, a little maintenance can go a long way.
Stayed 1 night in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear John good afternoon, many thanks for the feedback, each point let us improve in a best services and products, about maintenance, remodeling is on the way in order to offer modern areas and great experiences.

6/10 Okay

Karen

Traveled with family and small children, Traveled with family
Liked: Staff & service
I don’t like that much. The room was old also the towel smelled bad plus the water of the bathroom is no working well.
Stayed 1 night in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 6, 2024
Dear Karen many thanks for the feedback.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good value. Spacious rooms. Great breakfast included. Highly recommend it!
Stayed 8 nights in Jan 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Jan 12, 2024
Dear Timothy many thanks for the feedback. This one let us improve in a best services and products.

6/10 Okay

CARLOS E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like the problem with 2905 kitchen stove electric range power breakers off every day need to call to be reset the breakers are not tolerance the demand off one stove burner after 3 times call to be repaired i get tire and get food outside.
Stayed 6 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Jan 9, 2024
Dear Carlos good morning, many thanks for your feedback. About breakers, I will inform maintenance area in order to solve and avoid situations like this. Suites really apologize for the inconveniences.

10/10 Excellent

Diana

Stayed 1 night in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Jan 2, 2024
Estimada Diana buenos días muchas gracias por su valoración.

10/10 Excellent

PEDRO, COLUMBIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Rooms are great.
Stayed 3 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Pedro good morning many thanks for the feedback. This one let us improve in a best services and products

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 1 night in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Guest many thanks for the rate

10/10 Excellent

Zhicheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good space and close to everywhere in the city.
Stayed 7 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Zhicheng many thanks for the feedback, beauty pics. Your opinion is too important for us

2/10 Terrible

Leidy

Stayed 2 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Jan 12, 2024
Estimada Leidy buenas tardes, veo en su calificación que la experiencia no estuvo a la altura de lo que esperaba, Esperamos tener una 2da oportunidad para reivindicar ese expectativa

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay 👍
Stayed 1 night in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Jan 2, 2024
Dear Sonia good morning many thanks for your feedback and rate.

6/10 Okay

SEONG MIN

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Seong Min many thanks for your rate

10/10 Excellent

masahiro

Stayed 4 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Masahiro many thanks for your rate

10/10 Excellent

Reinhold

Stayed 2 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Reinhold many thanks for your rate

10/10 Excellent

Fiona

Stayed 5 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 5, 2023
Dear Fiona good morning many thanks for your feedback.

10/10 Excellent

Apolo

Liked: Cleanliness, staff & service, amenities
Great value, the rooms are large and comfortable. The service was friendly with helpful staff. It felt very safe as well.
Stayed 2 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 1, 2023
Dear Apolo good morning many thanks for your feedback, Suites really appreciate cause thislet us improve in a best in a best services and products.

4/10 Poor

Maria

Disliked: Staff & service
This property could have been great bc it's location and security, but the employees are not doing the work to keep it running correctly!
Stayed 2 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Nov 30, 2023
Dear Maria good morning, many thanks for your feedback, Suites really apologize about the experiences with some employees that do not reprensent our quality standars. We will work todo best for all our guests

10/10 Excellent

Edgar

Stayed 5 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear Edgar many thanks for your rate.

8/10 Good

Maria

Stayed 2 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Dec 27, 2023
Dear María many thanks for your rate.

10/10 Excellent

luis, ridgefield park

Super fantastic week for me in this hotel
Stayed 7 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Feb 13, 2024
Dear Luis good morning, many thanks for your feedback and rate. Suites Hopes to see you again here.

4/10 Poor

david

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel qui aurait besoin, d'un sacré rafraîchissement global.
Stayed 2 nights in Nov 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on Nov 28, 2023
Dear David many thanks for your feedback and rate.