Interior

Reviews of Fairfield by Marriott Bogota Embajada

3.5 out of 5
Fairfield by Marriott Bogota Embajada
Calle 24, 51-40, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1004 reviews" "
Rating 8 - Good. 245 out of 1004 reviews" "
Rating 6 - Okay. 63 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

RICHARD

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom swivel mirror came off and broke when I touched it . Toilet flush very weak . TV signal was lost most of the stay . Safe was broken
Stayed 1 night in Apr 2024
Response from Disculpas on Apr 12, 2024
We sincerely regret the inconveniences during your stay. We apologize for any inconvenience you may have experienced. We are taking corrective measures in the areas involved to enhance our services. We appreciate your understanding and look forward to providing you with an exceptional experience in the future. Thank you for your patience!Best regards,Fairfield By Marriott Bogota Embassy Hotel

10/10 Excellent

Maritza, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, breakfast very good look of optio s
Stayed 2 nights in Apr 2024
Response from Agradecimiento on Apr 8, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is located in a very nice area.
Stayed 3 nights in Mar 2024
Response from Agradecimiento on Apr 6, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

DARIBEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio me encanto el hotel
Stayed 3 nights in Mar 2024
Response from Agradecimiento on Apr 2, 2024
Queremos expresar nuestro sincero agradecimiento por tomarse el tiempo de calificar su reciente estancia con nosotros. Nos complace saber que su experiencia fue placentera y gratificante. Su opinión es fundamental para nosotros, y esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

6/10 Okay

Mohander

Liked: Cleanliness, property conditions & facilities
Front desk and restaurant staff no good very rude behavior 👎👎
Stayed 7 nights in Mar 2024
Response from Disculpas on Mar 26, 2024
Lamentamos sinceramente las incomodidades durante su estadía. Pedimos disculpas por los inconvenientes que haya experimentado. Estamos tomando medidas correctivas en las áreas involucradas para mejorar nuestros servicios. Agradecemos su comprensión y esperamos poder ofrecerle una experiencia excepcional en el futuro. ¡Gracias por su paciencia!Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

10/10 Excellent

Juan, Floridablanca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, good location, shuttle works fine but it takes one hour between one and the other.
Stayed 1 night in Mar 2024
Response from Agradecimiento on Mar 20, 2024
Thank you very much for your positive feedback! We are glad to hear that you have enjoyed our service. We would like to inform you that room allocation is done according to the type of reservation generated, and transportation operates every hour due to the time between each trip, both outbound and return.Best regards,Fairfield By Marriott Bogota Embassy Hotel

8/10 Good

Jaqueline

Business traveler
Liked: Property conditions & facilities
Safe and clean area
Stayed 4 nights in Mar 2024
Response from Agradecimiento on Mar 20, 2024
¡Thank you very much for your positive feedback! We are delighted to learn that our service has met your expectations. Your support and satisfaction are our greatest motivation. We look forward to continuing to exceed your expectations!Best regards,Fairfield By Marriott Bogota Embassy Hotel

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. I was very pleased with the staff and the cleanliness of the place as well as the comfort of the room. The only thing that will make it even better will be if they had AC at the room other than that every was great.
Stayed 1 night in Feb 2024
Response from Agradecimiento on Mar 9, 2024
¡Thank you very much for your positive feedback! We are delighted to learn that our service has met your expectations. We would like to inform you that our rooms are equipped with air conditioning. In case you need assistance with its operation, you can contact reception, and our telephone operators will direct someone to assist you.Your support and satisfaction are our greatest motivation. We look forward to continuing to exceed your expectations!Best regards,Fairfield By Marriott Bogota Embassy Hotel

10/10 Excellent

William

Liked: Amenities
Restaurants
Stayed 3 nights in Feb 2024
Response from Agradecimiento on Mar 6, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

Juhwan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe , kind, and good breakfast
Stayed 7 nights in Feb 2024
Response from Agradecimiento on Mar 4, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

Edmundo, SAO PAULO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in Bogotá. Large Room, Nice bed, clean bathroom. Very good breakfast and restaurant.
Stayed 5 nights in Feb 2024
Response from Agradecimiento on Mar 4, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Good services👍
Stayed 1 night in Feb 2024
Response from Agradecimiento on Mar 1, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agradecimiento on Feb 17, 2024
Queremos expresar nuestro sincero agradecimiento por tomarse el tiempo de calificar su reciente estancia con nosotros. Nos complace saber que su experiencia fue placentera y gratificante. Su opinión es fundamental para nosotros, y esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Agradecimiento on Jan 25, 2024
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for location
Good hotel for the location
Stayed 6 nights in Oct 2023
Response from Agradecimiento on Dec 15, 2023
We want to express our sincere gratitude for taking the time to rate your recent stay with us. We are pleased to know that your experience was enjoyable and rewarding. Your feedback is crucial to us, and we look forward to the pleasure of welcoming you again in the future.Best regards,Fairfield By Marriott Bogotá Embassy Hotel

10/10 Excellent

BERTHA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Agradecimiento on Dec 14, 2023
Queremos expresar nuestro sincero agradecimiento por tomarse el tiempo de calificar su reciente estancia con nosotros. Nos complace saber que su experiencia fue placentera y gratificante. Su opinión es fundamental para nosotros, y esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

10/10 Excellent

Emerita Gabina

Stayed 1 night in Nov 2023
Response from Agradecimiento on Dec 14, 2023
Queremos expresar nuestro sincero agradecimiento por tomarse el tiempo de calificar su reciente estancia con nosotros. Nos complace saber que su experiencia fue placentera y gratificante. Su opinión es fundamental para nosotros, y esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I thought the room was a little on the small side. Granted, I got the smallest room they had, but it felt a little cramped. Also, in the bathroom, the counter extends over the top of the toilet, and the toilet flushes from the top so you stick y our hand in the gap and hunt for the button. And then, because of the layout, the toilet seat wont stay up because the counter juts out too far. It just seemed like it wasnt designed very well. However, if you are looking for a comfortable room, nice bed, good linens, and a friendly and efficient staff, I think this is a top rate hotel, and worth the money.
Stayed 1 night in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Timothy, We would like to let you know that we are deeply concerned by your comments regarding your recent stay at the Hotel, and we sincerely apologize. We have reviewed your feedback in conjunction with the entire Hotel staff and you can be assured that we have taken corrective action

10/10 Excellent

ernesto

Stayed 1 night in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Ernesto,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Agradecimiento on Dec 5, 2023
Queremos expresar nuestro sincero agradecimiento por tomarse el tiempo de calificar su reciente estancia con nosotros. Nos complace saber que su experiencia fue placentera y gratificante. Su opinión es fundamental para nosotros, y esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

10/10 Excellent

maria alejandra tobon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Maria Alejandra,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Angel Enrique

Liked: Cleanliness, staff & service
Shower was with no door, and it’s a bit of a mess when you shower.
Response from Disculpas on Nov 7, 2023
We sincerely regret the inconveniences during your stay. We apologize for any inconvenience you may have experienced. We are taking corrective measures in the areas involved to enhance our services. We appreciate your understanding and look forward to providing you with an exceptional experience in the future. Thank you for your patience!Best regards,Fairfield By Marriott Bogota Embassy Hotel

8/10 Good

NUVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Nubia,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

Arsalan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOGOTA 1 Day
Good but no amenities, ideally located, close to the airport and staff was helping and nice
Stayed 1 night in Oct 2023
Response from Agradecimiento on Nov 3, 2023
¡Muchas gracias por sus comentarios positivos! Nos alegra saber que nuestro servicio ha sido de su agrado. Su apoyo y satisfacción son nuestra mayor motivación. ¡Esperamos seguir superando sus expectativas!Cordialmente,Hotel Fairfield By Marriott Bogotá Embajada

10/10 Excellent

KEYLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Keyla,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

David

Stayed 4 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear David,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

KEYLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Keyla,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

ELENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Embassy USA
Stayed 2 nights in Aug 2023
Response from Agradecimiento on Nov 7, 2023
¡Thank you very much for your positive feedback! We are delighted to learn that our service has met your expectations. Your support and satisfaction are our greatest motivation. We look forward to continuing to exceed your expectations!Best regards,Fairfield By Marriott Bogota Embassy Hotel

6/10 Okay

Carlos

Business traveler
Liked: Cleanliness
I didn´t like the shower (batroom), is very small, I can´t take a normal shower.
Stayed 2 nights in Sep 2023
Response from Disculpas on Nov 3, 2023
We sincerely regret the inconveniences during your stay. We apologize for any inconvenience you may have experienced. We are taking corrective measures in the areas involved to enhance our services. We appreciate your understanding and look forward to providing you with an exceptional experience in the future. Thank you for your patience!Best regards,Fairfield By Marriott Bogota Embassy Hotel

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice hotel but they were working on the room above, so three hours of banging hammers
Stayed 1 night in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Sina

Great hotel, but smells on hallways.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shades need to be fixed, not a big deal
Stayed 3 nights in Jul 2023
Response from Disculpas on Jul 29, 2023
"We sincerely apologize for the inconveniences during your stay. We apologize for any inconvenience you may have experienced. We are taking corrective measures in the areas involved to improve our services. We appreciate your understanding and look forward to providing you with an exceptional experience in the future. Thank you for your patience!Kind regards,Hotel TRYP by Wyndham Bogotá Embajada"

8/10 Good

Eileen Anneth

Liked: Cleanliness, staff & service
Nothing
Stayed 6 nights in Jul 2023

4/10 Poor

Ralph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not say there was no heat and Bogota gets cold at night. We asked for blankets and they never arrived. There are no hair dryers in the rooms
Stayed 1 night in Jul 2023
Response from Disculpas on Jul 29, 2023
"We sincerely apologize for the inconveniences during your stay. We apologize for any inconvenience you may have experienced. We are taking corrective measures in the areas involved to improve our services. We appreciate your understanding and look forward to providing you with an exceptional experience in the future. Thank you for your patience!Kind regards,Hotel TRYP by Wyndham Bogotá Embajada"

10/10 Excellent

humberto

Liked: Staff & service, property conditions & facilities
Perfect for embajada trip Clean and nice
Stayed 3 nights in Jul 2023
Response from Agradecimiento on Jul 18, 2023
On behalf of the entire team at the TRYP by Wyndham Bogotá Embassy Hotel, I would like to express our sincere gratitude for taking the time to answer our customer satisfaction survey and sharing your experience at our hotel.We greatly value your opinion and feedback as it helps us to continually improve our services and provide an exceptional experience for our guests.We hope to have the privilege of welcoming you back in the near future and providing you with another memorable experience at our hotel.Cordially,TRYP by Wyndham Bogotá Embassy Hotel

4/10 Poor

Yoletta, HAMILTON

Stayed 3 nights in Jul 2023

2/10 Terrible

Ner, Orem

Business traveler
Disliked: Staff & service
I was charged a 55.000 pesos fee at check-in.
Stayed 1 night in Jul 2023
Response from Solicitud on Jul 13, 2023
We write to you to express our most sincere apologies for the inconveniences you experienced during your recent stay at our hotel. We are extremely concerned about your satisfaction and are sorry for any inconvenience this has caused. By reviewing your comments, we would like to learn more about this situation so that we can review it carefully.We are looking forward to your comments.Cordially,Hotel TRYP by Wyndham Bogota Embassy

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff at reception desk and restaurant. Very accommodating in person and on the phone. Had 2 rooms 3 days apart. Shuttle was free and punctual. I will stay here again.
Stayed 1 night in Jul 2023
Response from Agradecimiento on Jul 8, 2023
We appreciate the comments you have shared about our hotel and your experience in it. We are very pleased to know that you enjoyed your stay and that our services met your expectations.Your appreciation and kind words motivate us to continue providing exceptional service to all of our guests. We constantly strive to offer memorable experiences and we are pleased to have been able to meet your needs and expectations.We appreciate your time and support. We hope to have the opportunity to welcome you again in the future and make your next stay another unforgettable experience.Cordially,Hotel TRYP by Wyndham Bogota Embassy

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 2 nights in May 2023
Response from Agradecimiento on Jul 6, 2023
We appreciate the comments you have shared about our hotel and your experience in it. We are very pleased to know that you enjoyed your stay and that our services met your expectations.Your appreciation and kind words motivate us to continue providing exceptional service to all of our guests. We constantly strive to offer memorable experiences and we are pleased to have been able to meet your needs and expectations.We appreciate your time and support. We hope to have the opportunity to welcome you again in the future and make your next stay another unforgettable experience.Cordially,Hotel TRYP by Wyndham Bogota Embassy

8/10 Good

Inayat

Stayed 1 night in Jun 2023

10/10 Excellent

John Jairo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property close to the US Embassy. Rooms are clean, comfortable. Staff is very friendly and attentive. Breakfast is abundant and delicious! Highly recommend this property.
Stayed 2 nights in Jun 2023
Response from Agradecimiento on Jun 22, 2023
On behalf of the entire team at the TRYP by Wyndham Bogotá Embassy Hotel, I would like to express our sincere gratitude for taking the time to answer our customer satisfaction survey and sharing your experience at our hotel.We greatly value your opinion and feedback as it helps us to continually improve our services and provide an exceptional experience for our guests.We hope to have the privilege of welcoming you back in the near future and providing you with another memorable experience at our hotel.Cordially,Hotel TRYP by Wyndham Bogota Embassy

10/10 Excellent

WIN, Rego Park

Stayed 1 night in Jun 2023

4/10 Poor

Francis, San Diego

Liked: Staff & service
There room and bathroom was small. No wash clothes, unable to completely open the toilet seat due to a shelve located above it. Seat couldn't stay up. poor lighting in the room. The only decent thing about the place was the decent breakfast.
Stayed 2 nights in Jun 2023
Response from Disculpas on Jun 22, 2023
We want to express our sincere appreciation for the positive feedback you have recently given us.We take this opportunity to remind you that we have taken into account your laundry requests. We've given our laundry staff feedback to make sure your garments are treated with the care and efficiency they deserve. We remind you that to use this service, you must request it at our reception, where we will be happy to help you with your request.In addition, we are pleased to inform you that in our hotel we have implemented dim lighting in the rooms, designed to provide you with a calm environment conducive to adequate rest. We know how important it is for you to be able to relax and recharge in a peaceful environment, and we have taken steps to ensure a pleasant experience during your stay.We hope to have the privilege of welcoming you back in the near future and providing you with another memorable experience at our hotel.Cordially,Hotel TRYP by Wyndham Bogota Embassy

10/10 Excellent

Jason

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with the convenient 5 minute walk to the US Embassy across the street for Embassy appointment. I felt very safe and well served by the hotel and the immediately adjacent restaurants on the first floor.
Stayed 2 nights in Jun 2023
Response from Agradecimiento on Jun 21, 2023
On behalf of the entire team at the TRYP by Wyndham Bogotá Embassy Hotel, I would like to express our sincere gratitude for taking the time to answer our customer satisfaction survey and sharing your experience at our hotel.We greatly value your opinion and feedback as it helps us to continually improve our services and provide an exceptional experience for our guests.We hope to have the privilege of welcoming you back in the near future and providing you with another memorable experience at our hotel.Cordially, TRYP by Wyndham Bogotá Embassy Hotel

8/10 Good

John

Stayed 2 nights in Jun 2023

10/10 Excellent

Eli, Rolla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Larry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2023
Response from Agradecimiento on Jun 17, 2023
On behalf of the entire team at the TRYP by Wyndham Bogotá Embassy Hotel, I would like to express our sincere appreciation for taking the time to answer our customer satisfaction survey and sharing your experience at our hotel.We value your opinion and feedback as it helps us to continually improve our services and provide an exceptional experience for our guests.We hope to have the privilege of welcoming you back in the near future and providing you with another memorable experience at our hotel.Cordially,TRYP by Wyndham Bogotá Embassy Hotel

2/10 Terrible

Luz, Loveland

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Ecommerce Manager on Jun 20, 2023
Buenas tardes, Sra Luz lamentamos la situación presentada, si su calificación corresponde al cobro de los impuestos, le recomendamos verificar siempre la información en la pagina de expedia.com ya que termino la exención de IVA para los colombianos. Quedamos atentos a cualquier aclaración adicional.