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Reviews of Wyndham Bogotá

4 out of 5
Wyndham Bogotá
Avenida La Esperanza No. 51-40, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1005 reviews" "
Rating 8 - Good. 221 out of 1005 reviews" "
Rating 6 - Okay. 51 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Has a lot of restaurants on the second floor
Stayed 1 night in Apr 2024
Response from . on Apr 24, 2024
Estimado Carlos, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.

10/10 Excellent

silvio, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I had a situation. I had food poison. Stay in bed at the hotel for four days. At the first day I requested help for one employee Harold and he just ignored and laugh at my face. I got very upset because I was feeling bad. Later I found Daniel that helped me and requested medicine at a local Pharmacy. Other than that I will be back to this hotel. Thank you!
Stayed 8 nights in Apr 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 4 nights in Mar 2024
Response from . on Apr 6, 2024
Dear Benjamin, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

jhevante

Liked: Staff & service, property conditions & facilities
No hassle safe check in and out was a breeze
Stayed 4 nights in Mar 2024
Response from . on Apr 3, 2024
Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Agnerys, Bayamon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bogota. Hermosa
Stayed 4 nights in Mar 2024
Response from . on Mar 26, 2024
Dear Agnerys, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Susana

Stayed 1 night in Mar 2024
Response from . on Apr 8, 2024
Estimada Sra. Susana, gracias por tomarse el tiempo en el diligenciamiento de la encuesta sobre su experiencia en Wyndham Bogotá. Estamos complacidos que haya encontrado en general una estadía placentera con un servicio quesatisfizo sus necesidades. Nos esforzamos continuamente por superar sus expectativas.

10/10 Excellent

Birgitt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness Difficulty to change Colombian Pesos
Stayed 3 nights in Feb 2024
Response from . on Mar 18, 2024
Dear Birgitt, thank you for taking the time to complete the survey. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. According to the exchange currency issue, we are not allowed to do it, there are some places close to the hotel. We are taking the appropriate steps to solve the cleanliness problem and meeting your needs during next stay. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.

2/10 Terrible

Fernando

Stayed 3 nights in Mar 2024
Response from . on Apr 5, 2024
Estimado Fernando, gracias por tomarse el tiempo para contarnos sobre su experiencia en Wyndham Bogotá. Lamentamos que esta no cumpliera con sus expectativas; le expresamos nuestras más sinceras disculpas. Su comodidad es nuestra prioridad, gracias por su comprensión y por elegir nuestro hotel, esperamos contar con su presencia nuevamente en el futuro.

10/10 Excellent

ALEXIS

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service with great locations near everything: stores, restaurants, shopping.
Stayed 3 nights in Mar 2024
Response from . on Mar 11, 2024
Dear Alexis, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Claudia

Liked: Staff & service
The bathroom was not clean. The switch from the bedroom was broken also the one in the bathroom.
Stayed 2 nights in Mar 2024
Response from . on Mar 11, 2024
Dear Claudia, thank you for sharing your experience with us. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. We already transfered the maintenance comments to the area in charged. We are taking the appropriate steps to solve this problem and meeting your needs during next stay. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.

8/10 Good

Raquel

Traveled with family
Liked: Staff & service, property conditions & facilities
There was a delay on my flights and got at six in the morning. There were no towels, bathroom floor was not clean, there were still hair on the floor. I know the delay is not the hotels, but the room should’ve been ready.
Stayed 2 nights in Feb 2024
Response from . on Feb 24, 2024
Dear Ms. Raquel, we are writing to express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas you have indicated. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great! Everyone was really helpful and welcome.
Stayed 1 night in Feb 2024
Response from . on Feb 21, 2024
Dear Javier, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 6 nights in Feb 2024
Response from . on Feb 19, 2024
Dear Jessica, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Maria, Wichita

Traveled with family
I don’t have enough words to describe the kindness and attentiveness the personal at this hotel offers to their customers. The area is awesome, surrounded by great restaurants, there is a plaza in the middle of the Wyndham and the Fairfield with umbrella to sit down and enjoy coffee from Juan Valdez or beer from BBC . There is always security everywhere. So you don’t have to look behind your shoulder . The breakfast is very good , lots of choices and again people are there to help you!
Stayed 15 nights in Feb 2024
Response from . on Feb 19, 2024
Dear María, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Leopoldo

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2024
Response from . on Feb 17, 2024
Dear Leopoldo, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Rafael, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from . on Feb 12, 2024
Dear Rafael, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean rooms, very nice stay.
Stayed 3 nights in Feb 2024
Response from . on Feb 6, 2024
Dear John, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Anne

Traveled with partner
Great breakfast Large rooms Fast internet
Stayed 1 night in Jan 2024
Response from . on Feb 19, 2024
Dear Anne, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Antonio

Stayed 3 nights in Jan 2024
Response from . on Mar 20, 2024
Estimado Antonio, gracias por tomarse el tiempo en el diligenciamiento de la encuesta sobre su experiencia en Wyndham Bogotá. Estamos complacidos que haya encontrado en general una estadía placentera con un servicio que satisfizo sus necesidades. Nos esforzamos continuamente por superar sus expectativas.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 11 nights in a King Suite. Family members were staying in two other rooms. The photos in their website undersell the Suite. It was spacious and well designed with dual entry to the bathroom. There was also a large balcony with table and chairs. The breakfast was excellent with a full choice of fruit, cereals, yoghurt, cold meats and vegetables and cooked dishes which changed each day. The staff were very helpful, especially Nicholas, even though they had limited English. The airport shuttle was efficient. There were multiple dining options adjacent to the hotel.
Stayed 11 nights in Jan 2024
Response from . on Jan 25, 2024
Dear Adriana, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared your comments with the staff and they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Temys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from . on Jan 22, 2024
Dear Temys, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience. We work constantly for improving our services.

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from . on Feb 6, 2024
Dear Laura, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place
Stayed 1 night in Jan 2024
Response from Ecommerce Manager on Jan 18, 2024
Dear Jose,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

2/10 Terrible

Pedro

Stayed 1 night in Jan 2024
Response from Ecommerce Manager on Jan 16, 2024
Dear Pedro,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Raine, greenfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Raine,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Eli, Rolla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to some good restaurants that you can access at a walking distance.
Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Eli,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Jesse,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area is perfect, near to everything you want. Staff was awesome as always, this is my second stay..
Stayed 3 nights in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Henry,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite was very comfortable for a week’s stay. We especially liked having a living room and separate bedroom since I like to go to bed a bit earlier and my husband likes to watch tv. The suite also had 2 bathrooms! This Wyndham had the best breakfast selections daily, with varying and delicious options. A convenient shuttle to the airport was a bonus. Excellent, convenient hotel
Stayed 6 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Katherine,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito con muchas opciones alrededor, área super segura. 💯
Stayed 5 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Angel,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Nicola,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 3 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Laura,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

6/10 Okay

CRISTINA

Stayed 1 night in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Cristina,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Seth,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Galo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Galo,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

6/10 Okay

Humaira, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was so small . There was just one small table chair snd a small single sofa chair . Only 1 phone outlet close to beds in the middle . We were 2 ppl and in the bathroom only 2 towels no small towels .
Stayed 2 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Humaira,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

2/10 Terrible

Andres

Stayed 4 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Andres,We want to thank you for taking the time to qualify your experience.

8/10 Good

Madeline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que estuvo mal fueron los desayunos. A pesar de que hay variedad los huevos y pancakes por dos días que los probamos estaban fríos.
Stayed 4 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Madeline,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

6/10 Okay

Andres

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
For the price I did expect a better shower
Service was really good. But the room need some work the shower is not working correctly
Stayed 1 night in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Andres,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

6/10 Okay

Norman

Stayed 10 nights in Sep 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Norman,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by all staff
Stayed 2 nights in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Alfonso,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Samuel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Samuel,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Honorio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno debería ser mejorado. Tanto en atención como en comida. De resto todo estaba bien.
Stayed 3 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness
Stayed 6 nights in Sep 2023

10/10 Excellent

Dennis A Montes de oca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones , vale la pena cada peso o dólar pagado , la atención excelente
Stayed 2 nights in Sep 2023

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2023

10/10 Excellent

Annika

Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Great hotel situated in a good area. Walking distance to a really nice shopping center, there are some restaurants downstairs (not in the hotel) which is great if you don´t want to walk far or take a taxi when it is dark. Room was nice, the only thing I can complain about is that the bed is slightly too firm for me, my partner found it perfect. Breakfast was tasty with really good strong Colombian coffee. Another added benefit is the complimentary airport shuttle. It takes approx 15 minutes in a taxi to the downtown area. 15.000 - 25.000 COP so the location worked out fine for us, basically between the airport and the downtown area. As a Gold member we were upgraded to a nice room on the 11th floor and when we came back again after our Medellin trip they upgraded us to the Executive level. Complimentary drinks and snacks in the evenings. Nice and friendly staff. I would stay again if I return to Bogota.
Stayed 4 nights in Aug 2023

10/10 Excellent

Carlota

Stayed 1 night in Aug 2023

10/10 Excellent

IVAN

Close to the Embassy
Stayed 1 night in Aug 2023