Ratings based on 495 Verified Reviews

3.4 out of 5
62% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from twin falls, id

Posted Jan 14, 2018
This says it's an extended stay yet you have to ask for a coffee maker and everything that would make it a true extended stay hotel
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Stephanie, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from modesto ca

Posted Dec 3, 2017
Good location from airport.. nice very clean good size room.. greeted by Vickie she was very nice and helpful
Comment from Hotel Management
Dec 3, 2017 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. Our staff is committed to providing excellent service, so Vickie will be happy to know her efforts helped make your visit a great one. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
5 out of 5
by A verified traveler from Los Angeles, CA

Clean and Comfortable hotel !

Posted Nov 16, 2017
Pros: Clean and warm room
Cons: Free water and lower charges would be appreciated.
Location: Convenient.
Breakfast was great! In and Out (Access system) was secure and very convenient. Heater worked more than warm, quiet and work perfectly. Thanks every staffs in hotel !
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Mike, thanks for the excellent review. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great every time

Posted Nov 6, 2017
Have stayed here multiple times and have a comfortable and pleasant stay each time. Modern, always very clean and conveniently located. Will definitely stay here again.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to know we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho Falls, ID

Hotel close to Airport

Posted Nov 1, 2017
Pros: Location to VA hospital and friendly staff
Cons: The bed was very uncomfortable and my back was really stiff.
Location: Good location, close to the capitol, airport, Boise State University, parks, zoo and downtown.
Great staff, very friendly even though I checked in three hours early. Very quite.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are glad to know our location was perfect for your needs and that you were very much impressed with the top-notch service provided by our associates. Thanks again for your business, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Salt Lake City

Stay not so good

Posted Oct 24, 2017
Pros: location
Cons: If you're going to say you have breakfast, then provide one.
They say they have free breakfast. NOT. I don't consider coffee (which I don't drink) and granola bars breakfast. Also, no blow dryer in the room or ice bucket. I won't be staying there again.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management , Hotel Management
Mary, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again.    Sincerely, Hotel Management
2 out of 5
by A verified traveler from Heber, Utah

Just fair for the price

Posted Oct 23, 2017
The staff was nice. The room was fair. We reserved a King but were put in a queen. Nothing special. The so called breakfast is just a few granola bars and coffee. No fruit, eggs, etc. Not really a breakfast, just an unhealthy snack.
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Mitch, We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
2 out of 5
by A verified traveler

free breakfast consisted of energy bars cereal wit

Posted Oct 22, 2017
not happy misadvertisement no breakfast as advertised
Comment from Hotel Management
Oct 23, 2017 by Hotel Management , Hotel Management
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again.    Sincerely, Hotel Management
5 out of 5
by Marisha

Great motel!

Posted Oct 22, 2017 on Hotels
Had a great time! Love the comfort and cleanliness of the rooms! The front desk clerk for the evening is super nice although the one working mornings isn't so nice! Overall it was a great trip and comfortable stay!
Comment from Hotel Management
Oct 24, 2017 by Manager, Hotel Management
Marisha, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and were impressed with all that we have to offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 22, 2017 on Hotels
Comment from Hotel Management
Oct 24, 2017 by Manager, Hotel Management
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management