Ratings based on 255 Verified Reviews

4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Christopher

Just use your cc - don't pay with cash

Posted May 11, 2017 on Hotels
Overall our stay was decent but I had called over the phone before booking and asked if I could use a cc to hold but would pay in cash. I was told that was fine and I could pay with cash upon checkout. I also asked as we were checking in and I was told the same. I asked if the card would be charged and I was told no. I woke up to find a receipt slipped under our door and a charged account. This is unacceptable. I was then told that they charge the card for "definite payment" but that they could reverse it if I wanted to pay in cash but that it would take 3-5 days for my banking institution to have the funds. Please tell me how this makes any sense at all?? I completely understand having a cc to hold. I also understand charging the card if I failed to pay upon check-out (in cash like I had requested) but I do not understand charging my card in the middle of the night while I'm sleeping after telling me otherwise. Very disappointed with the customer service.
3 out of 5
by Timothy

Needs polish and would be a great place.

Posted May 2, 2017 on Hotels
Handy Cap Rooms are to near the entry/elevator or ice machine. Staff often works double duties, like the night clerk running laundry in a cart up and down hall ways. In and out of elevator. Breakfast staff was cleaning entryway floors and preparing breakfast.
2 out of 5
by A verified traveler

Great Staff - Poor Building

Posted Apr 20, 2017 on Hotels
Desk staff was very friendly and helpful. Breakfast was very good. Rooms were more than adequate. The building itself, however, is built so that you can hear FAR too much hallway and neighboring room noise. Incredibly distracting to hear your neighbors general conversation and TV when you are trying to sleep. I would take a pass on this location again for that point alone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Billings, MT

Great value

Posted Apr 10, 2017
This hotel was clean and had a friendly staff. The breakfast was good and the beds were comfortable. Couldn't figure out to change room temperature though and a little noisy due to being by interstate. Would stay here again.
5 out of 5
by Devon

This traveler left a rating score only Posted Apr 9, 2017 on Hotels
5 out of 5
by Daniel

Helpful staff

Posted Apr 6, 2017 on Hotels
My wife became sick before we arrived and need certain items to help her while she recovered. The staff was very understanding and will to assist as much as they could. We are very grateful for their help.
5 out of 5
by DAN

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
5 out of 5
by Randy

This traveler left a rating score only Posted Mar 28, 2017 on Hotels
5 out of 5
by Amber

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
5 out of 5
by SHARON

Posted Mar 20, 2017 on Hotels
The motel itself was wonderful! However, it was impossible to find using Google maps. Their directions took us to a neighborhood of apartments. It was dark, first time at this Fairfield and all would have been great except for this. I hope they'd see to fixing this issue!