Ratings based on 586 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Good staff, horrible room

Posted Oct 9, 2017
Pros: The breakfast
Cons: Everything except for the pool and the breakfast.
Location: The zoo was nice and there is a lot of shopping close by.
The bed had some questionable brown lumps between the sheets that left a yellow residue on the sheets. The mattress up by the head was stained red and brown on the corner. The mattress was also extremely hard, we were sore every morning from sleeping on it. On Sunday, the hot water in the shower and sink was brown, the cold water was clear but the hot water was brown, indicating that it wasn't something from the water but from the hotel hot water heaters. The breakfast was one of the best I've had at a hotel.
Comment from Hotel Management
Oct 14, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our management team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, Diana - LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2017
This was my second time staying there. Overall it was a good experience. I will come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Pros: Everything...clean, comfortable room and great syaff
Cons: The clerk could not find my rewards program
Location: Never left hotel
Everything was lovely...thanks for having food available in the lobby
Comment from Hotel Management
Sep 28, 2017 by Manager, Hotel Management
Thank you for your feedback. I am pleased to hear that we could make your stay so enjoyable and comfortable. We look forward to seeing you again at the La Quinta Boise Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Did not realize pets were allowed.

Posted Sep 7, 2017
I have allergies to dogs and they did affect my allergies.
Comment from Hotel Management
Sep 9, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feedback. I apologize that the dog effected your allergies.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and accomodating.

Posted Aug 20, 2017
Pros: Breakfast.
Cons: using nondisposable plates, bowls, utensils, glasses and cups.
Location: We went to Applebee's nearby for dinner. adequate
Comfortable and accommodating. Breakfast had a nice selection of options for breakfast. which was not presented well as we ate off of styrofoam plates and plastic utensils, paper cups (seemed environmentally unfriendly and wasteful). We found crumbs in the bed linen (indicating that the sheets hadn't been changed on the sofa bed). However staff was accommodating in correcting the issue by bringing us fresh bed linen and taking the others away.
Comment from Hotel Management
Aug 20, 2017 by Assistant Manager, Hotel Management
Thank you for your feedback. I apologize for the inconvenience. Rest assured your comments will be shared with our team.
3 out of 5
by A verified traveler from Fairhope, AL

Not as clean as I would like

Posted Aug 10, 2017
Mold in the shower, dirty hall carpets and paper thin walls. Only positive was the coffee.
Comment from Hotel Management
Aug 12, 2017 by Manager, Hotel Management
Wow, I apologize, rest assured I will share your comments with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Convenient location.

Posted Jul 25, 2017
Pros: Quiet location.
Cons: Smokers congregated around the ash trays in the outside front entry way and smoke constantly filled our second floor room.
We have stayed here numerous times when it was a Holiday Inn Express. Like the location. Convenient to town, airport, interstate and Boise State.
Comment from Hotel Management
Jul 30, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feedback. We are lucky to be in a good location and thank you for your loyalty to our hotel. I will share your comments with our team, so they can make a point to let our smoking guests know there are other areas to smoke as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 24, 2017
We were treated very nice. When it came to pay there were some discrepencies but Expedia straighten them out.
Comment from Hotel Management
Jul 30, 2017 by Joylani, Hotel Management
I apologize about the confusion, I am pleased we could get it straightened out. We are happy we could make your stay an enjoyable experience.
5 out of 5
by Chris

7 hours of sleep

Posted Jul 20, 2017 on Hotels
Got into Boise around 4am en route to Las Vegas. Only used the hotel room for my family and I to get a few hours sleep and a shower. It was worth it the 7 hours we were there. Clean room..Free WiFI...good shower pressure. A little off the freeway so that was nice. Gas stations close. Would stay again!
Comment from Hotel Management
Jul 30, 2017 by Joyce, Hotel Management
Wonderful! We are pleased to be of assistance on your journey. Hope you had fun in Las Vegas.
5 out of 5
by Michelle

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017 by Joyce, Hotel Management
Thank you!!!