Ratings based on 576 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Pros: Everything...clean, comfortable room and great syaff
Cons: The clerk could not find my rewards program
Location: Never left hotel
Everything was lovely...thanks for having food available in the lobby
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Did not realize pets were allowed.

Posted Sep 7, 2017
I have allergies to dogs and they did affect my allergies.
Comment from Hotel Management
Sep 9, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feedback. I apologize that the dog effected your allergies.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and accomodating.

Posted Aug 20, 2017
Pros: Breakfast.
Cons: using nondisposable plates, bowls, utensils, glasses and cups.
Location: We went to Applebee's nearby for dinner. adequate
Comfortable and accommodating. Breakfast had a nice selection of options for breakfast. which was not presented well as we ate off of styrofoam plates and plastic utensils, paper cups (seemed environmentally unfriendly and wasteful). We found crumbs in the bed linen (indicating that the sheets hadn't been changed on the sofa bed). However staff was accommodating in correcting the issue by bringing us fresh bed linen and taking the others away.
Comment from Hotel Management
Aug 20, 2017 by Assistant Manager, Hotel Management
Thank you for your feedback. I apologize for the inconvenience. Rest assured your comments will be shared with our team.
3 out of 5
by A verified traveler from Fairhope, AL

Not as clean as I would like

Posted Aug 10, 2017
Mold in the shower, dirty hall carpets and paper thin walls. Only positive was the coffee.
Comment from Hotel Management
Aug 12, 2017 by Manager, Hotel Management
Wow, I apologize, rest assured I will share your comments with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Convenient location.

Posted Jul 25, 2017
Pros: Quiet location.
Cons: Smokers congregated around the ash trays in the outside front entry way and smoke constantly filled our second floor room.
We have stayed here numerous times when it was a Holiday Inn Express. Like the location. Convenient to town, airport, interstate and Boise State.
Comment from Hotel Management
Jul 30, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feedback. We are lucky to be in a good location and thank you for your loyalty to our hotel. I will share your comments with our team, so they can make a point to let our smoking guests know there are other areas to smoke as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 24, 2017
We were treated very nice. When it came to pay there were some discrepencies but Expedia straighten them out.
Comment from Hotel Management
Jul 30, 2017 by Joylani, Hotel Management
I apologize about the confusion, I am pleased we could get it straightened out. We are happy we could make your stay an enjoyable experience.
2 out of 5
by A verified traveler from US

Does NOT cater to their Guests

Posted Jul 13, 2017
Pros: Very little to like here. Free breakfast was included (although the girl at the front desk provided us with the wrong hours at check-in)
Cons: More staffing was apparently needed. Housekeeping should make up the rooms!
Location: Location was close to Airport. Neighborhood a bit sketchy.
Apparently, booking through EXPEDIA, or a "third party" strips you of all your credibility at Boise La Quinta. After numerous mishaps, including the Housekeeping staff going home before making up our room, we were told by the Front Desk that there was NOTHING they could do about it?!?!! She went on to say that if we were special La Quinta customers she could have provided us a reduced rate or some type of compensatory action. We were not offered a clean room or any other type of positive response.
Comment from Hotel Management
Aug 5, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feed back. I apologize this is not the experience we want you to have when staying with us. Rest assured that we will share your comments with the rest of the team. I hope you will give us another try in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, close to airport

Posted Jul 12, 2017
Stayed here for one night, front desk personal was very friendly and helpful. Room was clean and quite, restroom was clean. Breakfast didn't have much to choose from. Overall, the hotel was ok and in a good location near the airport and freeway access. I recommend it. Stayed here for one night, front desk personal was very friendly and helpful. Room was clean and quite, restroom was clean. Breakfast didn't have much to choose from. Overall, the hotel was ok and in a good location near the airport and freeway access. I recommend.
Comment from Hotel Management
Jul 16, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feedback. I am pleased that you found our hotel clean and comfortable. We are lucky to be in a great location near BSU, downtown, and the airport. Thank you for recommending us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pet-friendly hotel with nice amenities.

Posted Jul 9, 2017
Pros: Extremely pet friendly.
You don't get charged with any extra fees for your pet. The hotel was in good shape and attractive. The rooms were large and clean. There was plenty to choose from for breakfast.
Comment from Hotel Management
Jul 10, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us a review. I am pleased you found our hotel clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Idaho

Great plvuace to when visiting Boise

Posted Jul 9, 2017
Nice and quite. clean rooms and friendly staff. A little heavy on the cleaning chemicals.
Comment from Hotel Management
Jul 10, 2017 by Joylani, Hotel Management
Thank you for taking the time to give us your feed back. I will share your comments with our team. We look forward to seeing you next time.