Standard Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
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Reviews of Best Western Inn & Suites

2.5 out of 5
Best Western Inn & Suites
251 Goodfellow St, Ontario, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 254 out of 608 reviews" "
Rating 8 - Good. 220 out of 608 reviews" "
Rating 6 - Okay. 90 out of 608 reviews" "
Rating 4 - Poor. 25 out of 608 reviews" "
Rating 2 - Terrible. 19 out of 608 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate access. Many fast food choices nearby. Quiet location. Nicer breakfast than some. Pleasant staff.
Stayed 1 night in Apr 2024

8/10 Good

Adrianna

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice
Stayed 1 night in Mar 2024
Response from SD on Mar 30, 2024
Thanks for your review.

8/10 Good

Nicklas

Stayed 1 night in Feb 2024
Response from SD on Mar 30, 2024
Thank you for your review.

8/10 Good

David

Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Friendly staff. Vending machine was broken, drinking fountain was turned off, room had not been remodeled in probably 15 years. Convenient location.
Stayed 1 night in Feb 2024

8/10 Good

Michael, Lewiston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brian, Kearns

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

George

Traveled with family
Liked: Property conditions & facilities
Adequate but nothing special.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin, SEATTLE

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, room was nice and the hot tub was great
Stayed 1 night in Dec 2023

10/10 Excellent

Penny

Stayed 4 nights in Nov 2023

6/10 Okay

Jarrett

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Traveled with family
It's very average. Booked a higher priced hotel expecting it to be above average.
Stayed 1 night in Nov 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Hotel management were so kind to let me have a late check out while waiting for my car to be repaired.. Added bonus, having a pool and hot tub open 24 hours a day :-)
Stayed 1 night in Oct 2023

4/10 Poor

Donna, Atlanta

Stayed 3 nights in Oct 2023

10/10 Excellent

Sandra

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got here but it is clean looks safe and love the location
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The room was excellent. Clean as a whistle. Thoroughly enjoyed our stay. Loved the jacuzzi tub. Staff was friendly and welcoming. Breakfast was delicious and fun. Impressed with the pancake maker. Mahalo to all. Aloha
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Clean comfortable hotel
Don’t let the outside deceive you. It’s a great , small no frills hotel with a clean and comfortable room. The 24 pool was a nice added benefit. The breakfast was great as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Stayed 1 night in Sep 2023

2/10 Terrible

Joy

Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was super helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best service ever if I had the money I would stay again
Stayed 3 nights in Sep 2023

10/10 Excellent

Roger

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 1 night in Aug 2023

8/10 Good

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Todd

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Deborah

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs an upgrade
Room is really outdated and feels like I’m staying in an old hotel even though the price is the same as newer hotels. Many items in room are worn. The staff are excellent however and the room appeared clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Jay

Stayed 1 night in Aug 2023

8/10 Good

ALESHIA

Stayed 1 night in Jul 2023

4/10 Poor

Sterling

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was nice and helpful, however our room smelled like mold, and there were unfortunately no other rooms available.
Stayed 1 night in Jul 2023

10/10 Excellent

nichole

Stayed 1 night in Jun 2023

2/10 Terrible

Kathy

Traveled with family
Disliked: Property conditions & facilities
No elevators! Should have someone yo help with bags coming and going. What appeared to be black mold on a wall The mist expensive place on our trip Best thing was the beds!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Rosemary

Stayed 3 nights in Jun 2023

2/10 Terrible

Charles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Skanky motel, but the least bad option in town, apparently. Smells like a sewer. Room had a busted (and poorly repaired) door jam, indicating that someone had kicked in the door at one point. Barely ADA compliant, no elevator. Creepers wandering around inside and outside the building. The property was due for a renovation in 1987, but it appears that keeps getting deferred.
Stayed 1 night in Jun 2023

10/10 Excellent

Joni

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bathtub drain went close or open properly on Jacuzzi tub. Tub felt gritty and was dirty.
Stayed 1 night in Jun 2023

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this motel was OK.
Stayed 1 night in May 2023

10/10 Excellent

Ty

Liked: Cleanliness, staff & service
Mandatory field.

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The suite was poorly laid out. The bathroom door would not close. There was no elevator. The breakfast fare was sparce. The property is old and in need of a major remodeling. The quality of the property and services rendered did not match the cost.
Stayed 1 night in Jun 2023

10/10 Excellent

Brent

Absolutely wonderful
Stayed 1 night in Jun 2023

8/10 Good

Catherine

Stayed 1 night in May 2023

6/10 Okay

Matt

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Kayleigh, Spokane Valley

Stayed 1 night in May 2023

4/10 Poor

ray

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a quiet night on a comfy bed in a spacious room. Staff very nice. Quick and easy check-in. No dedicated pet area, but there was grass all around the hotel. Lots of places to eat nearby.
Stayed 1 night in May 2023

8/10 Good

JAMES

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

CYNTHIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool needs updating.
Stayed 1 night in Apr 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023

6/10 Okay

Christine

Stayed 1 night in Feb 2023