Ratings based on 3,137 Verified Reviews

3.4 out of 5
66% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Lander, Wyoming

Convenient Location with lots of trees.

Posted Jul 20, 2017
Pros: Staff, pillows, bed.
Cons: Breakfast foods. There was only one fruit-green apples.
Location: Downtown location good.
Staff excellent, bed mattress and bed pillows were extremely comfortable. Room was dated but very clean. The front lobby door is hard to determine, not very inviting but staff is friendly, competent and nice. The breakfast was ok, lots of variety but not much quality on the eggs, hash browns. But waffles were made to order. Did not see half and half but plenty of milk. Cereals were all junk food IMHO. Coffee was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Area & hotel nice. Felt safe. Staff was nice & helpful.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Sabrina, Thank you for the very nice review. We are very pleased that your stay was very good. Thank you for staying with us; we appreciate it. Thomas C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sonoma,Ca

Nice hotel Uber or Lyft anywhere

Posted Jul 15, 2017
The only complaint is the breakfast,it was not kept up with guests needs,ran out of food, juice,coffee etc,and we would arrive 9am ! Thank you for everything frontal staff is most helpful!
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Girlfriday, Thank you for the nice review of our hotel. I apologize for the issues you experienced at breakfast. I appreciate the feedback as I need to determine if we have a systemic problem with breakfast. I will work very hard to address this issue. Thank you for staying with us, we appreciate it. Thomas C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to downtown Boise

Posted Jul 14, 2017
This is convenient to a number of places in downtown Boise, but it can be tricky to find (entry through only one street, as far as I can tell, and that is a one-way street.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Thank you for relating your experience. It is helpful to other guests. We appreciate your business and please come visit us again very soon. Thomas C. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

excellent location.

Posted Jul 14, 2017
Pros: location and cost
Cons: it definately needs to be updated
Location: location is very good
If this place would be remodeled it would be very nice place to stay.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to review out hotel. I am glad that you enjoyed the nice location and the value of our hotel. We are in the design phase of a guest room remodel which will address the issues that you mentioned. Thank you for your comments; they are helpful. Thank you for staying with us. Thomas C. General Manager
1 out of 5
by A verified traveler

Posted Jul 14, 2017
Doesn't look like the pictures on the website at all. Dirty . Clean up around the pool please!! And wipe down the walls in the rooms
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
I am very sorry for your experience at our hotel. The items that you mentioned are unacceptable and I am sorry this is what you encountered. A dirty hotel is not what you expect when you stay at a hotel. I will do everything I can to the change the items you experienced. Thank you for bringing them to my attention. Thomas C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SKAGIT VALLEY, WA

OLD-SCHOOL STYLE, BUT CLEAN, QUIET, AND ADEQUATE

Posted Jul 13, 2017
Pros: SEE ABOVE....
Cons: INCLUDE AN EXTRA BLANKET OR QUILT FOR THOSE OF US WHO FREEZE AT NIGHT....
Location: TABLE ROCK WITH THE GIANT CROSS UP IN THE HILLS IS AWESOME!
THIS IS THE THIRD TIME I'VE STAYED HERE....FRIENDLY STAFF, CLEAN AND QUIET.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Pam, Thank you for the glowing review of our hotel. We really appreciate it. Thank you for the tip about the blankets; I will certainly look into this. Thank you for staying with and please visit again soon. Thanks, Thomas C. General Manager
2 out of 5
by A verified traveler

ugh. Expensive and meh.

Posted Jul 12, 2017
Night staff very unprofessional, what you would expect for a place that costs half as much. I asked for enough pillows to accommodate my kids having pillows they were all 'if I can find them'. Really? I had a cinder block wall in my room. Really? For almost $200? Cleanliness was meh.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
I am very sorry for you experience. It appears there were many issues during your stay. I am especially sorry about your encounter with my desk clerk. We have control over how we treat our customers and I am sorry this was your experience; it is unacceptable. Thank you for your comments and feedback. This allows me to make correction. Again, my apologies. Thank you for staying with us, we appreciate it. Thomas C. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Escondido,CA

Liked every thing except!

Posted Jul 10, 2017
Pros: Next to the Boise,Id River and the restaurants within walking distance.
Cons: earlier checkin time!!
Location: Bike riding on the green belt and walking to down town was easy!
The "no checkin before 3pm rule". I like the area and things to do down town!
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Carl, Thank you for sharing your thoughts about our hotel. I am glad you enjoyed the Boise River, bike riding and access to restaurants. I apologize if you felt there was a "no check-in before 3 pm" rule. Generally, if a room is ready, we check our guests into their room. I am sorry if we were not able to do this for you. We appreciate your comments; it helps us reassess how we are doing things. Thank you for staying with us. Thomas C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Twin Falls, ID

Cottonwood Suites Boise Riverside

Posted Jul 10, 2017
Pros: Staff was friendly, very accomodating
Cons: The air conditioner was loud - however, it was running constantly (a big plus, since the outside temperature was over 100 degrees!)
Location: Very close to Whitewater Park, right on the Boise River
Excellent staff, good complimentary breakfast, close to our event. It was easy to book, price was very good.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Lori, Thank you very much for the nice review. We are very glad that you had a great visit to Boise. I am very sorry about your AC unit. I realize this can be very frustrating. Thank you for letting us know about your experience. We appreciate your business. Thomas C. General Manager