Ratings based on 3,176 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
.........................................................................................I have nothing to say......................................
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Thank you for choosing the Cottonwood Suites for your home away from home. Thank you for sharing your review and giving us high marks. Please visit again soon. thank you, Thomas C. General Manager
3 out of 5
by A verified traveler

Posted Dec 9, 2017
The beds were really hard. Was expecting a lot more since the advertised deal was supposedly half off the regular room night of $140.00. I was expecting a bit more from a room that was that much a night. It was somewhat old maybe a little update to the carpet or linoleum is due. But for a one night quick stay for $70 bucks I guess I should be grateful I didn't pay full price.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Thank you for sharing your review. I am very sorry that we did not meet your expectations. I realize this can be very frustrating. We are in the design phase of a hotel remodel that will address your concerns. We appreciate knowing how our guests are experiencing our hotel. Thank you, Thomas C General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Lovely Stay

Posted Dec 9, 2017
Very convenient, good location. Very pet friendly but still was pleasantly clean and well cared for. Friendly, helpful staff. We will stay there again.
Comment from Hotel Management
Dec 10, 2017 by General Manager, Hotel Management
Janet Thank you very much for the very kind review. We are pleased that you had a great visit to the Boise area. Please visit again very soon. Thomas C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Decent room for the price.older building but in good condition and clean. Double queen room is a bit tight but passable.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
Thank you for choosing the Cottonwood Suites for your stay in the Boise area. We appreciate your kind comments regarding our hotel; we are always pleased when our guests have nice stay. Thank you for your business. Please visit again very soon. Thank you, Thomas C. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from North Las Vegas, NV

Close to many restaurants

Posted Dec 7, 2017
Pros: Close to many places to eat and downtown. Easy access to the freeway.
Cons: Rooms could be updated or refinished to give a cleaner and fresh look. Breakfast area could use some freshening up.
Location: Breweries nearby, great location because close to the freeway, but not noisy.
Location is great and close to downtown where there are many eateries. Beds are comfortable.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
N, Thank you for your assessment of our hotel. We always appreciate knowing how we are doing. I am very pleased you enjoyed all the benefits of staying at our hotel. We are in the design phase of a hotel remodel that will address the areas that need improvement. Thank you for sharing your thoughts as it give us insight as to where we can make improvements. Thank you for staying with us and we hope to see you again soon. Thomas C. General Manager
2 out of 5
by A verified traveler from Las Vegas

Does what it's suppose to

Posted Dec 6, 2017
Booked here last minute as expedia notified me my other hotel cancelled due to maintenance. There was "something" splattered on one wall. Bathroom and shower weren't cleaned. Looks like their housekeeping just flips the rooms as quick as they can. I needed a bed and got one, but wouldn't stay here again.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
Jeremy, Thank you for sharing your experience . My apologies for the lack of cleanliness of your room. I realize this is unacceptable and I am sorry this is what you encountered. I will work with my Head Housekeeper to make sure that we address the concerns that you brought forth. Thank you for staying with us. Thomas C. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnemucca, NV

Dr appointment

Posted Dec 4, 2017
Had a dental surgery for my son so had to stay in town a few days, room was clean and had a microwave and fridge which wad perfect with my son feeling under the weather... and a pool for my daughter to have something to do
Comment from Hotel Management
Dec 6, 2017 by General Manager, Hotel Management
Misty, Thank you for the very nice review and feedback. We are very pleased that you enjoyed your time in Boise and that we could be apart of that experience. Thank you for staying with us. Thomas C. General Manager
1 out of 5
by A verified traveler from Idaho

Needs Updated

Posted Dec 4, 2017
Pros: Hospitality was great!
Cons: Hotel Needs Updated
Location: Great Location
Hotel Needs Updated, Hospitality was great. Condition of the Hotel was not was what was pictured online.
Comment from Hotel Management
Dec 6, 2017 by General Manager, Hotel Management
Betsy, Thank you for taking the time to review our hotel. We appreciate knowing how we are doing and it appears we have some work to do. We are in design phase of a remodel that will address the 'need for updating.' I am glad you enjoyed the hospitality of our employees; they do a very nice job and I appreciate you comments. Thank you for sharing your thoughts. Thomas C. General Manager
2 out of 5
by A verified traveler

Posted Dec 3, 2017
Needs some good cleaning. Elevator was dirty with blood on the floor and a Kleenex. Was there the whole time we stayed. Some much need over haul would be good.
Comment from Hotel Management
Dec 6, 2017 by General Manager, Hotel Management
I am very sorry for your experience at our hotel. I realize this is not what you expected. I will work with my Head Housekeeper to address your concerns. Thank you for sharing your thoughts as it helps us make necessary improvements. Thank you for staying with us. Thomas C. General Manager
2 out of 5
by A verified traveler

No view of the river as promised.

Posted Nov 28, 2017
Pros: On the river path.
Cons: see above
Needs to replace hall carpet. Update the lobby area. Caffinated coffee in the room please.
Comment from Hotel Management
Dec 1, 2017 by General Manager, Hotel Management
Thank you for your response. We appreciate knowing how we are doing and your review helps. We are in the design phase of a hotel remodel that will address hallway carpeting and our lobby. We do provide caffeinated coffee in our rooms and I apologize that we did not provide this for you. Thank you for sharing your thoughts. Thank you for staying with us. Thomas C. General Manager