Posted Aug 22, 2016
We requested a king size bed and when we checked in we received 2 queen size beds in a handicap room. The bathroom floor was kinda gross (hair, and sticky in one spot) and therefore we didn't want to walk barefoot. The next morning I went to blow dry my hair and realized I had forgotten our blow dryer and I thought oh this is a Marriott Courtyard, they have one in the room. After looking all over I sent my son to the front desk because all three phones did not work. When he got there and asked for one the desk clerk kept telling him there was one behind the door, even though I told her while he was on his own phone with me that there was nothing there. So she sent him back up anyway to tell me there was one behind the door even though I told her there wasn't. Finally I sent my husband down and once again they tried to tell him it is behind the door, but he informed them that he checked every drawer, behind the door, etc. Therefore, they sent one up shortly there after. The gentleman who delivered it was extremely kind and understanding. I have worked in hotels for years and really do understand room request, and not trusting a guest when they tell you something isn't there, however, I felt that this was unacceptable for such a hotel. I felt like my expedia points were wasted. I think that it was more disappointing because I had such good reviews from a friend.