Exterior

Reviews of Courtyard by Marriott Boise West Meridian

3 out of 5
Courtyard by Marriott Boise West Meridian
1789 S Eagle Rd, Meridian, ID

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Stayed 2 nights in Apr 2024
Response from GMTracy on Apr 12, 2024
Thank you for staying with us and sharing your experience Patricia. We appreciate the feedback and look forward to seeing you again.

8/10 Good

Robert, Herriman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in convenient location to many places in Meridian. We did not like the extra charge for parking. We stated to the agent at the front desk that we will not return to this property due to the parking charge. We will seek other lodging that does not charge for parking.
Stayed 3 nights in Mar 2024
Response from GMTracy on Apr 8, 2024
Thank you for staying with us Robert and sharing your feedback with us. We're glad to hear that you found our property conveniently located. We apologize for any inconvenience caused by our parking charge. We understand your concerns and appreciate your honesty.We strive to provide our guests with the best possible experience, and your feedback helps us improve. We'll certainly take your comments into consideration as we review our policies. If there's anything else we can do to address your concerns or make your stay more enjoyable in the future, please don't hesitate to let us know.We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Rostislav

Traveled with pets
Disliked: Staff & service, amenities
Called prior to booking to inquire about pet stay. On the phone the hotel manager said no problem, just a small form to fill out. No mentioning of any fees. At check in I got presented with $85 pet fee comparable to the cost of the room. Manager said this fee is posted on Expedia. Made him look on Expedia and it said $10. He blamed it on Expedia being inaccurate. Unbelievable.
Stayed 1 night in Mar 2024
Response from Jason Thayer on Mar 31, 2024
Dear Rostislav, Thank you for taking the time to let us know about your experience while staying with us. Regarding your pet, the fee we charge is in line with local hotels, and below many that accept pets. All fees are listed on the sites we control, but not clearly listed on sites outside of our control. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to make sure we are providing the best service possible. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from GMTracy on Apr 8, 2024
Thank you for staying with us Jason and sharing your review. We are very happy you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Melissa, pocatello

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Well, for half the price, I could have stayed across the street and gotten free breakfast, parking, coffee, water, a hot tub, and better beds. 700 for 3 nights with minimal amenities, and 26 dollar burgers is absolutely ridiculous. I won't be staying here again.
Stayed 3 nights in Mar 2024
Response from GMTracy on Mar 27, 2024
Thank you for staying with us and sharing your feedback Melissa. We understand the importance of offering competitive pricing and comprehensive amenities to our guests. While we strive to provide an exceptional experience, we regret that we missed the mark in this instance. Your concerns regarding pricing and included amenities have been duly noted, and we will be revisiting our offerings to ensure they align the value our guests expect.We take pride in our newly renovated hotel that offers the services that our Corporate travelers expect, and we're disappointed to hear that it did not meet your needs during your stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience you experienced.Please know that your feedback is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations. We sincerely hope that you will reconsider and give us another opportunity to demonstrate the exceptional hospitality that we are known for.Tracy WileyArea General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason Thayer on Mar 14, 2024
Thank you very much for staying with us and sharing your great experience Pamela. We appreciate the positive feedback and will certainly share it with our team. We look forward to seeing you again.Jason ThayerAssistant General Manager

10/10 Excellent

nestor, pasco

Liked: Cleanliness, staff & service, property conditions & facilities
Great place at an affordable cost
Stayed 1 night in Mar 2024
Response from Jason Thayer on Mar 14, 2024
Thank you very much for staying with us and sharing your great experience Nestor. We appreciate the positive feedback and will certainly share it with our team. We look forward to seeing you again.Jason ThayerAssistant General Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Bistro for convenience and great food! The rooms are great. We have stayed several times and continue to come back when we are in Boise.
Stayed 4 nights in Feb 2024
Response from GMTracy on Feb 27, 2024
Thank you very much for staying with us and sharing your great experience Kathleen. We appreciate the positive feedback and will certainly share it with our team. We look forward to seeing you again.

10/10 Excellent

Manuel

Stayed 1 night in Feb 2024
Response from GMTracy on Mar 21, 2024
Thank you very much for staying with us and sharing your great experience Manuel. We appreciate the positive feedback and will certainly share it with our team. We look forward to seeing you again.Tracy WileyArea General Manager

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was super comfy. The hotel was quiet. Staff was super friendly.
Stayed 2 nights in Feb 2024
Response from GMTracy on Feb 13, 2024
Thank you very much for staying with us and sharing your great experience Vanessa. We appreciate the positive feedback and will certainly share it with our team. We look forward to seeing you again.Tracy WileyArea General Manager

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Nice stT
Stayed 1 night in Feb 2024
Response from GMTracy on Feb 5, 2024
Thank you for staying with us Scott and sharing your review. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from GMTracy on Jan 19, 2024
Thank you for staying with us Anthony and sharing your experience. We are very pleased that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service clean friendly would reccomend
Stayed 5 nights in Dec 2023

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2023
Response from GMTracy on Jan 19, 2024
Thank you for staying with us Timothy and sharing your experience. We are very pleased that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Steven, Concord

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Villages, shopping, Scentsy Commons, and restuarants.
Stayed 1 night in Dec 2023
Response from GMTracy on Dec 22, 2023
Thank you for staying with us and sharing you experience Steven. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from GMTracy on Dec 22, 2023
Thank you for staying with us and sharing you experience Karen. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023
Response from GMTracy on Jan 19, 2024
Thank you for staying with us Maria and sharing your experience. We are very pleased that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GMTracy on Feb 5, 2024
Thank you for staying with us Michael and sharing your review. We are very happy you enjoyed your stay and look forward to seeing you again.

8/10 Good

JOANN, DONNELLY

Stayed 1 night in Dec 2023
Response from GMTracy on Dec 27, 2023
Thank you for staying with us and sharing your review. We always appreciate feedback from our guests on how we can improve. We look forward to seeing you again.

10/10 Excellent

Lisa

Stayed 4 nights in Oct 2023
Response from GMTracy on Nov 20, 2023
Thank you for staying with us Lisa and sharing you review. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was under construction but they were doing a great job making it comfortable and accommodating for our stay. Can’t wait to come back and see it when it’s finished
Stayed 1 night in Nov 2023
Response from GMTracy on Nov 16, 2023
Thank you for staying with and sharing your experience.We are very happy the renovation activities did not disturb your stay.We look forward to seeing you again.

10/10 Excellent

Kristen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family and dogs. Love the lounge.
Stayed 3 nights in Oct 2023
Response from GMTracy on Oct 11, 2023
Thank you for staying with us with us Kristen. We are pleased you enjoyed your stay, especially the Bistro Bar. We look forward to seeing you again soon!

8/10 Good

Carl Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GMTracy on Oct 11, 2023
Thank you for staying with us Lester and taking time to share your experience. We are happy you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Kirsten, Westminster

Traveled with partner
Disliked: Staff & service
Stayed here several times and always liked it. This time it wasn’t great. They charge for parking now, only $5 a night but it’s ridiculous for Meridian, Idaho. This is not downtown Boise. Rooms are being renovated and there is some boise for sure. Rooms are definitely tired and in need of updates. With so many other options that are cheaper near by, I think I’ll try somewhere else.
Stayed 3 nights in Oct 2023
Response from GMTracy on Oct 11, 2023
Thank you for taking the time to provide your feedback about your recent stay Kirsten. We truly appreciate your loyalty as a returning guest and are sorry to hear that your experience this time didn't meet your expectations.We understand your concerns about the parking fee and the condition of our rooms. We continuously strive to enhance our guests' experience, and your feedback is invaluable to us. Rest assured, we will take your comments into consideration as we work to make improvements.We do hope you reconsider staying with us in the future, as we are committed to delivering a better experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We would love the opportunity to regain your trust as a satisfied guest. Thank you for choosing us in the past, and we hope to have the chance to welcome you back.

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GMTracy on Oct 4, 2023
Thank you for staying with us and sharing your review Shane. We are very happy you enjoyed your stay and look forward to seeing you again.

8/10 Good

Maria

Stayed 2 nights in Sep 2023
Response from GMTracy on Oct 4, 2023
Thank you for staying with us and sharing your review Maria. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GMTracy on Sep 28, 2023
Thank you for staying with us Shaylyn and sharing your review. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GMTracy on Sep 21, 2023
Thank you for staying with us Karin and sharing your experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Beverly, Spring Creek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from GMTracy on Sep 21, 2023
Thank you for staying with us Beverly and sharing your experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GMTracy on Sep 13, 2023
Thank you for staying with us and sharing your review. We are always happy when we meet our guests expectations. We look forward to seeing you again.

2/10 Terrible

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GMTracy on Sep 8, 2023
Thank you for staying with us Diane and sharing your review. I'm sorry we did not meet your expectations and would certainly like to hear more about your stay so that we can address our shortcomings. Please free to reach out to me directly with any comments related to your stay.

8/10 Good

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no more breakfast
Stayed 3 nights in Aug 2023
Response from GMTracy on Sep 8, 2023
Thank you for staying with us and sharing your review. Courtyards do offer hot, cooked to order breakfast that meet most of our guests needs. We are sorry that it did not meet your expectations. We hope to have an opportunity to see you again.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable close to home
I needed to book a room for a friend who was coming in from out of town. The hotel was lovely and the room was very comfortable. My friend said she slept better there than in her own home! The staff was lovely. And it was a great help to have a restaurant onsite. I would definitely recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Jason Thayer on Sep 6, 2023
Thank you for taking the time to share your recent experience with us, we hope to welcome you again whenever your travels bring you back to Meridian.

4/10 Poor

Terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
See above
Stayed 2 nights in Sep 2023
Response from GMTracy on Sep 5, 2023
Thank you for staying with us Terry and sharing your review. We are sorry your stay wasn't perfect. We strive to make every stay exceptional and are always looking for feedback to improve.

10/10 Excellent

Moises

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GMTracy on Sep 5, 2023
Thank you for staying with us and sharing your great review. We are very happy you had a perfect stay and look forward to seeing you again.

2/10 Terrible

Kevin

Stayed 1 night in Aug 2023
Response from GMTracy on Sep 21, 2023
Thank you for staying with us Kevin and sharing your review. We are sorry you did not enjoy your stay, but would like to hear from you what we could have done better. Please feel free to reach out to the hotel directly with any comments.

6/10 Okay

Christie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 28, 2023
Thanks for staying with us and sharing your experience. We are sorry your stay was not perfect but, look forward to seeing you again and making it better.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 28, 2023
Thanks for staying with us and sharing your experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

MELISSA

Stayed 2 nights in Aug 2023
Response from GMTracy on Sep 11, 2023
Thanks for staying with us Melissa and sharing your review. We are very happy you had a good time and we met your expectations. We look forward to seeing you again.

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff.
Stayed 1 night in Aug 2023
Response from GM Tracy on Aug 28, 2023
Thanks for staying with us and sharing your experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Naoki, San Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 28, 2023
Thanks for staying with us and sharing your experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the small lounge with beverages and food.
Stayed 2 nights in Aug 2023
Response from GMTracy on Aug 14, 2023
Thank you for staying with us and sharing your experience. We are thrilled that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 15, 2023
Thank you for staying with us and sharing your experience. It was a pleasure having you here and we are thrilled you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Mitra, San Ramon

Stayed 2 nights in Aug 2023
Response from GMTracy on Sep 4, 2023
Thank you for staying with us and sharing your great experience. We are very happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Beverly, Spring Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is big enough for my truck and car trailer. Very nice and friendly staff.
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 10, 2023
Thank you for staying with us and sharing your review. We are pleased that you enjoyed your stay and that our parking met your needs. We look forward to seeing you again.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GMTracy on Aug 10, 2023
Thank you for staying with us and sharing your review. We are pleased that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Grier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near where I wanted to be, the hotel was clean and mostly quiet, the staff was friendly and there were nice amenities.
Stayed 1 night in Jul 2023
Response from GMTracy on Jul 31, 2023
Thank you for staying with us and sharing your review. We are thrilled we met your expectations and look forward to seeing you again.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and easy parking.
Stayed 1 night in Jul 2023
Response from GMTracy on Jul 31, 2023
Thank you for staying with us and sharing your review. We are thrilled we met your expectations and look forward to seeing you again.

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from GMTracy on Jul 25, 2023
Thank you for staying with and sharing your review. We are thrilled that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Aaron

Stayed 1 night in Jul 2023
Response from GMTracy on Aug 14, 2023
Thank you for staying with us and sharing your experience. We are thrilled that you enjoyed your stay and look forward to seeing you again.