Posted Aug 19, 2016
I cannot say enough nice things about the staff at this hotel. So kind, hospitable, and helpful. The lobby area is outstanding. We were able to be in the lobby to watch preseason football and play games (supplied by hotel) with some relatives we were visiting. We always try to stay at a place with breakfast included and this hotel offered a wide assortment every morning. We rented bikes (from the hotel) and rode around Boise. The queen suite was very roomy for 5 people. Parking was $12.00 per day but the ease of the garage was worth it.
The first night the hose attached to the shower blew apart and we had to switch rooms. Not a huge deal and again the staff was apologetic and helpful. The roll away bed and sleeper sofa were super uncomfortable, basically sleeping on springs. We just improvised by putting comforters under the sheets and the kids slept fine. The fire department was called as someone was stuck in the elevator between floors. Again...not a huge deal cause the staff/management was so quick to make it right with the customer.
I would definitely stay here again. Great location, staff and price.