Smoking room only, wasn't aware
Posted Jul 24, 2016
I booked through Expedia and it wasn't clear to me that the room we booked was a smoking room. We drove in after a long day of driving and when we checked in at midnight, I was told about this. When I checked the room to see how bad it was, I couldn't even walk in it smelled so terrible. We had our two young sleeping children with us. We couldn't stay there. We left without stepping foot in the foul room and were told we couldn't get any money back because we booked through Expedia. I went back and looked at the confirmation email and in small print it did say smoking. I feel this should be in HUGE print and a warning. We were weary travelers looking for a place to rest and lost a lot of money. We called another hotel in Boise, Holiday Inn Express and had a lovely experience. It was clean and ALL of the hotel was non smoking. We live in Oregon and I didn't even know a smoking room existed in hotels because here, it is illegal to smoke indoors. I am very very unhappy about the money lost.