Property amenity

Reviews of Holiday Inn Boise Airport, an IHG Hotel

3 out of 5
Holiday Inn Boise Airport, an IHG Hotel
2970 W. Elder St, Boise, ID

Reviews

8.4

Very Good

Rating 10 - Excellent. 535 out of 1008 reviews" "
Rating 8 - Good. 255 out of 1008 reviews" "
Rating 6 - Okay. 102 out of 1008 reviews" "
Rating 4 - Poor. 62 out of 1008 reviews" "
Rating 2 - Terrible. 54 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 2 nights in Mar 2024
Response from Tim Newman | General Manager on Mar 25, 2024
Hi Nichole,Thank you so much for being our guest at the Holiday Inn at the Boise Airport! We're glad you had a great stay and appreciate the wonderful rating! We look forward to seeing you again on your next visit to Boise!

4/10 Poor

Kimberly, Bend

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The flooring and furniture had multiple stains and worn areas that left you feeling as it was unclean. The evening staff was not very attentive and didn't seem very friendly, perhaps it was a long day.
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on Mar 25, 2024
Hi Kimberly,First of all, thank you, for being our guest! I apologize that your stay was not satisfactory. It's not typical of our hotel and I hope you will give us another chance to see that we can do better! We appreciate your comments and will use them to coach our team so we improve upon the areas of concerns you shared with us! Thank you again.

8/10 Good

William, Broomfield CO

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Carpet is really dirty in room halls very disgusting
Stayed 1 night in Mar 2024
Response from Melissa R. on Mar 22, 2024
Thank you William for sharing your feedback. It is extremely important to us. We apologize you didn't enjoy your stay and hope you will give us another try in the future.

8/10 Good

letitia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall nice clean hotel. In our room they had done some remodeling. Looked like new carpet and bathroom sink. Nice room clean and comfortable beds. They do need to replace wallpaper especially in the bathroom coming off wall and looked like it was patched together in a couple places.
Stayed 1 night in Mar 2024
Response from Melissa R. on Mar 19, 2024
Thank you for staying with us and sharing your feedback. We appreciate you and hope to see you again soon.

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Get the hot tub hotter
Stayed 2 nights in Mar 2024
Response from Melissa R. on Mar 11, 2024
Thank you for staying with us and providing your feedback. Our hot tub is usually at 103*, but I will make sure it is working properly. Thank you again and hope to have you stay with us again in the future.

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice and airport shuttle worked great!
Stayed 1 night in Mar 2024
Response from Melissa R. on Mar 4, 2024
Thank you for sharing your feedback! We appreciate you!

6/10 Okay

Veronica

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa R. on Mar 4, 2024
Thank you for staying with us. I apologize that you didn't enjoy your stay and hope you will give us another chance in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Melissa R. on Feb 13, 2024
Thank you for staying with us and giving us a 5 star review! We appreciate you and hope to have you back again soon.

10/10 Excellent

Gary, Homedale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly checking in at the Holiday Inn. The staff was helpful and caring. The room was clean and had a comfortable bed. We will use the hotel again.
Stayed 1 night in Feb 2024
Response from Melissa R. on Feb 8, 2024
Thank you Gary! Hope to see you again soon!

10/10 Excellent

Linda C

Stayed 1 night in Feb 2024
Response from Melissa R. on Mar 22, 2024
Thank you Linda C for your 5 star review!

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Lady at check-in in was extremely rude but when we checked out the guy was very nice
Stayed 1 night in Feb 2024
Response from Melissa R. on Feb 8, 2024
Thank you for your feedback. We take it seriously and will use it to coach our team so that our guests such as yourself will have more of an enjoyable experience.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you for staying. Hope to have you as our guests again in the future!

10/10 Excellent

Linda C

Business traveler
Liked: Staff & service
Comfortable beds. Worn and dirty carpet in hallway is off-putting, but staff is friendly and efficient. Convenient to airport. A reasonable park-stay-fly option with extended parking option.
Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you for your feedback.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My ONLY issue was the lack of electric plugs in the bedroom area. If we wanted both the light and the clock radio on, there was no place for a CPAP or phone charger. Additionally there were no USB ports available. Beyond that, we loved our stay!
Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
We apologize for the inconvenience you faced while in our hotel. We hope you will give us another chance in the future. Thank you and take care.

10/10 Excellent

NEIL

Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you Neil for the 5 star review!

10/10 Excellent

CHERYL, PAYETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you Cheryl for the 5 star review!

8/10 Good

Linda C

Business traveler
Liked: Staff & service
Very quiet in spite of close proximity to airport! Staff was friendly and attentive. My room was a bit run down, but clean in all the crucial places. Bed _very_ comfy!
Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you for your feedback! We appreciate you and hope to have you back again in the future!

6/10 Okay

Teresa

Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you for staying with us. We apologize you didn't enjoy your stay entirely and hope you will give us another chance in the future.

10/10 Excellent

NEIL

Stayed 1 night in Jan 2024
Response from Melissa R. on Feb 8, 2024
Thank you!

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa R. on Feb 8, 2024
Thank you for your 5 star review!

10/10 Excellent

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff great property great in room amenities, bar and breakfast. In room faucet and sink is an issue. The faucet isn’t centered over the drain. I couldn’t get my hands under the water very well. Not sure what to think of hall carpet. Either really dirty, or a design that makes it look very dirty (or hide the dirt) or both. Kudos to the night manager on 12/30. Great customer service.
Stayed 1 night in Dec 2023
Response from Melissa R. on Feb 8, 2024
Thank you for staying with us! We appreciate your feedback and hope you will stay again in the future!

8/10 Good

Samong

Stayed 1 night in Dec 2023
Response from Melissa R. on Feb 8, 2024
Thank you Samong!

10/10 Excellent

Catherine

Liked: Staff & service, room comfort
Stay
Great service, but hotel really needs update. We love staying here as service and food is great. But h ou tel needs to be refurbished.
Stayed 1 night in Dec 2023
Response from Melissa R. on Dec 24, 2023
Thank you for staying with us. We appreciate your feedback. We are excited that next year, we will renovate our hotel and hope when we have finished it, you will stay again. Thank you and have a great day!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on Dec 19, 2023
Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to our hotel! Stay safe and travel happy!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dusty and not very clean. Waited in line for about 15 mins to be checked in, only one clerk at the counter. Multiple other associates walking by not assisting her.
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on Dec 19, 2023
Thank you for being our guest and for taking the time to tell us about your experience at Holiday Inn Express at the Boise Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on Dec 19, 2023
Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a nice stay with us! We appreciate the wonderful rating and look forward to your next visit to our hotel! Stay safe and travel happy!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on Dec 19, 2023
Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a comfortable stay with us! We appreciate the wonderful rating and look forward to your next visit to our hotel! Stay safe and travel happy!

10/10 Excellent

terrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Great service bar atea
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 30, 2023
Thank you for staying with us. We appreciate you and hope to see you soon!

10/10 Excellent

Catherine

Traveled with family
Liked: Staff & service, amenities
Needs new carpet. Very dirty carpet in hallways
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 26, 2023
Thank you for staying with us. We are going to renovate our hotel soon and hope you will give us another chance in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and I needed a later check out and they gave me an extra hour.
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 26, 2023
Thank you Kathleen for staying with us and sharing your feedback. We appreciate you and hope to see you again soon.

2/10 Terrible

Nikelle

Disliked: Staff & service
Apparently my room was marked as vacant, I was checked in to two separate rooms aside from the one that I was truly in. Since my room was supposedly marked as vacant, a member of the staff entered my room at 2:20am. Walked right in. What reason would staff have to enter a vacant room at 2:20am? The entire thing was very uncomfortable for me. As a small girl in a strange city where I don’t know anyone, I couldn’t even feel safe in my own hotel room.
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 20, 2023
I apologize on behalf of everyone at Holiday Inn Boise Airport. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

2/10 Terrible

Alec

Stayed 3 nights in Nov 2023
Response from Melissa R. on Nov 19, 2023
We apologize that you didn't enjoy your stay. We hope you will give us another chance in the future. Take care.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations
Stayed 2 nights in Nov 2023
Response from Melissa R. on Nov 19, 2023
Thank you for the 5 star review! We appreciate you and hope you will stay again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Better than most
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 12, 2023
Thank you for staying with us. We appreciate your 8 star review and hope you will come back again soon.

10/10 Excellent

Federico

Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 30, 2023
Thank you for staying with us. We appreciate you and hope to see you again.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was really nice. To get a suite for this price was amazing. Two complaints: there were hairs in the shower and the breakfast was just ok. Will stay here again.
Stayed 1 night in Nov 2023
Response from Melissa R. on Nov 5, 2023
Thank you so much Brett! We appreciate you and can't wait to serve you again soon.

10/10 Excellent

Chad

Stayed 1 night in Oct 2023
Response from Melissa R. on Nov 26, 2023
Thank you for your 5 star review!

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class property with excellent service in all areas.
Stayed 2 nights in Oct 2023
Response from Melissa R. on Nov 5, 2023
Thank you so much Roy! We appreciate you and hope to see you again in the future!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 31, 2023
Thank you Timothy for staying with us and giving us a 10 star review! We appreciate you and hope you come to visit us again soon.

8/10 Good

Chad Allan, Pahrump

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful an reasonable in price, definitely recommend it for airport users.
Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 22, 2023
Thank you for staying with us. We appreciate you and hope to have you as our guest again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 22, 2023
Thank you so much for your 10 star review!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ok for a quick stay
This hotel fit the bill for a quick overnight stay as we were traveling through the area. The hotel is in need of a complete renovation, but the staff were very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 15, 2023
Thank you for staying with us. We appreciate your feedback. We are scheduled for a renovation soon and hope once it is complete, you will come stay again. Thank you again and take care.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Oct 2023
Response from Melissa R on Oct 11, 2023
Thank you for staying with us and giving us a 5 star review! We appreciate you and hope to have you stay again in the future!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 31, 2023
Thank you for staying with us. We hope you will visit us again soon.

10/10 Excellent

Dustyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodging with very comfortable beds
Stayed 1 night in Oct 2023
Response from Melissa R. on Oct 8, 2023
Thank you for staying with us. We appreciate you and hope you will stay with us again in the future.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Melissa R. on Oct 8, 2023
Thank you for giving us a 5 star review! We appreciate you and hope to have you as our guests again in the future.

6/10 Okay

J W

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel was in quiet area but the people upstairs were walking around until early morning.
Stayed 4 nights in Sep 2023
Response from Melissa R. on Oct 3, 2023
Thank you for staying with us and sharing your feedback. We hope you will give us another try next time you are in Boise, and we could put you on the top floor. Thank you again. Take care.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melissa R. on Sep 24, 2023
Thank you for staying with us and providing us with a 5 star review! We appreciate you and hope you will get a chance to stay with us again in the future.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was quite comfortable, and I was able to check in a bit early, which I really appreciate. I do wish, especially for the cost of the room, that breakfast would have been complimentary. Also, I needed to call a taxi, and would have appreciated the front desk to do that for me, but it all worked out.
Stayed 1 night in Sep 2023
Response from Melissa R. on Sep 24, 2023
Thank you for staying with us and sharing your feedback. We are able to coach our staff to achieve our goals to give the best to our guests. We hope you will stay again soon!

10/10 Excellent

s-me

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful and that meant alot. Ty all
Stayed 2 nights in Sep 2023
Response from Melissa R. on Sep 3, 2023
Thank you so much for staying with us. We appreciate you and hope you come visit us again soon. Take care.