Horrible room, staff that didn't care
Posted Mar 20, 2017
Our room's heating/air conditioning unit did not work. It seemed stuck on pumping out very hot air all the time, even when we set the thermostat to very low and cool. The room got up to 84 degrees. We called the front desk and they seemed to not care and told us to be patient that it would eventually start cooling. After several hours we called again and the front desk staff told us they would come to the room to look at it but there really wasn't anything they could do about it. They never showed up and it was very hot. The window only opens 2 inches so that didn't help, Then about 3am we heard a very loud mechanical unit come on right next to our bed. It sounded like a plane engine next to our room. Front desk said they were full and could not give us another room. We didn't sleep at all that night due to noise and heat. Worst holiday inn I have ever stayed in.