Gracious and accommodating despite booking mix-up
Posted Sep 29, 2016
A decent middle-range hotel near the airport with a limited but satisfactory breakfast. Though it is much more than that, starting with the surprisingly comfortable bed; non-skimpy toiletry and towel supplies; and convenient and quick shuttle access to the terminal just 5 min away.
The staff I interacted with made the experience even higher quality. Everyone, including the maid and front desk staff, was friendly and helpful, which I appreciated as I was working in my room for large part of my stay. The high point was the support provided by a daytime manager after it was discovered that Expedia had informed the hotel I was staying for one night yet my online booking made a few weeks before clearly showed two nights. Even though the hotel was just about fully booked, the manager did some rearranging to allow me to stay in the same room for two nights and thus meet my requirements. With no fuss or complaints. Great service!
Comment from Hotel Management
Oct 2, 2016 by Joylani, Hotel Management
Thank you for your wonderful feed back. I am very pleased we were able to give you the "Here for You" service we strive for. Hope to see you again soon.